Product Emission - Emission Label Error

THIS CAMPAIGN IS IN EFFECT UNTIL AUGUST 31, 2001.

General Motors has decided that certain 2001 Chevrolet Express and GMC Savanna model vehicles equipped with a 5.7L (RPO L31-VIN Code R) engine were built with incorrect vehicle emission control labels. The label incorrectly identifies the emission control system to include AIR (Air Injection Reactor).

A new vehicle emission control label needs to be installed on the radiator support.

Since a new label can be easily installed, and to reduce customer inconvenience, the label will be sent with installation instructions directly to customers of record. Customers may install the label on the radiator support. However, if they desire, they may bring the label to their dealer for installation at no charge until August 31, 2001.

Involved are certain 2001 Chevrolet Express and GMC Savanna model vehicles equipped with 5.7L engine (RPO L31-VIN Code R) and built within the following VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

A new vehicle emission control label will be mailed to owners of record and involved dealers (for dealer stock vehicles) on a no charge basis. If additional labels are required, contact Dealer Support Materials by calling 1-888-549-6152. Be sure to request label part number 12572647 for campaign 00102. DO NOT ORDER THIS PART FROM GMSPO.

1. Open hood.

Figure 1




2. Using a clean, dry cloth, wipe dirt, oil, etc. from the existing label (1) on the radiator support (2). Refer to Figure 1.
3. Remove the backing from the new label and apply over the existing label.

Notice: Do not attempt to remove or loosen the new label once it has been applied as this will deface the label.

4. Beginning at the center of the label and using a clean, dry cloth, smooth and secure the new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.
5. Install the GM Campaign Identification Label.

For US

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-888-549-6152 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Submit a Product Campaign Claim with the information indicated below.

Refer to the General Motors WINS Claim Processing Manual for details on Product Campaign Claim Submission.

Customers will be notified of this campaign on their vehicles by General Motors (see copy customer letter included with this bulletin).

In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance.

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2001.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service until August 31, 2001, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to inform you that General Motors is voluntarily replacing incorrect emission control labels. This action includes your vehicle.

General Motors has decided that certain 2001 Chevrolet Express and GMC Savanna model vehicles equipped with a 5.7L V8 engine were built with incorrect vehicle emission control labels. The label incorrectly identifies the emission control system to include AIR (Air Injection Reactor).

A new vehicle emission control label needs to be installed on the radiator support of your vehicle. Since a new label can be easily installed, and to reduce your inconvenience, we are enclosing a label with installation instructions. The new label may be installed by you on the radiator support of your vehicle. However, if you desire, your GM dealer will install the label for your at no charge at any time until August 31, 2001.

Should you choose to have your GM dealer install the label for you, please bring the customer reply card, along with the enclosed label, to your servicing GM dealer. Please contact your dealer, if desired, to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.

If you have any questions or need assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below:

The attached customer reply card identifies your vehicle. Please let us know if you elect to install the label yourself by completing the card and returning it to us in the postage paid envelope. This assists us in assuring that all affected vehicles have been corrected. Should you choose to have your GM dealer install the label for you, presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the reply card and returning it to us.

In order to ensure your full protection under the emission warranty made applicable to your vehicle by State or Federal Law, and your right to participate in future recalls, it is recommended that you have your vehicle serviced as soon as possible.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Label Installation Procedure

1. Open hood.
2. Using a clean, dry cloth, wipe dirt, oil, etc. from the existing label (1) on the radiator support (2). Refer to Figure 1.
3. Remove the backing from the new label and apply over the existing label.

Notice: Do not attempt to remove or loosen the new label once it has been applied as this will deface the label.

4. Beginning at the center of the label and using a clean, dry cloth, smooth and secure the new label. Any air bubbles can be removed by puncturing with a pin and smoothing with the cloth.

General Motors Corporation

Enclosure