CAMPAIGN: PROPSHAFT/FUEL TANK CONTACT
NOTE: GM OF CANADA CAMPAIGN 96070 IS LOCATED BELOW THE U.S. VERSION
FMVSS NON-COMPLIANCE CAMPAIGN
SUBJECT: 96070 - PROPSHAFT/FUEL TANK CONTACT -----------------------------------
MODELS: 1995 4-DR, 4WD AND AWD CHEVROLET BLAZERS AND GMC JIMMYS ------------------------------------------------------- 1996 4-DR, 4WD AND AWD CHEVROLET BLAZERS, GMC JIMMYS ---------------------------------------------------- AND OLDSMOBILE BRAVADAS -----------------------
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitied to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has decided that certain 1995 and 1996 4-Door Chevrolet Blazers, GMC Jimmys and Oldsmobile Bravadas may fail to conform to FMVSS 301; "Fuel System Integrity". In certain types of vehicle crashes, the prop shaft may penetrate the fuel tank, resulting in a fuel leak. If an ignition source were present, a vehicle fire could result. Although we previously had conducted several tests of these model vehicle with no fuel leakage, a recent similar test resulted in a hairline fracture of the fuel tank with leakage greater than the amount permitted under FMVSS 301. Consequently, we have developed additional shielding for the fuel tank on these vehicles, which can be added without removing or disassembling the fuel system. To prevent the possibility of this condition occurring, dealers are to install additional shielding for the fuel tank. This can be added without removing or disassembling the fuel system.
VEHICLES INVOLVED
Involved are all 1995 4-Door, 4-Wheel Drive and All-Wheel Drive Chevrolet Blazers and GMC Jimmys and certain 1996 4-Door, 4-Wheel Drive and All-Wheel Drive Chevrolet Blazers, GMC Jimmys and Oldsmobile Bravadas built within the following VIN breakpoints:
PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---- --------- ----- ------- ----- ---- ------- 1995 Chevrolet T Moraine "2" SOP EOP 1995 Chevrolet T Linden "K" SOP EOP 1996 Chevrolet T Moraine "2" SOP T2301122 1996 Chevrolet T Linden "K" SOP TK236121 1995 GMC T Moraine "2" SOP EOP 1995 GMC T Linden "K" SOP EOP 1996 GMC T Moraine "2" SOP T257377 1996 GMC T Linden "K" SOP TK53106 1996 Oldsmobile T Moraine "2" SOP T270892
NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or ServiceNet (GMC only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
Notice: An initial supply of parts required to complete this campaign will be pre-shipped to involved dealers of record. This pre-shipment will occur the week of November 11, 1996. Pre-shipped parts will be charged to dealer's open parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO Customer Special Order.
Part Number Description Quantity/Vehicle -------- ----------------------- ---------------- 15030446 Fuel Tank Protector Kit 1
CUSTOMER NOTIFICATION
Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under 41 U.S.C. section 30112 of the Highway Safety Act as amended, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.
SERVICE PROCEDURE
1. Disconnect the negative battery cable from the battery.
2. Raise vehicle and support with safety stands.
3. If vehicle equipped with ZM5 (Off Road Package), remove rear propshaft from rear axle to transfer case (accurately reference mark the propshaft prior to disassembly to insure it is reinstalled in the same position). Remove ZM5 Fuel Tank Shield (Figure 1, item 2) from around the fuel tank, including the transfer case skid plate if equipped. (Transfer case skid plate not shown in Figure 1).
4. Using a transmission floor jack, support the middle section of the fuel tank (use suitable padding material between the fuel tank and jack).
5. Remove front fuel tank strap (Figure 2, item 5), in order to pivot the rear portion of the protector away from the fuel tank.
6. Use the peel off sticker provided. Pull the front protector shield (Figure 2, item 7) downward to position the peel off sticker or tape paper template securely in place along edges "A" and "B" as shown in Figure 3.
7. While the front protector shield (Figure 2, item 7) is pulled away from the fuel tank, use a 9 mm ( 23/64 inches) drill bit and drill two holes as indicated by the template.
CAUTION:
Assure drill path is clear of the fuel tank .
8. Place auxiliary protector on inside of the Fuel Tank Front Protector (P/N 15991571 ), and insert the two (2) push pin rivets through the holes drilled in step 7 (Figure 4).
NOTE: Pointed end of the push pin rivets must point away from the fuel tank (Figure 4 ).
9. While holding the auxiliary protector in place, engage the push pin rivets by pushing the head of the pin to the lock position
NOTE: Push pin rivets are in the locked position when head of push pin is in hard contact with the mating surface and should not be able to pull apart.
10. Reposition the Front Fuel Tank Protector while inserting the clip (P/N 15598248) on the auxiliary protector (P/N 1 5030447) over the weld flange of the fuel tank as shown in Figure 4, Section AA.
11. Reinstall front fuel tank strap (P/N 1 5697655) with (P/N 1 5650963) and nut (P/N 11514597). Tighten nut (9.5 + 1.5 NM, 6 lb. ft.). If equipped with ZM5 (Off Road Package), reinstall rear propshaft in proper orientation and tighten bolts (45 NM. 33 lb. ft.).
12. Remove transmission jack from middle of fuel tank. Install fuel tank steel ZM5 shield and skid plate to vehicle if equipped (Figure 1, item 2).
13. Lower vehicle from hoist and reconnect the negative battery cable.
14. Install the GM Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to install the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
REPAIR PART FAILED PARTS LABOR LABOR PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOURS
Install Fuel Tank 1 --- ** MA-96 V9981 0.4 Shield Extension - (Without ZM5)
Install Fuel Tank 1 --- ** MA-96 V9982 0.7 Shield Extension- (With ZM5)
For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours .
The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for Fuel Tank Protector Kit needed to complete the repair,
Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.
(Sample Of Notification Used)
November, 1996
Dear Chevrolet/GMC/Oldsmobile Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Reason For This Recall: General Motors has decided that certain 1995 and 1 996 4-Door Chevrolet Blazers, GMC Jimmys and Oldsmobile Bravadas may fail to conform to FMVSS 301-1 "Fuel System Integrity". In certain types of vehicle crashes, the prop shaft may penetrate the fuel tank, resulting in a fuel leak. If an ignition source were present, a vehicle fire could result. Although we previously had conducted several tests of your model vehicle with no fuel leakage, a recent similar test resulted in a hairline fracture of the fuel tank with leakage greater than the amount permitted under FMVSS 301. Consequently, we have developed additional shielding for the fuel tank on your vehicle, which can be added without removing or disassembling your fuel system.
What Will Be Done: Your Chevrolet/GMC/Oldsmobile Dealer will install this additional shield for the fuel tank at no charge to you.
How Long Will The Repair Take? The length of time required to perform this service correction is approximately 25 to 45 minutes. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed.
Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date, Parts are available and instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle. Your Chevrolet/GMC/Oldsmobile dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number below:
Deaf, Hearing Impaired Division Number or Speech Impaired * -------- ------ ----------------------
Chevrolet 1-800-222-1020 1-800-833-2439 GMC 1-800-462-8782 1-800-462-8583 Oldsmobile 1-800-442-6537 1-800-833-6537
If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.
Courtesy Transportation: Your dealer will provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.
We are sorry to cause you this inconvenience-, however, we have taken this action in the interest of your safety and continued satisfaction with our products.
Chevrolet/GMC/OIdsmobile GENERAL MOTORS CORPORATION
** CANADIAN VERSION **
CMVSS NON-COMPLIANCE CAMPAIGN
SUBJECT: CAMPAIGN 96070 - PROPSHAFT/FUEL TANK CONTACT --------------------------------------------
MODELS: 1995 AND 1996 4-DOOR, 4WD AND AWD CHEVROLET BLAZERS AND GMC JIMMYS ------------------------------------------------------------------
DEFECT INVOLVED
General Motors of Canada Limited has decided that certain 1995 and 1996 4-Door Chevrolet Blazers and GMC Jimmys may fail to conform to CMVSS 301; "Fuel System Integrity". In certain types of vehicle crashes, the propshaft may penetrate the fuel tank, resulting in a fuel leak. If an ignition source were present, a vehicle fire could result. Although we previously had conducted several tests of these model vehicles with no fuel leakage, a recent similar test resulted in a hairline fracture of the fuel tank with leakage greater than the amount permitted under CMVSS 301. Consequently, we have developed additional shielding for the fuel tank on these vehicles, which can be added without removing or disassembling the fuel system.
To prevent the possibility of this condition occurring, dealers are to install additional shielding for the fuel tank. This can be added without removing or disassembling the fuel system.
VEHICLES INVOLVED
Involved are certain 1995 and 1996 4-Door, 4-Wheel Drive and All-Wheel Drive Chevrolet Blazers and GMC Jimmys built within the following VIN breakpoints:
YEAR DIVISION MODEL PLANT PLANT CODE FROM THROUGH
1995 Chevrolet T Moraine "2" SOP EOP 1995 Chevrolet T Linden "K" SOP EOP 1996 Chevrolet T Moraine "2" SOP T2301122 1996 Chevrolet T Linden "K" SOP TK236121 1995 GMC T Moraine "2" SOP EOP 1995 GMC T Linden "K" SOP EOP 1996 GMC T Moraine "2" SOP T2573779 1996 GMC T Linden "K" SOP TK531067
NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
PARTS INFORMATION
Notice: An initial supply of parts required to complete this campaign will be pre-shipped to involved dealers of record. This pre-shipment will occur the week of November 18, 1996. Parts received for a recently transferred vehicle should be forwarded by the original dealer (with a phone call) to the dealer that received the transferred vehicle. Pre-shipped parts will be charged to dealer's open parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements.
Part Number Description Vehicle ----------- ----------------------- ------- 15030446 Fuel Tank Protector Kit 1
CUSTOMER NOTIFICATION
All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
1. Disconnect the negative battery cable from the battery.
2. Raise vehicle and support with safety stands.
3. If vehicle equipped with ZM5 (Off Road Package), remove rear propshaft from rear axle to transfer case (accurately reference mark the propshaft prior to disassembly to ensure it is reinstalled in the same position). Remove ZM5 Fuel Tank Shield (Figure 1, item 2) from around the fuel tank, including the transfer case skid plate if equipped. (Transfer case skid plate not shown in Figure 1).
4. Using a transmission floor jack, support the middle section of the fuel tank (use suitable padding material between the fuel tank and jack).
5. Remove front fuel tank strap (Figure 2, item 5), in order to pivot the rear portion of the protector away from the fuel tank.
6. Use the peel off sticker provided or cut out template. Pull the front protector shield (Figure 2, item 7) downward to position the peel off sticker or tape paper template securely in place along edges "A" and "B" as shown in Figure 3.
7. While the front protector shield (Figure 2, item 7) is pulled away from the fuel tank, use a 9 mm (23/64 inches) drill bit and drill two holes as indicated by the template.
CAUTION:
Assure drill path is clear of the fuel tank.
8. Place auxiliary protector on inside of the Fuel Tank Front Protector (PN 15991571), and insert the two (2) push pin rivets through the holes drilled in step 7 (Figure 4).
NOTE: Pointed end of the push pin rivets must point away from the fuel tank (Figure 4 ).
9. While holding the auxiliary protector in place, engage the push pin rivets by pushing the head of the pin to the lock position.
NOTE: Push pin rivets are in the locked position when head of push pin is in hard contact with the mating surface and should not be able to pull apart.
10. Reposition the Front Fuel Tank Protector while inserting the clip (P/N 15598248) on the auxiliary protector (P/N 15030447) over the weld flange of the fuel tank as shown in Figure 4, Section AA.
11. Reinstall front fuel tank strap (P/N 15697655) with (P/N 15650963) and nut (P/N 11514597). Tighten nut (9.5 + 1.5 N.m, 6 lb. ft.). If equipped with ZM5 (Off Road Package), reinstall rear propshaft in proper orientation and tighten bolts (45 N.m, 33 lb. ft.).
12. Remove transmission jack from middle of fuel tank. Install fuel tank steel ZM5 shield and skid plate to vehicle, if equipped (Figure 1, item 2).
13. Lower vehicle from hoist and reconnect the negative battery cable.
14. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought into the dealership for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC 0P HOURS ------------------------ ----- -------- ----- ----- ------ ------ Install Fuel Tank Shield 1 --- ** MA-96 V9981 0.4 Extension - (Without ZM5)
Install Fuel Tank Shield 1 --- ** MA-96 V9982 0.7 Extension - (With ZM5)
* For Campaign Administrative Allowance, add 0. I hours to the "Labour Hours".
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for Fuel Tank Protector Kit needed to complete the repair.
Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.
November 1996
Dear General Motors Customer:
General Motors of Canada Limited has decided that certain 1995 and 1996 4-Door Chevrolet Blazers and GMC Jimmys may fail to conform to CMVSS 301; "Fuel System Integrity". In certain types of vehicle crashes, the propshaft may penetrate the fuel tank, resulting in a fuel leak. If an ignition source were present, a vehicle fire could result. Although we previously had conducted several tests of your model vehicle with no fuel leakage, a recent similar test resulted in a hairline fracture of the fuel tank with leakage greater than the amount permitted under CMVSS 301. Consequently, we have developed additional shielding for the fuel tank on your vehicle, which can be added without removing or disassembling the fuel system.
Your GM dealer will install this additional shield for the fuel tank.
This service will be provided for you at no charge.
Please contact your GM dealer as soon as possible to arrange a service date. If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.
This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Customer Support Department General Motors of Canada Limited
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
