PRODUCT CAMPAIGNS 98044 AUGUST, 1998
PRODUCT RECALL CAMPAIGN
PRODUCT SAFETY CAMPAIGN
THE HIGHWAY SAFETY ACT, AS AMENDED, PROVIDES THAT EACH VEHICLE WHICH IS SUBJECT TO A RECALL CAMPAIGN OF THIS TYPE MUST BE ADEQUATELY REPAIRED WITHIN A REASONABLE TIME AFTER THE CUSTOMER HAS TENDERED IT FOR REPAIR. A FAILURE TO REPAIR WITHIN SIXTY (60) DAYS AFTER TENDER OF A VEHICLE IS PRIMA FACIE EVIDENCE OF FAILURE TO REPAIR WITHIN A REASONABLE TIME.
IF THE CONDITION IS NOT ADEQUATELY REPAIRED WITHIN A REASONABLE TIME, THE CUSTOMER MAY BE ENTITLED TO AN IDENTICAL OR REASONABLY EQUIVALENT VEHICLE AT NO CHARGE OR TO A REFUND OF THE PURCHASE PRICE LESS A REASONABLE ALLOWANCE FOR DEPRECIATION.
TO AVOID HAVING TO PROVIDE THESE BURDENSOME REMEDIES, EVERY EFFORT MUST BE MADE TO PROMPTLY SCHEDULE AN APPOINTMENT WITH EACH CUSTOMER AND TO REPAIR THEIR VEHICLE AS SOON AS POSSIBLE. AS YOU WILL SEE IN READING THE ATTACHED COPY OF THE DIVISIONAL LETTER THAT IS BEING SENT TO CUSTOMERS, THE CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE APPROPRIATE CUSTOMER ASSISTANCE CENTER IF THEIR DEALER DOES NOT REMEDY THE CONDITION WITHIN FIVE (5) DAYS OF THE MUTUALLY AGREED UPON SERVICE DATE. IF THE CONDITION IS NOT REMEDIED WITHIN A REASONABLE TIME, THEY ARE INSTRUCTED ON HOW TO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.
DEFECT INVOLVED
GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1995-98 C/K CREW CAB PICKUPS. SOME OF THESE VEHICLES EXHIBIT A CONDITION IN WHICH THE FRONT, INNER CORNER OF THE FUEL TANK MAY CONTACT THE BODY SILL EITHER INTERMITTENTLY OR CONSTANTLY. THE RELATIVE MOVEMENT BETWEEN THE BODY SILL AND FUEL TANK COULD CAUSE A DISCERNIBLE NOISE; HOWEVER, OVER TIME, IT COULD WEAR A HOLE IN OR CRACK THE FUEL TANK AT THE POINT OF CONTACT. THIS CONDITION COULD RESULT IN FUEL LEAKAGE AND A DISTINCT FUEL ODOR IF THE TANK WERE FILLED ABOVE THE LEVEL OF THE HOLE OR CRACK. IF AN IGNITION SOURCE WERE PRESENT, THE FUEL LEAKAGE COULD RESULT IN A VEHICLE FIRE WITHOUT PRIOR WARNING.
TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, DEALERS ARE TO INSPECT THE FUEL TANK FOR WEAR, AND EITHER INSTALL A SPACER BETWEEN THE FUEL TANK AND THE FRONT CROSSMEMBER, OR IF NECESSARY, REPLACE THE FUEL TANK.
VEHICLES INVOLVED
INVOLVED ARE 1995-98 CREW CAB PICKUPS BUILT AT FLINT ASSEMBLY PLANT AND WITHIN THE FOLLOWING VIN BREAKPOINTS:
YEAR DIVISION MODEL PLANT CODE FROM THROUGH
1995 CHEVROLET C/K CREW CAB FLINT "F" SOP EOP 1996 CHEVROLET C/K CREW CAB FLINT "F" SOP EOP 1997 CHEVROLET C/K CREW CAB FLINT "F" SOP EOP 1998 CHEVROLET C/K CREW CAB FLINT "F" SOP WF015254 1995 GMC C/K CREW CAB FLINT "F" SOP EOP 1996 GMC C/K CREW CAB FLINT "F" SOP EOP 1997 GMC C/K CREW CAB FLINT "F" SOP EOP 1998 GMC C/K CREW CAB FLINT "F" SOP WF015244
INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.
THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.
PARTS INFORMATION
AN INITIAL SUPPLY OF FUEL TANK SPACERS, EQUIVALENT TO 20% OF INVOLVED VEHICLES REQUIRED TO COMPLETE THIS CAMPAIGN WILL BE PRE-SHIPPED TO INVOLVED DEALERS OF RECORD. THIS PRE-SHIPMENT WILL OCCUR THE WEEK OF AUGUST 10, 1998. PRE-SHIPPED PARTS WILL BE CHARGED TO DEALER'S OPEN PARTS ACCOUNT.
ADDITIONAL PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS. NORMAL ORDERS SHOULD BE PLACED ON A DRO = DAILY REPLENISHMENT ORDER. AN EMERGENCY REQUIREMENT SHOULD BE ORDERED ON A CSO = CUSTOMER SPECIAL ORDER.
PART NUMBER DESCRIPTION QUANTITY/ VEHICLE
15031940 FUEL TANK SPACER 1 (IF REQ'D)
15017939 FUEL TANK (GAS) 1 (IF REQ'D)
15017934 FUEL TANK (DIESEL) 1 (IF REQ'D)
N/A *FLEXIBLE TUBING WITH OUTSIDE DIAMETER OF 5 MM 305 MM (1 FT)
*IMPORTANT: THE FLEXIBLE TUBING IS USED FOR INSPECTION AND THE SAME PIECE CAN BE USED FOR ALL VEHICLES.
CUSTOMER NOTIFICATION
CUSTOMERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY GENERAL MOTORS (SEE COPY OF TYPICAL CUSTOMER LETTER INCLUDED WITH THIS BULLETIN - ACTUAL DIVISIONAL LETTER MAY VARY SLIGHTLY).
DEALER CAMPAIGN RESPONSIBILITY
ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.
DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.
CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER. ARRANGEMENTS ARE TO BE MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE DIVISIONAL CUSTOMER LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE CUSTOMER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.
IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.
SERVICE PROCEDURE
INSPECTION FOR CLEARANCE
1. RAISE THE VEHICLE AND SUITABLY SUPPORT.
2. LOCATE THE AREA WHERE THE UPPER FORWARD INBOARD SURFACE OF THE FUEL TANK MAY CONTACT THE UNDERBODY OF THE VEHICLE (FIGURE 1).
3. UTILIZING THE TUBING AS A GAUGING/MEASURING DEVICE, PROBE BETWEEN THE FUEL TANK AND THE UNDERBODY IN THE AREA OF MINIMUM CLEARANCE SHOWN IN FIGURE 1.
- IF THE TUBING CAN BE INSERTED INTO THE AREA SHOWN, INDICATING A CLEARANCE OF AT LEAST 5 MM EXISTS BETWEEN THE TANK AND THE UNDERBODY, NO FURTHER ACTION IS REQUIRED. LOWER THE VEHICLE AND INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL
- IF THE TUBING CANNOT BE INSERTED, PROCEED TO STEP 4.
4. SUPPORT THE FUEL TANK. REMOVE THE FRONT FUEL TANK STRAP ATTACHING BOLT AND BACK OFF REAR STRAP ATTACHING BOLT FIVE (5) REVOLUTIONS, APPROXIMATELY 12.7 MM (1/2").
5. CAREFULLY LOWER TANK TO PROVIDE ACCESS TO VISUALLY INSPECT FOR TANK TO UNDERBODY CONTACT.
- IF THERE ARE NO SIGNS OF WEAR, PROCEED TO INSTALL FUEL TANK SPACER PROCEDURE.
- IF THERE ARE SIGNS OF WEAR, PROCEED TO INSTALL FUEL TANK PROCEDURE.
FIGURE 1
LEGEND 1. 5 MM O.D. TUBING
INSTALL FUEL TANK SPACER
1. FROM THE INBOARD SIDE OF THE FUEL TANK, SLIDE THE TANK SPACER BETWEEN THE FUEL TANK AND THE UNDERBODY FRONT CROSSMEMBER (FIGURE 2).
2. CAREFULLY RAISE THE FUEL TANK. POSITION THE FRONT FUEL TANK STRAP AND HAND START THE ATTACHING BOLT.
3. TORQUE THE FUEL TANK STRAP ATTACHING BOLTS TO 12 NM (106 IN. LBS.).
4. LOWER THE VEHICLE.
5. INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL.
FIGURE 2
LEGEND
1. FRONT CROSSMEMBER
2. EXISTING INSULATOR (MAY BE ATTACHED TO CROSSMEMBER)
3. PLASTIC SPACER
INSTALL NEW FUEL TANK
1. INSTALL A NEW FUEL TANK FOLLOWING THE PROCEDURE IN THE APPLICABLE SERVICE MANUAL SECTION 6, ENGINE, SUB-SECTION, DRIVEABILITY AND EMISSIONS (1995) OR ENGINE CONTROLS (1996-98).
2. INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL.
CAMPAIGN IDENTIFICATION LABEL
EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.
EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. WHEN INSTALLING THE CAMPAIGN IDENTIFICATION LABEL, BE SURE TO PULL THE TAB TO ALLOW ADHESION OF THE CLEAR PROTECTIVE COVERING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM VISPAC INCORPORATED BY CALLING 1-800-269-5100 (MONDAY-FRIDAY, 8:00 A.M. TO 4:30 P.M. EST). ASK FOR ITEM NUMBER S-1015 WHEN ORDERING.
APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.
CLAIM INFORMATION
SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:
PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM
INSPECTION ONLY NO FURTHER ACTION REQ'D N/A --- N/A MA-96 V0226 0.2
INSPECTION, INSTALL SPACER 1 --- ** MA-96 V0227 0.4
INSPECTION, INSTALL FUEL TANK 1 --- ** MA-96 V0228 1.7
* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOR HOURS".
** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR SPACER OR FUEL TANK NEEDED TO COMPLETE THE REPAIR.
REFER TO THE GENERAL MOTORS CORPORATION CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.
GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
98044
(SAMPLE OF NOTIFICATION USED)
AUGUST, 1998
DEAR CHEVROLET/GMC CUSTOMER:
THIS NOTICE IS SENT TO YOU IN ACCORDANCE WITH THE REQUIREMENTS OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT.
REASON FOR THIS RECALL: GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1995-98 C/K CREW CAB PICKUPS. SOME OF THESE VEHICLES EXHIBIT A CONDITION IN WHICH THE FRONT, INNER CORNER OF THE FUEL TANK MAY CONTACT THE BODY SILL EITHER INTERMITTENTLY OR CONSTANTLY. THE RELATIVE MOVEMENT BETWEEN THE BODY SILL AND FUEL TANK COULD CAUSE A DISCERNIBLE NOISE; HOWEVER, OVER TIME, IT COULD WEAR A HOLE IN OR CRACK THE FUEL TANK AT THE POINT OF CONTACT. THIS CONDITION COULD RESULT IN FUEL LEAKAGE AND A DISTINCT FUEL ODOR IF THE TANK WERE FILLED ABOVE THE LEVEL OF THE HOLE OR CRACK. IF AN IGNITION SOURCE WERE PRESENT, THE FUEL LEAKAGE COULD RESULT IN A VEHICLE FIRE WITHOUT PRIOR WARNING.
WHAT WILL BE DONE: TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, YOUR CHEVROLET/GMC DEALER WILL INSPECT THE FUEL TANK FOR WEAR, AND EITHER INSTALL A SPACER BETWEEN THE FUEL TANK AND THE FRONT CROSSMEMBER, OR IF NECESSARY, REPLACE THE FUEL TANK. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.
HOW LONG WILL THE REPAIR TAKE? THE LENGTH OF TIME REQUIRED TO PERFORM THIS INSPECT IS APPROXIMATELY 15 MINUTES, AND IF REQUIRED, AN ADDITIONAL 25 MINUTES TO 1 HOUR AND 45 MINUTES FOR THE SERVICE CORRECTION. ADDITIONAL TIME MAY BE REQUIRED TO SCHEDULE AND PROCESS YOUR VEHICLE. IF YOUR DEALER HAS A LARGE NUMBER OF VEHICLES AWAITING SERVICE, THIS ADDITIONAL TIME MAY BE SIGNIFICANT. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH ADDITIONAL TIME WILL BE NEEDED.
CONTACTING YOUR DEALER: PLEASE CONTACT YOUR DEALER AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE. PARTS ARE AVAILABLE AND INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE, PROCESS AND REPAIR YOUR VEHICLE. YOUR CHEVROLET/GMC DEALER IS BEST EQUIPPED TO OBTAIN PARTS AND PROVIDE SERVICES TO CORRECT YOUR VEHICLE AS PROMPTLY AS POSSIBLE. SHOULD YOUR DEALER BE UNABLE TO SCHEDULE A SERVICE DATE WITHIN A REASONABLE TIME, YOU SHOULD CONTACT THE APPROPRIATE CUSTOMER ASSISTANCE CENTER AT THE LISTED NUMBER BELOW:
DIVISION
NUMBER DEAF, HEARING IMPAIRED OR SPEECH IMPAIRED *
CHEVROLET 1-800-222-1020 1-800-833-2438
GMC 1-800-462-8782 1-800-462-8583
* UTILIZES TELECOMMUNICATION DEVICES FOR THE DEAF/TEXT TELEPHONES (TDD/TTY)
IF, AFTER CONTACTING THE APPROPRIATE CUSTOMER ASSISTANCE CENTER, YOU ARE STILL NOT SATISFIED THAT WE HAVE DONE OUR BEST TO REMEDY THIS CONDITION WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY WISH TO WRITE THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, 400 SEVENTH STREET SW, WASHINGTON, DC 20590 OR CALL 1-800-424-9393 (WASHINGTON, DC RESIDENTS USE 202-366-0123).
CUSTOMER REPLY CARD: THE ENCLOSED CUSTOMER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU NO LONGER OWN THIS VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US.
WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR SAFETY AND CONTINUED SATISFACTION WITH OUR PRODUCTS.
CHEVROLET/PONTIAC-GMC DIVISION GENERAL MOTORS CORPORATION
ENCLOSURE
COPYRIGHT 1998 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.
********************************************************************** GM OF CANADA VERSION ********************************************************************** PRODUCT CAMPAIGNS 98044 AUGUST 1998
PRODUCT RECALL CAMPAIGN
PRODUCT SAFETY CAMPAIGN
DEFECT INVOLVED
GENERAL MOTORS OF CANADA LIMITED HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 1995-98 C/K CREW CAB PICKUPS. SOME OF THESE VEHICLES EXHIBIT A CONDITION IN WHICH THE FRONT, INNER CORNER OF THE FUEL TANK MAY CONTACT THE BODY SILL EITHER INTERMITTENTLY OR CONSTANTLY. THE RELATIVE MOVEMENT BETWEEN THE BODY SILL AND FUEL TANK COULD CAUSE A DISCERNIBLE NOISE; HOWEVER, OVER TIME, IT COULD WEAR A HOLE IN OR CRACK THE FUEL TANK AT THE POINT OF CONTACT. THIS CONDITION COULD RESULT IN FUEL LEAKAGE AND A DISTINCT FUEL ODOUR IF THE TANK WERE FILLED ABOVE THE LEVEL OF THE HOLE OR CRACK. IF AN IGNITION SOURCE WERE PRESENT, THE FUEL LEAKAGE COULD RESULT IN A VEHICLE FIRE WITHOUT PRIOR WARNING.
TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, DEALERS ARE TO INSPECT THE FUEL TANK FOR WEAR, AND EITHER INSTALL A SPACER BETWEEN THE FUEL TANK AND THE FRONT CROSSMEMBER, OR IF NECESSARY, REPLACE THE FUEL TANK.
VEHICLES INVOLVED
INVOLVED ARE CERTAIN 1995-98 CREW CAB PICKUPS BUILT AT FLINT ASSEMBLY PLANT AND WITHIN THE FOLLOWING VIN BREAKPOINTS:
YEAR DIVISION MODEL PLANT CODE FROM THROUGH
1995 CHEVROLET C/K CREW CAB FLINT "F" SOP EOP 1996 CHEVROLET C/K CREW CAB FLINT "F" SOP EOP 1997 CHEVROLET C/K CREW CAB FLINT "F" SOP EOP 1998 CHEVROLET C/K CREW CAB FLINT "F" SOP WF015254 1995 GMC C/K CREW CAB FLINT "F" SOP EOP 1996 GMC C/K CREW CAB FLINT "F" SOP EOP 1997 GMC C/K CREW CAB FLINT "F" SOP EOP 1998 GMC C/K CREW CAB FLINT "F" SOP WF015244
INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.
THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM THE INTER-PROVINCIAL RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF PROVINCIAL LAWS. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.
PARTS INFORMATION
ADDITIONAL PARTS, IF REQUIRED, ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS.
PART NUMBER DESCRIPTION QUANTITY/VEHICLE
15031940 FUEL TANK SPACER 1 (IF REQUIRED)
15017939 FUEL TANK (GAS) 1 (IF REQUIRED)
15017934 FUEL TANK (DIESEL) 1 (IF REQUIRED)
N/A *FLEXIBLE TUBING WITH OUTSIDE DIAMETER OF 5MM 305MM (1 FT.)
*IMPORTANT: THE FLEXIBLE TUBING IS USED FOR INSPECTION AND THE SAME PIECE CAN BE USED FOR ALL VEHICLES.
CUSTOMER NOTIFICATION
ALL CUSTOMERS OF RECORD AT THE TIME OF CAMPAIGN RELEASE ARE SHOWN ON THE ATTACHED COMPUTER LISTING AND HAVE BEEN NOTIFIED BY FIRST CLASS MAIL FROM GENERAL MOTORS (SEE COPY OF CUSTOMER LETTER INCLUDED WITH THIS BULLETIN).
DEALER CAMPAIGN RESPONSIBILITY
ALL UNSOLD NEW VEHICLES IN DEALER'S POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.
DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.
CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER. ARRANGEMENTS ARE TO BE MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE CUSTOMER LETTER ACCOMPANYING THIS BULLETIN.
IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, YOU MUST TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.
SERVICE PROCEDURE
INSPECTION FOR CLEARANCE
1. RAISE THE VEHICLE AND SUITABLY SUPPORT.
2. LOCATE THE AREA WHERE THE UPPER FORWARD INBOARD SURFACE OF THE FUEL TANK MAY CONTACT THE UNDERBODY OF THE VEHICLE (FIGURE 1).
3. UTILIZING THE TUBING AS A GAUGING/MEASURING DEVICE, PROBE BETWEEN THE FUEL TANK AND THE UNDERBODY IN THE AREA OF MINIMUM CLEARANCE SHOWN IN FIGURE 1.
- IF THE TUBING CAN BE INSERTED INTO THE AREA SHOWN, INDICATING A CLEARANCE OF AT LEAST 5MM EXISTS BETWEEN THE TANK AND THE UNDERBODY, NO FURTHER ACTION IS REQUIRED. LOWER THE VEHICLE AND INSTALL THE CAMPAIGN IDENTIFICATION LABEL
- IF THE TUBING CANNOT BE INSERTED, PROCEED TO STEP 4.
4. SUPPORT THE FUEL TANK. REMOVE THE FRONT FUEL TANK STRAP ATTACHING BOLT AND BACK OFF REAR STRAP ATTACHING BOLT FIVE (5) REVOLUTIONS, APPROXIMATELY 12.7MM (1/2").
5. CAREFULLY LOWER TANK TO PROVIDE ACCESS TO VISUALLY INSPECT FOR TANK TO UNDERBODY CONTACT.
- IF THERE ARE NO SIGNS OF WEAR, PROCEED TO INSTALL FUEL TANK SPACER PROCEDURE.
- IF THERE ARE SIGNS OF WEAR, PROCEED TO INSTALL FUEL TANK PROCEDURE.
FIGURE 1
LEGEND
1 5MM O.D. TUBING
INSTALL FUEL TANK SPACER
1. FROM THE INBOARD SIDE OF THE FUEL TANK, SLIDE THE TANK SPACER BETWEEN THE FUEL TANK AND THE UNDERBODY FRONT CROSSMEMBER (FIGURE 2).
2. CAREFULLY RAISE THE FUEL TANK. POSITION THE FRONT FUEL TANK STRAP AND HAND START THE ATTACHING BOLT.
3. TORQUE THE FUEL TANK STRAP ATTACHING BOLTS TO 12 N M (106 IN. LB.).
4. LOWER THE VEHICLE.
5. INSTALL CAMPAIGN IDENTIFICATION LABEL.
FIGURE 2
LEGEND
1 - FRONT CROSSMEMBER
2 - EXISTING INSULATOR (MAY BE ATTACHED TO CROSSMEMBER)
3 - PLASTIC SPACER
INSTALL NEW FUEL TANK
1. INSTALL A NEW FUEL TANK FOLLOWING THE PROCEDURE IN THE APPLICABLE SERVICE MANUAL SECTION 6, ENGINE, SUB-SECTION, DRIVEABILITY AND EMISSIONS (1995) OR ENGINE CONTROLS (1996-98).
2. INSTALL CAMPAIGN IDENTIFICATION LABEL.
CAMPAIGN IDENTIFICATION LABEL
EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.
INSERT CAMPAIGN NUMBER
INSERT DEALER CODE
EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM DGN BY CALLING 1-800-668-5539 (MONDAY-FRIDAY, 8:00 A.M. TO 5:00 P.M. EST). ASK FOR ITEM NUMBER GMP 91 WHEN ORDERING.
APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.
CLAIM INFORMATION
SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:
PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM INSPECTION ONLY - NO FURTHER ACTION REQUIRED --- --- --- MA-96 V0226 0.2
INSPECTION, INSTALL SPACER 1 --- ** MA-96 V0227 0.4
INSPECTION, INSTALL FUEL TANK 1 --- ** MA-96 V0228 1.7
* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOUR HOURS".
** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR SPACER OR FUEL TANK NEEDED TO COMPLETE THE REPAIR.
REFER TO THE GENERAL MOTORS CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.
GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
COPYRIGHT 1998 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.