Various Rear Sliding Door Conditions (Adjustments/Repair Procedures)

The sliding door may be misaligned, not flush with the rear quarter panel or front door.

There may be several causes for a misaligned sliding door which are listed below:

Important: The original position of the component being adjusted should be marked prior to adjusting. This may help reference the beginning point and show how much adjustment was made.

Inspect/Adjust the door strikers, door wedge guide and rollers as needed.

1. Inspect the rear sliding door front and rear gaps. The ideal gap should be between 4-6 mm (0.16-0.24 in).
2. Inspect the rear sliding door to body line fits at the rear quarter and the front door.
3. Inspect the rear sliding door for flushness to the rear quarter panel or inwards 1 to 2 mm (0.039 to 0.078 in).
4. Adjust the door strikers, door wedge guide and rollers as needed. Refer to Sliding Rear Door Adjustment in SI.

Tip
The striker has a tendency to move or rotate when tightening the bolts. The top striker bolt should be snugged first while holding the striker in position.

5. Verify that the body lines at the rear quarter and the front door line up with the rear sliding door.
6. Verify that the door opens and closes properly after making any adjustments.

The sliding door may not open using the inside door handle.

There may be several causes for the inside sliding door handle not opening the door which are listed below:

Replace any damaged components and adjust the sliding door handle lock rod linkage using the steps below:

Important: Verify that the child safety lock is not engaged prior to performing any repairs for this condition.

1. Verify that the door is in the unlock position.
2. Using the outside handle, open the rear sliding door about a foot to access the rear latch from outside the van.
3. Lock the rear latch to the closed position with a pen or screwdriver.
4. Remove the inside door handle. Refer to Sliding Door Inside Handle Replacement in SI.

Important: The handle is held on with a metal retaining clip which will be reused.

5. Remove the inside door handle bezel.
6. A yellow clip should be visible and accessible from inside the door.



7. Open the yellow clip (1) with a small screwdriver.
8. Using a pair of needle nose pliers, pull the lock rod toward the front of the vehicle.
9. Engage the lock rod linkage (threaded part) back into the yellow clip.
10. Close the yellow clip around the lock rod linkage threads.
11. Install the inside door handle without the retaining clip.

Important: The lock rod should not contact the metal structure of the handle or the latch.

12. Cycle the door handle to release the rear latch and inspect the lock rod for proper adjustments.
13. If the rear latch does not release after adjustment, perform the following additional steps:

•	Remove the interior sliding door trim panel. Refer to Sliding Rear Side Door Trim Panel Replacement in SI.

•	Inspect and replace any broken or damaged components. Refer to SI for further information when replacing any broken components.

•	Verify proper operation of the door when opening and closing using the inside and outside handles.

•	Install the interior sliding door trim panel. Refer to Sliding Rear Side Door Trim Panel Replacement in SI.

14. Open and close the sliding door three times using the inside door handle.
15. Install the inside door bezel and handle. Refer to Sliding Door Inside Handle Replacement in SI.

The sliding door may ramp up or stick at the rear.

The rear door striker may be adjusted too far in, out, up, down or improperly shimmed.

Center the rear striker to the door latch following the steps below:

1. Mark the original striker position with a pencil or masking tape.
2. Slightly loosen the striker bolts a quarter of a turn.

Important:  Do not allow the latch to lock onto the striker. The outside door handle should not be released the entire time when centering the striker.

3. Slowly push the door closed while holding the outside door handle in the open position.



4. The striker (1) should center itself inside the latch assembly.
5. Open the door and see how much the striker has moved.

Tip
The top striker bolt should be snugged first while holding the striker in position. The striker has a tendency to move or rotate when tightening the bolts.

6. Tighten the striker bolts.
7. Cycle the door to the open and closed position several times while verifying the following :

Important: Open the door slightly and visually inspect that the striker is centered inside the latch assembly with a flashlight.

•	Verify the striker centered in the latch assembly.

•	Inspect the door for flushness at the rear quarter panel and the front door.

•	Ensure that the latches fully lock on the striker when the door is closed.

•	Ensure that the latch fully releases when the door is open.

8. Adjust the door striker assembly. Refer to Rear Side Door Latch Striker Adjustment in SI.

Important: The striker may need a shim added or removed at this point.

9. Tighten the striker bolts.

Tighten
Tighten the bolts to 24 N·m (18 lb ft).

10. Remove any tape or marks from the striker area.
11. Verify the condition has been fixed.

The sliding door may ramp up or stick at the front.

The front door striker may be adjusted to far in, out, up, down or improperly shimmed.

Center the front striker to the front door latch using the steps above in Correction 3.

The inside sliding door handle feels locked and will not open the door, but the door will open using the outside door handle.

The child safety lock may be engaged as shown in the above graphic.

Disengage the child safety lock and educate the customer on the operation of the child safety lock.

The sliding door may not open when using the outside handle.

There may be several causes relating to why the sliding door may not open when using the outside handle which are listed below:

Inspect, replace any broken components and adjust the rear lock rod if necessary.

1. Open the rear sliding door using inside door handle.
2. Remove the interior sliding door trim panel. Refer to Sliding Rear Side Door Trim Panel Replacement in SI.
3. Inspect and replace any broken components. Refer to SI for further information when replacing any broken components.
4. Make adjustments to the rear lock rod if needed.

•	Open the lock rod retaining clip.

•	Remove the lock rod from the retaining clip.

•	Pull the lock rod with slight tension to remove any slack in lock rod.

•	Engage the lock rod (threaded part) back into the retaining clip.

•	Close the retaining clip around the threads on the lock rod.

5. Close and open the sliding door several times using the outside handle to verify proper adjustment.
6. Install the interior sliding door trim panel. Refer to Sliding Rear Side Door Trim Panel Replacement in SI.

For vehicles repaired under warranty, use: