CAMPAIGN: RH REAR BUCKET SET OUTBOARD SAFETY BELG
NOTE: GM OF CANADA CAMPAIGN 97013 IS LOCATED BELOW THE U.S. VERSION
PRODUCT SAFETY CAMPAIGN
SUBJECT: 97013 - RH REAR BUCKET SEAT OUTBOARD SAFETY BELT SEPARATION ------------------------------------------------
MODELS: 1996-97 M/L VANS WITH SEVEN PASSENGER SEATING (AL4) ---------------------------------------------------
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, the'y are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1996-97 M/L Vans equipped with seven passenger seating (AL4). These vehicles exhibit a condition in which the outboard safety belt webbing on the right-hand rear bucket seat could separate during an impact having the same kind of dynamics and loading on the seat belt as a 30 mph sled test. In the event of this separation, the occupant of this seat could be more severely injured.
To prevent the possibility of this condition occurring, dealers are to install a protector on the rear seat cushion frame.
VEHICLES INVOLVED
Involved are certain 1996-97 M/L Vans equipped with seven passenger seating (AL4) and built within the following VIN breakpoints:
PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---------------------------------------------------------------------- 1996 Chevrolet M/L Baltimore "B" TBlOO020 TB196787 1997 Chevrolet M/L Baltimore "B" VB100002 VB153188
1996 GMC M/L Baltimore "B" TB500003 TB537396 1997 GMC M/L Balfimore "B" VB500002 VB518855
NOTICE
Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or ServiceNet (GMC only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle. registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
An initial supply of parts representing 20% of the parts required to complete this campaign will be pre-shipped to involved dealers of record. This pre-shipment will occur the week of April 21, 1997. Pre- shipped parts will be charged to dealer's open parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO Customer Special Order.
Part Quantity/ Number Description Vehicle -------- --------------------------------- -------- 88880002 Rear Seat Cushion Frame Protector 1
CUSTOMER NOTIFICATION
Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
1. Disconnect safety belt from the outboard side of riser on right-hand side rear bucket seat. To do this, slide the plastic cover up so you can see the buckle. Depress buckle while pulling up on the safety belt. Pull the safety belt all the way out through the guide on head rest. See Figure 1.
2. Remove nuts attaching seat riser to floor.
3. Remove seat and riser assembly from vehicle.
4. Disconnect the right-hand side of the seat from the riser by first removing the right-front seat bolt (Figure 2). To remove the front bolt first, move the seat adjustment lever at the lower front of the seat. While holding lever, slide the seat back to expose right-front seat bolt. Remove right-front seat bolt. Move seat adjustment lever again to slide seat forward. Remove right-rear seat bolt.
5. Protecting the adjustable seat back side lever, lay seat and riser assembly on its side with outboard side facing up (Figure 2).
6. Remove seat cushion trim retaining hook from the seat cushion frame on outboard side only (Figure 2).
7. Disconnect the hook and arrow seat cushion trim retainers at the outboard rear corner of seat cushion frame (Figure 2).
8. Pull back seat cushion trim to expose horizontal flange as depicted in Figure 2.
9. Starting at front of seat cushion frame against the frame tube, install protector (Part #88880002) on flange, making sure it is fully seated (Figure 2).
10. Replace seat cushion trim cover retainer to the seat cushion frame.
11. Reconnect hook and arrow retainers at rear corner of seat cushion frame, tucking in trim flaps.
12. Connect seat to riser by replacing rear seat bolt first. Then, move the seat adjustment lever at the lower front of the seat to unlock it. Slide the seat back, exposing the front slot on riser. Replace front seat bolt.
13. Tighten bolts to 30 Nm (22 lb. ft).
14. Replace seat and riser assembly into vehicle
15. Attach seat riser to floor studs by replacing nuts.
16 Tighten bolts to 53 Nm (39 lb. ft).
17. To ensure seat adjustment from step 12 is locked into place, sit in seat. Try to move seat with your body until it is locked into place.
18. Install safety belt by feeding through head rest guide and reattaching to side of riser. Pull plastic cover down over buckle. The release hole should be facing outward. If it is not, slide the cover back up so you can see the buckle. Disconnect the safety belt. Slide the cover back down and reinstall the belt correctly.
19. Install the GM Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ------------------------- ----- -------- ----- ----- ----- ----- Install Rear Seat Cushion 1 --- ** MA-96 V0021 0.5 Frame Protector
* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".
**The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for the seat cushion pad protector needed to complete the repair.
Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.
April, 1997
Dear Chevrolet/GMC Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Reason For This Recall: General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1996-97 M/L Vans equipped with seven passenger seating (AL4). These vehicles exhibit a condition in which the outboard safety belt webbing on the right-hand rear bucket seat could separate during an impact having the same kind of dynamics and loading on the seat belt as a 30 mph sled test. In the event of this separation, the occupant of this seat could be more severely injured.
What Will Be Done: To prevent the possibility of this condition occurring, dealers are to install a protector on the rear seat cushion frame. This service will be performed for you at no charge.
How Long Will The Repair Take? The length of time required to perform this service correction is approximately 30 minutes. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed.
Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle. Your Chevrolet/GMC dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number below:
Deaf, Hearing Impaired Division Number or Speech Impaired -------- -------------- ---------------------- Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-800-462-8583
Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)
If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety AdministratiOn, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this incorivenience; however, we have taken this action in the interest of your safety and coiitinued satisfaction with our products.
Chevrolet/Pontiac-GMC Division GENERAL MOTORS CORPORATION
Enclosure
** CANADIAN VERSION **
PRODUCT SAFETY CAMPAIGN
SUBJECT: CAMPAIGN 97013 - RH REAR BUCKET SEAT OUTBOARD SAFETY BELT SEPARATION
MODELS: 1996-97 M/L VANS WITH SEVEN PASSENGER SEATING (AL4)
DEFECT INVOLVED
General Motors of Canada Limited has decided that a defect which relates to motor vehicle safety exists in certain 1996-97 M/L Vans equipped with seven passenger seating (AL4). These vehicles exhibit a condition in which the outboard safety belt webbing on the right-hand rear bucket seat could separate during an impact having the same kind of dynamics and loading on the seat belt as a 48 kph sled test. In the event of this separation,.the occupant of this seat could be more severely injured. To prevent the possibility of this condition occurring, dealers are to install a protector on the rear seat cushion frame.
VEHICLES INVOLVED
Involved are certain 1996-97 M/L Vans equipped with seven passenger seating (AL4) and built within the following VIN breakpoints:
YEAR DIVISION MODEL PLANT PLANT CODE FROM THROUGH 1996 Chevrolet M/L Baltimore "B" TB100020 TBI96787 1997 Chevrolet M/L Baltimore "B" VBIOOOO2 VBI53188 1996 GMC M/L Baltimore "B" TB500003 TB537396 1997 GMC M/L Baltimore "B" VB500002 VB518855
NOTE:
PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WELL BE PAID.
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being fumished to involved dealers with the campaign bulletin. The customer name and address data fumished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
PARTS INFORMATION
NOTICE
An initial supply of parts representing 20% of the parts required to complete this campaign will be pre-shipped to involved dealers of record. This pre-shipment will occur the week of April 21, 1997. Pre-shipped parts will be charged to dealer's open parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements.
QUANTITY/ Part Number Description Vehicle ----------- --------------------------------- --------- 88880002 Rear Seat Cushion Frame Protector I
CUSTOMER NOTIFICATIFICATION
All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.
DEALER CANVAIGN RESPONSIBILITY
All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
1. Disconnect safety belt from the outboard side of riser on right-hand side rear bucket seat. To do this, slide the plastic cover up so you can see the buckle. Depress buckle while pulling up on the safety belt. Pull the safety belt all the way out through the guide on headrest (see Figure 1).
2. Remove nuts attaching seat riser to floor.
3. Remove seat and riser assembly from vehicle.
4. Disconnect the right-hand side of the seat from the riser by first removing the right front seat bolt i,, (Figure 2). To remove the front bolt first, move the seat adjustment lever at the lower front of the seat. V%Ule holding lever, slide the seat back to expose right front seat bolt. Remove right front seat bolt. Move seat adjustment lever again to slide seat forward. Remove right rear seat bolt.
5. Protecting the adjustable seat back side lever, lay seat and riser assembly on its side with outboard side facing up (Figure 2).
6. Remove seat cushion trim retaining hook from the seat cushion frame on outboard side only (Figure 2).
7. Disconnect the hook and arrow seat cushion trim retainers at the outboard rear comer of seat cushion frame (Figure 2).
8. Pull back seat cushion trim to expose horizontal flange as depicted in Figure 2.
9. Starting at front of seat cushion frame against the frame tube, install protector (Part #88880002) on flange, making sure it is fully seated (Figure 2).
10. Replace seat cushion trim cover retainer to the seat cushion frame.
11. Reconnect hook and arrow retainers at rear comer of seat cushion frame, tucking in trim flaps.
12. Connect seat to riser by replacing rear seat bolt first. Then, move the seat adjustment lever at the lower front of the seat to unlock it. Slide the seat back, exposing the front slot on riser. Replace front seat bolt.
13. Tighten bolts to 30 N.m (22 lb. ft.).
14. Replace seat and riser assembly into vehicle.
15. Attach seat riser to floor studs by replacing nuts.
16. Tighten bolts to 53 N.m (39 lb. ft.).
17. To ensure seat adjustment from step 12 is locked into place, sit in seat. Try to move seat with your body until it is locked into place.
18. Install safety belt by feeding through headrest guide and reattaching to side of riser. Pull plastic cover down over buckle. The release hole should be facing outward. If it is not, slide the cover back up so you can see the buckle. Disconnect the safety belt. Slide the cover back down and reinstall the belt coffectly.
19. Install Campaign Identification Label.
CAMPAIGN INDENTIFICATION
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering. Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-F 0P HOURS ------------------------------- ----- -------- ----- ----- ------ ----- Install Rear Seat Cushion Frame 1 -- --- MA-96 V0021 0.5 Protector
* For Campaign Administrative Allowance, add 0. I hours to the "Labour Hours
**The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for the seat cushion frame protector needed to complete repair.
Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.
April 1997
Dear General Motors Customer:
General Motors of Canada Limited has decided that a defect which relates to motor vehicle safety exists in certain 1996-97 MAL Vans equipped with seven passenger seating. These vehicles exhibit a condition in which the outboard safety belt webbing on the right-hand rear bucket seat could separate during an impact having the same kind of dynamics and loading on the seat belt as a 48 kph sled test. In the event of this separation, the occupant of this seat could be more severely injured.
To prevent the possibility of this condition occurring, your GM dealer will install a protector on the rear seat cushion frame.
This service wiff be provided for you at no charge. Please contact your GM dealer as soon as possible to arrange a service date.
If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.
This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary coffection to your vehicle in the shortest possible time. We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Customer Support Department General Motors of Canada Limited
97013
JL:il
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
