CAMPAIGN:CARGO SHADE RATTLES
SUBJECT: CARGO SHADE RATTLES
MODELS: 1995 GMC JIMMY WITH CARGO SHADE
General Motors has determined that on CERTAIN 1995 GMC 4-door Jimmys built before early December, 1994, and on CERTAIN 1995 GMC 2-door Jimmys built before the end of January, 1995, the retractable cargo shade was not installed, but the cost of this feature was not removed from the vehicle invoice.
Rattles that were inherent in the design of the cargo shade were deemed to be unacceptable. A decision was made to stop installing the retractable cargo shade (part of the jack cover) until the rattle condition could be corrected. In its place, a plain jack cover was installed. Further, it was decided to not issue the dealer a credit for the cost of the deleted retractable cargo shade. A new cargo shade would be sent to the dealer for installation into the vehicle once the quality concerns had been corrected. Additionally, it was agreed the customer's vehicle will be washed and the fuel tank topped off as a way of saying "thank you".
To correct this condition, dealers will install a redesigned cargo shade.
VEHICLES INVOLVED
Involved are CERTAIN S/T utilities with cargo area retractable shades built within the following VIN breakpoints:
Year Model Plant From Through Code -------------------------------------------------------------------------- 1995 2 Door S/T Utilities 2 SOP S2523460 1995 4 Door S/T Utilities K SOP SK518249 1995 4 Door S/T Utilities 2 SOP S2518214
The specific vehicles involved in this campaign have been identified by Vehicle Identification Number (VIN) Computer Listings. These listings are furnished to all involved dealers with the campaign bulletin. Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or SERVICENET prior to beginning campaign repairs.
DEALER CAMPAIGN RESPONSIBILITY
All unsold vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your vehicle inventory are to be contacted by the dealer and arrangements made to make the required correction according to instructions contained in this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
If the name and address of the owner of an involved vehicle was unavailable to GMC Truck Division at the time of campaign initiation, the dealer must determine the owner's name and address from the dealership sales records. Please provide this information directly on the second copy of the listing next to the applicable VIN so that our records may be updated and the appropriate notification mailed to the owner. This second copy should then be submitted to the address listed below in the previously supplied yellow campaign envelopes.
GMC Truck Division General Motors Corporation 101 Union Street Plymouth, Michigan 48170
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by GMC Truck Division (see copy of owner letter included with this bulletin). A listing of owner names and addresses has been furnished to the involved dealers to enable dealers to follow up with owners involved in this campaign. This listing may contain owner names and addresses obtained from State Motor Vehicle Registration records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to this campaign.
SERVICE PROCEDURE
TWO DOOR JIMMY
1. Unlatch and remove the cargo shade panel (or the jack cover panel).
2. Place adhesive template on the mounting bracket for the top latch located on the trim panel (see Figure 1).
3. Using a die grinder or similar tool, remove the open keyhole area of the template.
4. Install the new cargo shade panel.
5. Install Campaign Identification Label.
FOUR DOOR JIMMY
1. Unlatch and remove the current cargo shade panel (or the jack cover panel).
2. From the NEW cargo shade panel, unscrew and remove the forward latch nut and rubber washer (see Figure 2).
NOTE: Forward latch must be in unlatched position.
3. Temporarily install the new cargo shade by latching the rear and top latches.
4. Use a pencil to make a vertical line in the center of the open forward latch screw hole. This marks the fore/aft position of the forward latch (see Figure 3).
5. Remove the new cargo shade and refasten the forward latch rubber washer and nut.
6. Use a pencil to make a horizontal line 26 mm (1 inch) above the lower edge of the trim panel. This line should intersect the vertical line drawn earlier (see Figure 4).
7. Measure 19mm (3/4 inch) up from the drill tip, then mark this distance by wrapping electrical tape around the bit.
IMPORTANT: This step must be performed in order to prevent drill contact with the interior seat belt retractor.
8. Drill a 3 mm (1/8 inch) diameter pilot hole in the trim panel at the point where the two lines intersect.
CAUTION:
Care should be used in drilling so as not to crack the trim panel.
9. Measure 19mm (3/4 inch) up from the drill tip, then mark this distance by wrapping electrical tape around the bit.
IMPORTANT: This step must be performed in order to prevent drill contact with the interior seat belt retractor.
10. Drill a 13 mm (V2 inch) diameter finish hole in the trim panel at the pilot hole.
CAUTION:
Care should be used in drilling so as not to crack the trim panel.
11. Install the new cargo shade panel.
12. Install Campaign Identification Label.
PARTS INFORMATION
Parts required for this campaign will be preshipped to involved dealers of record. The percentage of preshipment will be determined at the time of preship. This preshipment will occur the week of May 1, 1995. Parts received for recently transferred vehicles should be forwarded by the original dealer (with an accompanying phone call) to the dealer that received the transferred vehicle.
Additional parts are to be obtained from General Motors Service Parts operation (GMSPO). To ensure parts are obtained as soon as possible, order them from GMSPO on a C.I.O. order with no special instruction code but order under an advise code (2). All Goodwrench Parts System test dealers should order on a "VIP" order. Adhesive templates must be obtained from Adistra.
Part Number Description Quantity ----------- ----------- -------- 15724890 2 Door; Graphite 1 15724891 2 Door; Medium Gray 1 15724892 2 Door; Dark Blue 1 15724893 2 Door; Medium Beige 1 15724673 4 Door; Graphite 1 15724674 4 Door; Medium Gray 1 15724675 4 Door; Dark Blue 1 15724676 4 Door; Medium Beige 1 030895 Adhesive Template* for 2 Door Jimmy 1 ORDER FROM ADISTRA ONLY
* For additional adhesive templates, contact Adistra Corp. at 1-800-627-5699.
WARRANTY INFORMATION
Dealers should submit a warranty claim on each vehicle completed under this campaign.
Labor Operation **Time Net Cause Number Description Allowance Amount Code ---------------------------------------------------------------------------- V9605 Install New Cargo Shade 0.3 --- 96 V9606 Cargo Shade Previously --- --- 96 Installed (Admin. Time Allow. Only) T2430 Fuel Top-Off --- + 96 T2431 Wash Vehicle --- ++ 96
NOTE. LABOR OPERATIONS T2430 AND T2431 ARE TO BE PERFORMED ONLY ONCE FOR VEHICLES INVOLVED IN CAMPAIGN 95C31/95C33/95C34/95C35.
** For dealer to receive Administrative Time Allowance associated with this campaign, add 0.1 hour to the Labor Operation Time Allowance.
+ The amount to be entered in the "Net Amount" column should represent the cost of the fuel required to fill the vehicle's tank for a customer. Note that the amount submitted should represent the self-service price of regular unleaded fuel.
++ The amount to be entered in the "Net Amount" column should represent the cost for a customer car wash up to $6.00.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean, dry surface.
ADMINISTRATIVE PROCEDURE
Procedures covering this campaign are outlined in Section V of your dealership's "GMC Truck Warranty Claims Processing Manual" #P9119 Rev. 2/94.
Dear GMC Truck Owner,
Your complete satisfaction with your 1995 GMC Truck Jimmy is most important to us. Throughout a production run, enhancements typically are made to our vehicles as part of our continuous improvement process. This letter outlines one of these enhancements which GMC Truck would like to make available to you at no charge.
The rear cargo shade was omitted from your vehicle because it had a rattle condition when severe bumps were encountered. We have revised the cargo shade and believe it will meet the high quality standards you expect from GMC Truck.
Instructions for performing this service has been sent to your GMC Truck dealer. This enhancement will be made to your vehicle at no charge to you. Please contact your GMC Truck dealer to arrange a convenient appointment and ensure the proper parts are available to complete this service. The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in installing this enhancement to your vehicle in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
Your complete satisfaction with your 1995 GMC Truck Jimmy is important to us and we encourage you to see your GMC Truck dealer for this modification.
GMC TRUCK DIVISION General Motors Corporation
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
