CAMPAIGN: WINDSHIELD WASHER PUMP FAILURE - INSTALL SHIELD
MODELS: 1985 and 1986 Chevrolet & GMC C/K Models
General Motors of Canada has become aware of a condition on 1985 and some 1986 C/K Model Light Duty Trucks where the windshield washer pump motor, located behind the plastic reservoir, may become corroded and shorten the life of the motor. A crimp between the inner and outer fender could divert water onto the pump during a car wash or heavy rain or overfilling of the washer jar could cause drenching of the pump motor, thus causing the pump motor to corrode.
To prevent the possibility of this condition occurring, involved owners will be mailed a plastic shield to be installed on the reservoir to prevent the possibility of water entering the pump.
In addition, a special policy adjustment will be provided on the washer pump for 5 years from vehicle in-service date on all involved vehicles.
VEHICLES INVOLVED:
Involved are all 1985 C/K model trucks and certain 1986 C/K model trucks built within the following V.I.N. breakpoints.
Model Year Plant From Through GMC ---- ----- ---- ------- --- 1985 All SOP EOP
1986 Janesville GJ500001 GJ503796 Flint Line #1 GF700001 GF703674 Flint Line #2 GF500001 GE503259 St. Louis GS500001 GE503106 Oshawa G1500001 G1503759 CHEVROLET --------- 1985 Flint (#1) FF300001 FF449983 Flint (#2) FF100001 FF214621 Janesville FJ100001 FJ188400 Oshawa F1100001 F1226955 St. Louis FS100001 FS200260 1986 Flint (#l) GF300001 GF312129 Flint (#2) GF100001 GF109113 Janesville GJ100001 GJ111144 Oshawa G1100001 G1111704 St. Louis GS100001 GS109230
SPECIAL POLICY INFORMATION
A windshield washer reservoir moisture deflector shield and installation instructions have been sent directly to owners of record. Owners may install the shield or they may ask a Dealer to do the service. Dealer service is to be done at no charge to owners.
If the windshield washer pump on the vehicle fails due to corrosion, install a new pump. This Special Policy will be in effect within a period of five years from the date the vehicle was originally placed in service. The pump will be replaced at no charge to the owner.
If the owner had previously encountered a failed washer pump due to corrosion, the Dealer is to reimburse the vehicle owner with proper documentation; original paid receipts or invoices verifying expenses incurred for sudh repairs. The Dealer in turn will submit a warranty claim to pay for the owner's reimbursement.
This Bulletin contains a Special Policy and should be filed in the three-ring binder furnished each Dealer by General Motors Corporation in September, 1982.
All affected vehicles have been identified by the VIN listing provided to involved Dealers with this bulletin. Any Dealer not receiving a listing was not shipped any of the affected vehicles.
DEALER CAMPAIGN RESPONSIBILITY:
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your Dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the Dealer, and arrangements made to make the required modification according to instructions contained in this bulletin.
CAMPAIGN PROCEDURE:
Refer to Section 4 of the Service Policies and Procedures Manual for the detailed procedure on handling Product Campaigns. Dealers are requested to complete the campaign on all transfers as soon as possible.
OWNER NOTIFICATION:
All owners of record at the time of campaign release are shown on the attachad computer listing and have been notified by first class mail from General Motors. The listings provided are for campaign activity only and should not be used for any other purpose.
PARTS INFORMATION:
Moisture deflector shields will be mailed to owners. If W/S washer pump must be replaced, use P/N 22054183.
PARTS AND LABOUR CLAIM INFORMATION:
Credit for the campaign work performed will be paid upon receipt of a properly completed campaign claim card or RAPID terminal transmission in accordance with the following:
Repair Code Operation Time Allowance ----------- ---------- ---------------
2A Install Shield .3
If W/S washer PUMP is replaced it should be claimed under special labour op T7235 with a labour time of .4.
Should a customer request the Dealer to install the deflector, a parts allowance of $.30 will be included in repair code 2A.
Time allowance includes 0.1 hour for Dealer administrative detail associated with this campaign.
SERVICE PROCEDURE:
Installation of moisture Deflector Shield Fig. #1.
1. Remove cap and retainer from fluid reservoir.
2. With notch of deflector hole positioned toward rear of vehicle, tuck deflector under the lip of the fender as shown in illustration.
NOTE: Failure to install deflector as instructed will not provide adequate moisture protection for pump.
3. Slip hole in deflector over neck of reservoir, then reinstall retainer and cap.
Replacement of Washer Pump Fig. #2
Remove or Disconnect
1. Battery ground cable from Lhe battery. 2. Two re3ervoir retaining screws. 3. Reservoir. 4. Electrical connector at the motor. 5. Fluid tube at the motor. 6. Motor from the reservoir.
Install or Connect
1. Motor to the reservoir. 2. Fluid tube at the motor. 3. Electrical connector at the motor. 4. Reservoir. 5. Two reservoir retaining screws. 6. Battery ground cable to the battery.
It the replacoment of the windshield washer pump is required, it will be necessary to also install a moisture shield. These shields will be available through regular channels under P/N 22063244.
INSTALLATION OF CAMPAIGN IDENTIFICATION LABEL
Clean surface of radiator upper mounting panel and apply a Campaign Identification Label. Make sure the correct campaign number is inserted on the label. This will indicate that the campaign has been completed.
Dear General Motors Customer:
General Motors of Canada has become aware of a condition on 1985 and some 1986 C/K Model Light Duty Trucks where the windshield washer pump motor, located behind the plastic reservior, may become corroded and shorten the life of the motor. A crimp between the inner and outer fender could divert water onto the pump during a car wash or heavy rain or overfilling of the washer jar could cause drenching of the pump motor, thus causing the pump motor to corrode.
To prevent the possibility of this condition occurring on your vehicle, a moisture deflector shield has been included with this notice. Installation of this shield will divert water/washer fluid away from the pump motor assembly. Please follow the service procedre outlined on the attachment to this letter for the proper installation of this shield. Your GM Dealer will install the shield for you at no charge if you so desire.
We urge you to install or have this shield installed as quickly as possible in order to avoid damage to the washer pump.
If, due to corrosion, the windshield washer pump on your vehicle should need to be replaced within a period of 5 years from the date the vehicle was originally placed in service, General Motors will replace the pump at no charge. In the event your truck encounters a failure within the time stated above, please contact your Dealer. Instructions have been furnished to Dealers for reqpiring the condition and handling this Spacial Policy. Parts are currently available through your Dealer.
If you have previously encountered these conditions and paid for all or part of the repairs, you should contact your GM Dealer, who will advise you with regard to obtaining reimbursement. You should present the Dealer with your original paid receipts or invoices verifying expenses incurred for such repairs.
We suggest you retain this letter and store it in the glove compartment, along with the Owner's Manual, Maintenance Guide, and Warranty Folder. prsentation of this letter to your Dealer will assist their Service personnel in completing the necessary correction to your vehicle in the hortest possible time.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
