GM Service Manual Online
For 1990-2009 cars only
Makes 🢒 GMC_Truck 🢒 1996 🢒 Sonoma Pickup - 4WD 🢒 Bulletins 🢒 CAMPAIGN: POWDER PRIMER OVERBAKE

CAMPAIGN: POWDER PRIMER OVERBAKE

FMVSS NON-COMPLIANCE CAMPAIGN

SUBJECT: 97001 - POWDER PRIMER OVERBAKE ------------------------------

MODELS: 1996 CHEVROLET AND GMC S/T PICKUPS (SHREVEPORT ONLY) ----------------------------------------------------

The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

General Motors has decided that certain 1996 S/T model pickup trucks fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 212, "Windshield Mounting". These vehicles exhibit a condition where the topcoat paint severely peels due to overbaking of the powder primer prior to the topcoat application. Since the windshield primer and adhesive adhere to the topcoat paint on the windshield opening flange, the windshield may not meet the requirements of FMVSS 212, in a vehicle crash.

To correct this condition, dealers are to offer owners of these vehicles a refund of the purchase price of the vehicle or an exchange for an equivalent vehicle.

VEHICLES INVOLVED

Involved are certain 1996 S/T Pickup model vehicles built at Shreveport Assembly Plant. The involved VINs are listed below.

DEALER DIVISION VIN CODE --------- ----------------- ------ Chevrolet 1GCCS1949T8180507 05-626 Chevrolet 1GCCS14XOT8180624 05-630 Chevrolet 1GCCS194XT8176515 06-050 Chevrolet 1GCCS1444T8184732 06-596 Chevrolet 1GCCS14X1T8180535 07-273 Chevrolet 1GCCS19X4T8184765 08-058 Chevrolet 1GCCS19XXT8184740 08-085 Chevrolet 1GCCS19X9T8176645 08-369 Chevrolet 1GCCS1949T8176523 08-386 Chevrolet 1GCCS19X1T8184741 08-440 Chevrolet 1GCCS14X2T8176493 08-803 Chevrolet 1GCDT14X7T8176491 09-244 Chevrolet 1GCCS19W7T8184797 09-356 Chevrolet 1GCDT19W4T8176500 10-020 Chevrolet 1GCCS19X7T8184744 10-248 Chevrolet 1GCCS19XXT8180588 11-110 Chevrolet 1GCCT19W2T8180539 14-145 Chevrolet 1GCCS19X6T8176540 15-149 Chevrolet 1GCCS14W5T8184742 15-154 Chevrolet 1GCCS19WXT8180551 16-088 Chevrolet 1GCCS14X8T8180533 17-197 Chevrolet 1GCCT19XXT8176506 19-150 Chevrolet 1GCCS19X8T8180508 19-284 Chevrolet 1GCCS14X7T8180541 19-466 Chevrolet 1GCCS144XT8176487 25-461 Chevrolet 1GCCS14X5T8176584 26-144 Chevrolet 1GCCS19X4T8184734 26-549 Chevrolet 1GCCS1941T8180503 26-550 Chevrolet 1GCDT19XOT8184800 28-043 Chevrolet 1GCCS19X5T8184824 28-085 Chevrolet 1GCCS19XOT8184830 28-171 Chevrolet 1GCCS1948T8176559 30-190 Chevrolet 1GCCS1948T8180529 36-295 Chevrolet 1GCDT19X7T8184728 36-875 Chevrolet 1GCCS1941T8176502 39-088 Chevrolet 1GCCS14XOT8176489 44-016 Chevrolet 1GCCS14X1T8176548 44-063 Chevrolet 1GCCS19X6T8184735 44-160 Chevrolet 1GCCS1449T8176495 44-453 Chevrolet 1GCCS14XXT8176497 44-453 Chevrolet 1GCCS14X6T8186069 44-544 Chevrolet 1GCCS1943T8180759 47-041

GMC 1GTCS19X6T8520125 26-119 GMC 1GTCS1942T8521648 40-007 GMC 1GTCS1943T8521643 44-224 GMC 1GTCS1946T8520115 44-671 GMC IGTCS1446T8522986 47-032 GMC 1GTCS1443T8522959 47-344 GMC 1GTCS19XOT8521707 53-032

NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or Service-Net (GMC only).

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

PARTS INFORMATION

No parts are required for this campaign.

CUSTOMER NOTIFICATION

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

DEALER CAMPAIGN RESPONSIBILITY

NOTE: THE FOLLOWING APPLIES TO BOTH OPTIONS, REPURCHASE OF VEHICLE AND REPLACEMENT OF VEHICLE.

- Owners who return their vehicle to General Motors' possession on or before February 28, 1997, will receive their replacement vehicle at no charge or a full refund of their purchase price.

- Owners who return their vehicle to General Motors' possession after February 28, 1997, will incur a depreciation allowance of $0.10 for each accrued mile on the vehicle.

1. Dealers should make sure that owners of involved vehicles are aware of is condition as soon as possible. Dealers should also provide owners with alternate transportation until a final, mutually agreeable disposition is agreed upon and completed. These arrangements should be made as soon as possible to minimize customer inconvenience.

2. Dealers are to contact their respective divisions' Customer Assistance Center contact person(s) (listed below) once the customer has decided on repurchase or replacement. Customers should be encouraged, if possible, to have their vehicle replaced as opposed to repurchased.

A) If the customer elects to have their vehicle repurchased, the dealer should send a copy of the sales contract indicating the purchase price, to the division contact person. Upon receipt of this information, a check will be immediately processed to the dealer.

B) If the customer elects to replace their vehicle, they must pick a substantially identical 1996 unit out of stock (or through dealer locator system). Once they have selected the vehicle, the dealer should send a copy of the old and new sales contract to the division contact person. Upon receipt of this information, a check will be immediately processed to the dealer.

Equipment installed by the customer should be removed in anticipation of being reinstalled in the replacement vehicle.

3. Dealers will be responsible for making any necessary payoffs to lien holders in order to obtain clear title. Titles should be sent by Federal Express to the contact person at the appropriate division: Chevrolet Customer Assistance Cntr. Pontiac-GMC Customer Assistance Cntr.

Chevrolet Customer Assistance Cntr. Pontiac-GMC Customer Assistance Cntr ATTN: Julie Simpson/Mark Murphy ATTN: Chris Jones 5505 Corporate Drive 1 Pontiac Plaza Troy, MI 48098 Pontiac, MI 48340-2952 Telephone: Julie -(810) 696-15978 Telephone: (810) 253-6916 Mark -(810) 696-1602 Fax: (810) 253-6906 Fax: (810) 696-1553

4. Once the dealer has taken possession of the involved vehicle, they are to call the appropriate contact person for instructions on shipping the vehicle. The vehicles involved in this campaign are not to be operated in any manner.

5. Dealers are to enter the PDI claim for the new vehicle in the normal manner. The sales and delivery information should be reported via DCS in the customary manner.

Dealers are to complete this campaign on all vehicles subject to this campaign regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made.

This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under 41 U.S.C. section 30112 of the Highway Safety Act as amended, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.

SERVICE PROCEDURE

Dealers should not perform any service on these vehicles (see 'Dealer Campaign Responsibility" section).

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label'. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label' is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

* REPAIR PART FAILED PARTS LABOR LABOR NET PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOURS ITEM -------------- ----- ------- ----- ----- ----- ----- ---- Replacement of --- --- --- MA-96 V0001 --- (A) Vehicle

Repurchase of --- --- --- MA-96 V0002 --- (B) Vehicle

Courtesy --- --- --- MA-96 T2240 --- (C) Transportation I

* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

(A) The amount identified in the "Net Item' column should represent the total of the Federal Express charge, plus $100.00 courtesy delivery allowance.

(B) The amount identified in the "Net Item" column should represent the total of the Federal Express charge.

(C) The amount identified in the "Net Item" column should represent the cost of courtesy transportation no longer than 2 weeks.

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

January, 1997

Dear Chevrolet/GMC Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason For This Recall: General Motors has decided that certain 1996 S/T model pickup trucks fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 212, "Windshield Mounting'. These vehicles exhibit a condition where the topcoat paint severely peels due to overbaking of the powder primer prior to the topcoat application. Since the windshield primer and adhesive adhere to the topcoat paint on the windshield opening flange, the windshield may not meet the requirements of FMVSS 212, in a vehicle crash.

What Will Be Done: Your GM dealer will replace your 1996 S/T truck with a comparably equipped 1996 S/T truck, or refund your purchase price, if the vehicle is returned to General Motors' possession by February 28, 1997. After February 28, 1997, the vehicle will be repurchased or replaced less a reasonable depreciation allowance of $0.10 for each accrued mile on the vehicle.

What You Should Do? Please contact your GM dealer immediately to arrange a date to discuss your decision with your dealer. Instructions regarding this matter have been sent to your dealer.

Replacement or repurchase of your vehicle is dependent upon your prompt response to this notice. Prompt response will increase the likelihood that a suitable replacement vehicle will be found in a timely manner.

Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the listed number below:

Deaf, Hearing Impaired Division Number or Speech Impaired* --------- -------------- ----------------------- Chevrolet 1-800-222-1020 1-800-833-2439 GMC 1-800-462-8782 1-800-462-8583

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).

Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

Courtesy Transportation: Your dealer will provide you courtesy transportation until you take delivery on a mutually agreed upon replacement vehicle, or until you receive reimbursement.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Chevrolet Motor/Pontiac-GMC Division GENERAL MOTORS CORPORATION

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.