CAMPAIGN: EMISSION LABEL ERRORS. GMC Truck Safari

NOTE: GM OF CANADA CAMPAIGN 96065 IS LOCATED BELOW THE U.S. VERSION

PRODUCT EMISSION CAMPAIGN

SUBJECT: 96065 - EMISSION LABEL ERROR ----------------------------

MODELS: 1997 M/L VANS WITH 4.3L (L35) ENGINES -------------------------------------

General Motors has decided that certain 1997 M/L model vehicles equipped with 4.3L engines (RPO L35 - VIN Code "W') were built with an incorrect vehicle emission control label. The label incorrectly identifies the emission evaporative family name.

A new vehicle emission control label needs to be installed on the radiator support.

Since a new label can be easily installed, and to reduce customer inconvenience, the label will be sent with installation instructions directly to customers of record. Customers may install the label on the radiator support. However, if they desire, they may bring the label to their dealer for installation at no charge.

VEHICLES INVOLVED

Involved are certain 1997 M/L model vehicles equipped with 4.3L engines (RPO L35 - VIN Code "W") and built within the following VIN breakpoints:

PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---- --------- ----- --------- ----- -------- -------- 1997 Chevrolet M/L Baltimore "B" VB109960 VB116423 1997 GMC M/L Baltimore "B" VB503502 VB505871

NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or ServiceNet (GMC only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The Customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

PARTS INFORMATION

Quality/ Part Number Description Vehicle ----------- ------------------------------------ -------- 12558284 Emission Label - Broadcast Code AJU 1 (M & NF2 -Z49; L & C7X & NF2 - Z49)

12558285 Emission Label - Broadcast Code AJW 1 (M & NB7; L & C7X & NB7)

CUSTOMER NOTIFICATION

Customers will be notified of this campaign on their vehicles by General Motors (see copy of divisional customer letter(s) included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Open hood.

2. Using a clean, dry cloth, wipe dirt, oil, etc. from existing emission label on the radiator support (see Figure 1).

3. Remove backing from new label and apply over existing label.

4. Beginning at center of label and using a clean, dry cloth, smooth and secure new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.

Notice: Do not attempt to remove or loosen new label once it has been applied, as this will deface the label.

5. Install the GM Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to install the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

* REPAIR PART FAILED PARTS LABOR LABOR PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------- ----- -------- ----- ----- ----- ----- Install New Label - -- -- MA-96 V9976 0.2

*For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

December, 1996

Dear <Division(s)> Customer:

This notice is sent to inform you that General Motors is conducting a voluntary emission recall campaign that includes your vehicle.

Reason For This Recall: Certain 1997 M/L vans equipped with 4.3L engines were built with an incorrect vehicle emission control label. The label incorrectly identifies the emission evaporative family name.

What Will Be Done: A new vehicle emission control label needs to be installed on the radiator support. Since a new label can be easily installed, and to reduce your inconvenience, we are enclosing a label with installation instruction. The new label may be installed by you onto the radiator support of your vehicle. However, if you desire, your GM dealer will install the label for you at no charge.

Contacting Your Dealer: Should you choose to have your GM dealer install the label for you, please bring the customer reply card, along with the enclosed label, to your servicing GM dealer. Please contact your dealer, if desired, to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.

Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number below:

Deaf, Hearing Impaired Division Number or Speech Impaired* --------- ------------ ---------------------- Chevrolet 800-222-1020 1-800-833-2439 GMC 800-462-8782 1-800-462-8583

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

Customer Reply Card: The enclosed customer reply card identifies your vehicle. Please let us know if you elect to install the label yourself by completing the enclosed postage paid reply card and returning it to us. This assists us in assuring that all affected vehicles have been corrected. Should you choose to have your GM dealer install the label for you, presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

Emission Law Information: In order to ensure your full protection under the emission warranty made applicable to your vehicle by State or Federal Law, and your right to participate in future recalls, it is recommended that you complete its service as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle.

We are sorry to cause you this inconvenience, however, we have taken this action in the interest of your continued satisfaction with our products.

<Division(s)> GENERAL MOTORS CORPORATION

LABEL INSTALLATION PROCEDURE

1. Open hood.

2. Using a clean, dry cloth, wipe dirt, oil, etc. from the existing emission label on the radiator support (see illustration below).

3. Remove backing from the new label and apply over the existing label.

4. Beginning at the center of the label and using a clean, dry cloth, smooth and secure the new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.

NOTICE: Do not attempt to remove or loosen the new label once it has been applied, as this will deface the label.

** CANADIAN VERSION **

PRODUCT EMISSION CAMPAIGN

SUBJECT: CAMPAIGN 96065 - EMISSION LABEL ERROR -------------------------------------

MODELS: 1997 M/L VANS WITH 4.3L (L35) ENGINES -------------------------------------

DEFECT INVOLVED

General Motors of Canada Limited has decided that certain 1997 M/L model vehicles equipped with 4.3L engines (RPO L35 - VIN Code "W") were built with an incorrect vehicle emission control label. The label incorrectly identifies the emission evaporative family name.

A new vehicle emission control label needs to be installed on the radiator support. Since a new label can be easily installed, and to reduce customer inconvenience, the label will be sent with installation instructions directly to customers of record. Customers may install the label on the radiator support. However, if they desire, they may bring the label to their dealer for installation at no charge.

VEHICLES INVOLVED

Involved are certain 1997 Nft model vehicles equipped with 4.3L engines (RPO L35 - VIN Code "W") and built within the following VIN breakpoints:

PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---- --------- ----- ---------- ----- -------- -------- 1997 Chevrolet M/L Baltimore "B" VB109960 VB116423 1997 GMC M/L Baltimore "B" VB503502 VB505871

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being finished to involved dealers with the campaign bulletin. The customer name and address data finished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION

A new vehicle emission control label will be mailed to owners of record and involved dealers (for dealer stock vehicles) on a no charge basis. If additional labels are required, contact Oshawa by fax at 905-644-7846. Be sure to request correct label part number for campaign 96065. DO NOT ORDER THIS PART FROM GMSPO. Quantity/ Part Number Description Vehicle ----------- ----------------------------------- ---------- 12558284 Emission Label - Broadcast Code AJU 1 (M & NF2 - Z49; L & C7X & NF2 - Z49)

12558285 Emission Label - Broadcast Code AJW 1 (M & NB7; L & C7X & NB7)

12558286 Emission Label - Broadcast Code AJX 1 (M & NF2 & Z49; L & C7X & NF2 & Z49)

CUSTOMER NOTIFICATION

All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Open hood.

2. Using a clean, dry cloth, wipe dirt, oil, etc. from existing emission label on the radiator support (see Figure 1).

3. Remove backing from new label and apply over existing label.

4. Beginning at centre of label and using a clean, dry cloth, smooth and secure new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.

Notice: Do not attempt to remove or loosen new label once it has been applied, as this will deface the label.

5. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought into the dealership for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

* REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC 0P HOURS

Install New Label -- -- -- MA-96 V9976 0.2

* For Campaign Administrative Allowance, add 0. I hours to the "Labour Hours".

Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.

December 1996

Dear General Motors Customer:

General Motors of Canada Limited has decided that certain 1997 M/L vans equipped with 4.3L engines were built with an incorrect vehicle emission control label. The label incorrectly identifies the emission evaporative family name.

A new vehicle emission control label needs to be installed on the radiator support. Since a new label can be easily installed, and to reduce your inconvenience, we are enclosing a label with installation instructions. The new label may be installed by you onto the radiator support of your vehicle. However, if you desire, your GM dealer will install the label for you at no charge.

Please let us know that you have installed the new label by calling our Customer Communication Centre at 1-800-263-3777 (English) or 1-800-263-7854 (French). This will allow us to remove your vehicle from further campaign follow-up communications.

Should you choose not to install the label yourself, please contact your GM dealer as soon as possible to arrange a service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department General Motors of Canada Limited

LABEL INSTALLATION PROCEDURE

1. Open hood.

2. Using a clean, dry cloth, wipe dirt, oil, etc. from the existing emission label on the radiator support (see illustration below).

3. Remove backing from the new label and apply over the existing label.

4. Beginning at the centre of the label and using a clean, dry cloth, smooth and secure the new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.

NOTICE: Do not attempt to remove or loosen the new label once it has been applied, as this will deface the label.

Object Number: 96783 Size: FS

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.