Subject: | 05564 -- INCORRECT OBD CALIBRATION - REPROGRAM PCM |
Models: | 2006 CHEVROLET 2500, 3500 EXPRESS VAN |
2006 GMC 2500, 3500 SAVANA VAN |
EQUIPPED WITH 4.8L (RPO LR4 - VIN V) OR 6.0L (RPO LQ4 - VIN U) V8 ENGINE |
General Motors has decided to conduct a Voluntary Emission Recall involving certain 2006 Chevrolet 2500, 3500 Express and GMC 2500, 3500 Savana model vehicles equipped with a 4.8L (RPO LR4 - VIN V) or 6.0L (RPO LQ4 - VIN U) V8 engine. These vehicles were built with incorrect On Board Diagnostics (OBD) calibration.
Dealers are to reprogram the Powertrain Control Module (PCM) with correct OBD calibration.
Involved are certain 2006 Chevrolet 2500, 3500 Express; and GMC 2500, 3500 Savana model vehicles equipped with a 4.8L (RPO LR4 - VIN V) or 6.0L (RPO LQ4 - VIN U) V8 engine and built within these VIN breakpoints:
Year | Division | Model | From | Through |
---|---|---|---|---|
2006 | Chevrolet | Express | 61108634 | 61164934 |
2006 | GMC | Savana | 61108813 | 61164528 |
Important: GM dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
For GM dealers with involved vehicles, a Campaign Initiation Detail Report (CIDR) containing the complete vehicle identification number, customer name, and address data has been prepared and will be loaded to the GM DealerWorld Recall Information. Dealers will not have a report available if they have no involved vehicles currently assigned.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Do not attempt to order the calibration number from GMSPO. The calibration numbers are programmed into the PCM via a Techline Tech 2 scan tool and the Techline Information System (TIS) 2000 terminal with the calibration update. Use data version 11.35 or later, broadcast to dealers on November 6, 2005; and on TIS CD-ROM version 11.35 / 2005, mailed to dealers beginning November 16, 2005.
Notice: Before reprogramming, please check the battery condition to prevent a reprogram error of the PCM/ECM due to battery discharge. Battery voltage must be between 12 and 16 volts during reprogramming. If the vehicle battery is not fully charged, use jumper cables from an additional battery. Be sure to turn off or disable any system that may put a load on the battery such as automatic headlamps, daytime running lights, interior lights, heating, ventilation, and air conditioning (HVAC) system, radio, engine cooling fan, etc. A programming failure or control module damage may occur if battery voltage guidelines are not observed.
The ignition switch must be in the proper position. The TECH 2 prompts you to turn ON the ignition, with the engine OFF. DO NOT change the position of the ignition switch during the programming procedure, unless instructed to do so.
Make certain all tool connections are secure, including the following components and circuits:
• | The RS-232 communications cable port |
• | The connection at the data link connector (DLC) |
• | The voltage supply circuits |
DO NOT disturb the tool harnesses while programming. If an interruption occurs during the programming procedure, programming failure or control module damage may occur.
DO NOT turn OFF the ignition if the programming procedure is interrupted or unsuccessful. Ensure that all control module and DLC connections are secure and the TIS terminal operating software is up to date. Attempt to reprogram the control module. If the control module cannot be programmed, replace the control module.
Important: Do not attempt to order the calibration number from GMSPO. The calibration numbers are programmed into the PCM via a Techline TECH 2 scan tool and the Techline Information System (TIS) 2000 terminal with the calibration update. Use data version 11.35 or later, broadcasted to dealers on November 6, 2005; and on TIS CD-ROM version 11.35 / 2005, mailed to dealers beginning November 16, 2005. To complete this service procedure, the TECH 2 must also be updated to release 25.010 or greater. If you cannot access TECH 2 release 25.010 call the Techline Customer Support Center at 1-800-828-6860 and it will be provided.
1.1. | Use normal "request method" through "Service Programming System" to request information from vehicle. |
1.2. | At Techline Terminal enter TIS SPS programming system. |
1.3. | Select TECH 2 from the "Select Diagnostic Tool" window. |
1.4. | Select Reprogram ECU from the "Select Programming Process" window. |
1.5. | Select Vehicle from the "Select ECU Location" window. |
1.6. | Select Next to go to the "Preparing for Communication" instruction screen. |
1.7. | Select Next to view the "Validate Vehicle ID Number" screen. |
1.8. | Select Next to view "Supported Controllers" screen. |
1.9. | Select PCM/VCM Powertrain/Vehicle Control Module from "Supported Controllers" window |
1.10. | Select Next to view the "Select Programming Type" window. |
1.11. | Select Normal from the "Select Programming Type" window. |
1.12. | Select Next to view the "Service Programming System Calibration Selection" screen. |
1.13. | Select Next to view "Summary" screen. |
1.14. | Verify that the following information is displayed on the "Summary" screen: |
- | ID=3 / Current # = 12588704 / Selected # = 12588705 |
- | ID=3 / Current # = 12588710 / Selected # = 12588709 |
- | ID=3 / Current # = 12588713 / Selected # = 12588712 |
1.15. | Select Next to download the calibration to the TECH 2. |
1.16. | Enter "Service Programming Systems". |
1.17. | Select Program ECU and follow on screen instructions. |
1.18. | Make sure to turn OFF the ignition for 30 seconds after the "Programming is Complete" screen is displayed. Clear diagnostic trouble codes (DTCs), if required. |
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five-digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by either ordering on the web from DWD Store, gm dealerworld.com, or calling 1-866-700-0001 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Request Item Number S-1015 when ordering.
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Submit a Product Recall Claim with the information indicated below.
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours* | Net Item |
---|---|---|---|---|---|---|---|
Reprogram PCM with Correct OBD Calibrations | N/A | N/A | N/A | MA-96 | V1425 | 0.4 | N/A |
Courtesy Transportation for Vehicles Within NewVehicle Limited Warranty | N/A | N/A | N/A | MA-96 | * | N/A | ** |
* Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the GM Service Policies and Procedures Manual for vehicles within the New Vehicle Limited Warranty. ** The amount identified in the "Net Item" column should represent the actual dollar amount for courtesy transportation. |
Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a "Proof Of Correction Certificate" which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from Dealer Support Materials by calling 1-866-700-0001 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for GM Item Number 1825 when ordering.
November 2005Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall that includes your vehicle.
Your vehicle is equipped with an improperly functioning on-board emission-related diagnostic system that violates Federal standards and regulations. The vehicle was built with incorrect On Board Diagnostics (OBD) calibration.
Your dealer will reprogram the Powertrain Control Module (PCM) with correct OBD calibration. This service will be performed for you at no charge . Eligibility for the PCM reprogramming will not be denied solely due to your vehicle having non-GM parts or repairs performed by outlets other than GM franchised dealers.
It is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 30 minutes, because of service scheduling requirements.
Please contact your GM dealer as soon as possible, after November 7, 2005, to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.
Division | Number | Text Telephones (TTY) |
---|---|---|
Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
GMC | 1-866-996-9463 | 1-800-462-8583 |
Guam | 1-671-648-8650 |
|
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - EspaƱol | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the card and mailing it back to us.
If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.
In order to assure your full protection under the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could legally be determined as lack of proper maintenance of your vehicle. Failure to reprogram the PCM may cause your vehicle to fail a state or local emission inspection or I/M smog check test.
More information about this recall, including answers to frequently asked questions, can be found at the Owner Center at My GMLink. This free online service offers vehicle and ownership related information along with tools tailored to your specific vehicle. To join, visit www.gm.com/recall and enter your vehicle's 17-character vehicle identification number (VIN), shown on the enclosed customer reply form.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
General Motors Corporation
Enclosure
05564