800 PHONE NUMBERS FOR DEALERS SONOMA/TYPHOON QUALITY CONCERN. GMC Truck S15 Pickup

THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN

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"GM OF CANADA" AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

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REVISION: 06/21/94

THIS BULLETIN IS BEING REVISED TO APPLY TO THE INTRODUCTION OF 1995 CHEVROLET AND GMC TRUCK S/T UTILITY VEHICLES. PREVIOUS DIVISIONAL PUBLICATION NUMBERS WERE: CHEVROLET - 94-01-0A GMC TRUCK - 94-0A-1 ----------------------------------------------------------------------

SUBJECT: INFORMATION FOR DEALERS TO REPORT ANY QUALITY CONCERNS

MODELS: 1995 CHEVROLET AND GMC TRUCK S/T UTILITY VEHICLES

A SUCCESSFUL LAUNCH OF THE 1995 S/T UTILITY TRUCK IS IMPORTANT TO ALL OF US.

TO ENHANCE OUR OPPORTUNITY TO ENSURE CUSTOMER SATISFACTION, AS WELL AS MONITOR THE QUALITY OF THE NEW FEATURES, AN EARLY QUALITY FEEDBACK SYSTEM HAS BEEN ESTABLISHED. TO REPORT A QUALITY CONCERN, CONTACT YOUR DIVISIONAL TECHNICAL ASSISTANCE DEPARTMENT AND LISTEN FOR ANY RELATED PHONE PROMPT.

THIS FEEDBACK SYSTEM WILL BE ACTIVE FROM 7/1/94 THROUGH 1/1/95.

DEALERSHIPS ARE ENCOURAGED TO REPORT AS EARLY AS YOUR PREDELIVERY INSPECTION ANY QUALITY CONCERNS OBSERVED OR EXPERIENCED WITH THESE VEHICLES. THIS PROGRAM IS INTENDED FOR DEALER USE ONLY. LINDEN AND MORAINE ASSEMBLY PLANTS WILL ALSO BE PLACING A DEALER SURVEY IN SOME VEHICLES MANUFACTURED AT THEIR RESPECTIVE PLANTS. IF YOU SHOULD FIND ONE OF THESE SURVEYS IN THE GLOVE BOX, WE WOULD APPRECIATE YOUR COMPLETING AND RETURNING IT IN THE STAMPED, SELF ADDRESSED ENVELOPE. OUR GOAL IS TO PRODUCE A "WORLD CLASS" VEHICLE.

AT THE TIME OF YOUR CALL, PLEASE HAVE A COMPLETE REPAIR ORDER ON HAND INCLUDING THE FOLLOWING INFORMATION:

. VEHICLE IDENTIFICATION NUMBER (VIN) . DEALER CODE . DEALER NAME AND CITY . YOUR NAME . DEALER CONTACT PERSON . DEALER PHONE NUMBER . WHAT WAS THE CUSTOMER'S SPECIFIC COMPLAINT? . THE SPECIFIC CONDITION YOU OBSERVED . WHAT WAS DONE TO CORRECT THE PROBLEM? . THE APPROPRIATE ACTION YOU FEEL IS NEEDED TO CORRECT THE OBSERVED CONDITION . LABOR AND TROUBLE CODES USED

THE PHONE WILL BE AVAILABLE MONDAY THROUGH FRIDAY DURING REGULAR TECHNICAL ASSISTANCE HOURS.

THE INFORMATION YOU PROVIDE WILL HELP US QUICKLY IDENTIFY AND CORRECT CONDITIONS WHICH MAY AFFECT OUR CUSTOMERS' SATISFACTION.

SERVICE PARTS ON VEHICLE DOWN BACKORDERS CAN BE OBTAINED THROUGH THE SERVICE PARTS ASSISTANCE CENTER (SPAC) BY CALLING: 1-800-433-6961.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.