Warranty Repairs - Component Exchanges
In the interest of customer satisfaction, General Motors may offer exchange service on some chassis components. This service is intended to reduce the amount of time your chassis is not available for use due to repairs. Components used in exchange are Service Replacement Parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
All exchange components used meet GM standards and are warranted the same as new components. Examples of the types of components that might be serviced in this fashion include: audio equipment, engine and transmission assemblies, instrument cluster assemblies, radios, compact disc players, batteries, and powertrain control modules.
Warranty Repairs - Recycled Materials
Environmental Protection Agency (EPA) guidelines and GM support the capture, purification, and reuse of automotive air conditioning refrigerant gases and engine coolant. As a result, any repairs GM may make to your chassis may involve the installation of purified reclaimed refrigerant and coolant.
Delayed Warranty Start
Chassis that were originally sold to a body company for later sale to a retail owner may be eligible for a delayed warranty start. Warranty on chassis which have been approved for a delayed warranty start will commence at the date and mileage the chassis was sold to the first retail owner. The extension is from the original date of delivery to the body company up to:
| • | Chassis originally sold as commercial use: maximum extension of 12 months or 4,000 miles, whichever comes first. |
| • | Chassis originally sold as recreational use: maximum extension of 24 months or 6,000 miles, whichever comes first. |
Contact your selling commercial or recreational vehicle dealer to process a Delayed Warranty Start Application.
Important: Chassis put in demonstrator use are not eligible for a Delayed Warranty. The delayed warranty start is not valid unless approved by GMC.
Tire Service
Any GMC or tire dealer for your brand of tires can assist you with tire service. If, after contacting one of these dealers, you need further assistance or you have questions, please contact GMC's Customer Assistance Center. The toll-free telephone numbers are listed under Owner Assistance .
After-Manufacture "Rustproofing"
Your chassis was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Front Cab Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products.
Application of after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your chassis. Repairs to correct damage caused by such applications are not covered under your New Cutaway Chassis Limited Warranty.
Paint, Trim, and Appearance Items
Defects in paint, trim, upholstery, or other appearance items are normally corrected during new chassis preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner's manual has instructions regarding the care of paint, trim, upholstery, glass, and other appearance items.
Warranty Coverage - Extensions
Time Extensions: The New Cutaway Chassis Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your chassis is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.Mileage Extensions: Prior to delivery, some mileage is put on your chassis during testing at the assembly plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this warranty booklet at delivery. For eligible chassis, this mileage will be added to the mileage limits of the warranty ensuring that you receive full benefit of the coverage. Mileage extension eligibility:
| • | Applies only to new chassis held exclusively in inventory. |
| • | Does not apply to used chassis, GM owned chassis, dealer owned used chassis, or dealer demonstrator chassis. |
| • | Does not apply to chassis with more than 1,000 miles on the odometer even though it may not have been registered for license plates. |
Warranty Service - United States and Canada
For your records, the servicing dealer should provide a copy of the Warranty Repair Order listing all warranty repairs performed. Your selling dealership has made a large investment to ensure that they have the proper tools, training, and parts inventory to make any necessary warranty repairs should they be required during the warranty period. We ask that you return to your selling dealer for warranty repairs. In the event of an emergency repair, you may take your vehicle to any authorized General Motors dealer for warranty repairs. However, certain warranty repairs require special tools or training that only a dealer selling your brand may have. Therefore, not all dealers are able to perform every repair. If a particular dealership cannot assist you, then contact the Customer Assistance Center. If you have changed your residence, visit any GMC chassis dealer in the United States or Canada for warranty service.
Touring Owner Service - Foreign Countries
If you are touring in a foreign country and repairs are needed, it is suggested you take your chassis to a General Motors dealer facility, preferably one which sells and services GMC vehicles. Once you return to the United States, for reimbursement consideration, you should provide your dealer with a statement of circumstances, the original repair order, proof of ownership, and any "paid" receipt indicating the work performed and parts replaced. Note: Repairs made necessary by the use of improper or dirty fuels and lubricants are not covered under the warranty. See your owner's manual for additional information on fuel requirements when operating in foreign countries.
Warranty Service - Foreign Countries
This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance. GM warranty coverages may be void on GM vehicles that have been imported / exported for resale.
Original Equipment Alterations
This warranty does not cover any damage or failure resulting from modification or alteration to the cutaway chassis original equipment as manufactured or assembled by General Motors. Examples of the types of alterations that would not be covered include, installation or use of any non-GM parts, accessories, and materials, or the cutting, welding, or disconnecting of the cutaway chassis original equipment parts and components.
Recreation Vehicle and Special Body or Equipment Alterations
Installations, or alterations to the original equipment cutaway chassis, as manufactured and assembled by General Motors, are not covered by this warranty. The special body company (assembler) or equipment installer is solely responsible for warranties on the body or equipment and any alterations to any of the parts, components, systems, or assemblies installed by GM. Examples include, but are not limited to, special body installation (such as recreational vehicles), the installation of any non-GM part, cutting, welding, or the disconnecting of original equipment chassis parts and components, extension of wheelbase, suspension and driveline modifications, and axle additions.
Pre-Delivery Service
Defects in the mechanical, electrical, and/or other components of your chassis may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are detected and corrected at the factory during the inspection process. In addition, dealers are obligated to inspect each chassis before delivery. They repair any uncorrected factory defects and any transit damage detected before the chassis is delivered to the body builder or customer.
Any defects still present at the time the chassis is delivered to you are covered by the warranty. If you find any such defects when you take delivery, please advise your dealer without delay. For further details concerning any repairs which the dealer may have made prior to your taking delivery of your chassis, please ask your dealer.
Production Changes
General Motors Corporation and GM dealers reserve the right to make changes in cutaway chassis built and/or sold by them at any time without incurring any obligation to make the same or similar changes on cutaway chassis previously built and/or sold by them.
Normal Noise
Some of the components within your GMC Cutaway Chassis will emit sound that may vary depending on final vehicle construction, layout, insulation, etc. Typical sounds may include, but are not limited to, air induction, exhaust system, brake noise, and axle and other driveline components. Sounds that do not affect the durability of your cutaway chassis are not covered under this warranty.
Noise Emissions Warranty Light Trucks Over 10,000 LBS. GVWR Only
General Motors Corporation warrants to the first person who purchases this chassis for purposes other than resale, and to each subsequent purchaser of this chassis that, as manufactured by GM, was designed, built, and equipped to conform at the time it left GM's control with all applicable United States EPA Noise Control Regulations.
This warranty covers this chassis as designed, built, and equipped by GM, and is not limited to any particular part, component, or system of the chassis manufactured by GM. Defects in design, assembly, or in any part, component, or chassis system as manufactured by GM, which, at the time it left GM's control, caused noise emissions to exceed Federal standards, are covered by this warranty for the life of the chassis.
