Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to GM. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE:  Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealer facility or the general manager.

STEP TWO:  If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help contact the GM Medium Duty Truck Assistance Center by calling 1-800-862-4389. In Canada, contact GM of Canada Central Office by calling 1-800-263-3777: English or 1-800-263-7854: French.

We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative:

When contacting GM Medium Duty Truck, please remember that your concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the BBB Auto Line Program to enforce any additional rights you may have.

The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804

Telephone: 1-800-955-5100

www.dr.bbb.org/goauto

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program.

State Warranty Enforcement Laws

Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. Your written notification should be sent to the GM Medium Duty Truck Customer Assistance Center.

Assistance For Text Telephone (TTY) Users

To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), GM Medium Duty Truck has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center.

The TTY for the GM Medium Duty Truck Customer Assistance Center is:

1-800-462-8583 (GMC) in the U.S.

1-800-833-2438 (Chevrolet) in the U.S.

1-800-263-3830 in Canada

The TTY for GM Medium Duty Truck Roadside Assistance Center is:

1-888-889-2438 in the United States

GM Medium Duty Truck Roadside Assistance

GM Medium Duty Truck is proud to offer the response, security, and convenience of our 24-hour Roadside Assistance Program.Consult your dealer or refer to the owner manual for details. The GM Medium Duty Truck Roadside Assistance Center can be reached by calling 1-800-862-4389.

Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

Warranty Information for California Only

California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle's applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.22(b) creates a presumption that GM has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle's odometer, whichever occurs first, one or more of the following occurs:

NOTICE TO GM AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:

General Motors Corporation
P.O. Box 33170
Detroit, MI 48232-5170

Fax Number: 1-866-962-2868

When you make an inquiry, you will need to give the year, model and mileage of your vehicle and your Vehicle Identification Number (VIN).

Special Coverage Adjustment Programs Beyond the Warranty Period

GM is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when GM will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your dealer or call the Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle.

When you make an inquiry, you will need to give the year, model and mileage of your vehicle and your Vehicle Identification Number (VIN).

Customer Assistance Offices

GM encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail GM Medium Duty Truck, refer to the address below.

United States

GM Medium Duty Truck
Customer Assistance Center
P.O. Box 44947
Detroit, MI 48244
www.Chevrolet.com or www.GMC.com

1-800-862-4389

1-800-462-8583 (GMC) (For Text Telephone devices (TTYs))

1-800-833-2438 (Chevrolet) (For Text Telephone devices (TTYs))

Roadside Assistance: 1-800-862-4389

From Puerto Rico:

1-800-496-9992 (English)

1-800-496-9993 (Spanish)

From U.S. Virgin Islands:

1-800-496-9994

Canada

Customer Assistance Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

1-800-263-3777 (English)

1-800-263-7854 (French)

1-800-263-3830 (For Text Telephone devices (TTYs))

Roadside Assistance: 1-800-268-6800

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. , 11910, Mexico, D.F.

01-800-508-0000

Long Distance: 011-52-53 29 0 800

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealership and to General Motors. Normally, any questions or concerns with the sales transaction or the operation of your vehicle will be resolved by your dealership's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE -- Discuss your concern with a member of dealer management. Normally, concerns can be resolved at that level. If the concern has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager.

STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help contact the Customer Communication Centre in Oshawa by calling 1-800-263-3777. (English) 1-800-263-7854 (French) 7:30 a.m. to 11:30 p.m. Eastern Standard Time. (In the U.S. contact the listed GM Truck Division Customer Assistance Office.)

For prompt assistance, please have the following information available to give to the Customer Communication Advisor:

General Motors encourages customers to call their toll-free number for assistance. However, if a customer wishes to write to General Motors, the letter should be addressed to General Motors Customer Communication Centre in Oshawa. Refer to "Customer Assistance Offices" for the address or refer to "Owner Assistance Request Form" a convenient form for your use.

When contacting General Motors, please remember your concern will likely be resolved in the dealership, using the dealer's facilities, equipment and personnel. This is why we suggest you follow Step One first if you have a concern.

Customer Assistance For Text Telephone (TTY) Users

To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), General Motors of Canada Limited has TTY equipment available at its Customer Assistance Center in Oshawa, Ontario.

Any TTY user can communicate with GM by dialing this toll-free number: 1-800-263-3830.

Roadside Assistance Program

Roadside Assistance is not part of or included in the coverage provided by the General Motors of Canada Limited Warranty. General Motors of Canada Limited reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

GM Roadside Assistance provides stranded owners with towing service for disabled vehicles. This service combines the efforts of trained telephone representatives with a network of GM Medium Duty Truck's dealer services. Call GM Roadside Assistance at 1-800-268-6800 to reach a qualified representative who can assist you to arrange a tow.

We also provide dealer information at no charge, such as the location of the nearest authorized GM Medium Duty truck dealer and their hours of operation. Other recommended services can be arranged at a charge to the customer for situations such as retrieving locked in keys, changing a tire, or delivering fuel. Roadside Assistance is available 24 hours a day, 7 days a week, 365 days a year. Should you have any questions about Roadside Assistance, call the GM Roadside Assistance Centre or contact your dealer.

Reservation of Rights

Courtesy Transportation and Roadside Assistance are not part of the GM New Vehicle Limited warranty. GM of Canada, Ltd. reserves the right to make any changes, or discontinue these programs, at any time without notification.

Special Policy Adjustment Programs Beyond the Warranty Period

General Motors of Canada Limited is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when General Motors Of Canada Limited will establish a Special Policy Adjustment program to pay all or part of the cost of certain repairs beyond the terms of the warranty. Check with your General Motors Medium Duty Truck dealer or call GM's Customer Communication Centre Toll Free "800" number to determine whether any Special Policy Adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model and odometer reading of your vehicle and your Vehicle Identification Number (VIN).

Customer Assistance Offices

When calling for assistance, ask for the Customer Assistance Advisor.

CANADA

Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

1-800-263-3777 (English)

1-800-263-7854 (French)

*1-800-263-3830

UNITED STATES

GM Truck Customer Assistance Center
P.O. Box 33172
Detroit, Michigan 48232-5172

1-800-462-8782

*1-800-462-8583

*For use with Text Telephone devices (TTYs)

From:

Puerto Rico:

1-800-496-9992 (English)

1-800-496-9993 (Spanish)

U.S. Virgin Islands:

1-800-496-9994

Fax Number:

313-381-0022

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P., 11910 Mexico, D.F.

01-800-508-0000

Long Distance: 011-52-53 29 0 800

Owner Assistance Request Form

If you have discussed a concern with your dealership management and have not been able to resolve it, let us know. Here is a convenient form you may wish to use to contact the:

Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Name:
Address:	Apt. No.
City:	Province:
Postal Code:
Vehicle Identification Number (17 Digits):
Dealer's Name:
City:	Date Purchased:
Present Odometer Reading:
Signature:
Date: