We are committed to assure your satisfaction with your new GM Medium Duty Truck.

Your GM Medium Duty Truck dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

Considering the investment you have made in your new GM Medium Duty Truck, we know you will want to operate and maintain it properly. We urge you, therefore, to follow the instructions in your owner's manual.

If you have questions on how to keep your vehicle in good working condition, see your GM dealer, the place many GM owners choose to have their maintenance work done. Your dealer can be relied upon to use the proper parts and repair practices.

Retain receipts covering performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.

Receipts should be retained in the glove box literature portfolio. Also, a "Maintenance Record" form is provided in the maintenance schedule section of the owner's manual for your convenience in recording services performed.

Your GM dealer is best equipped to provide all your service needs. Should you ever encounter a problem during or after the limited warranty period that is not resolved, talk to a member of dealer management. Under certain circumstances, General Motors and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case by case basis. If your problem has not been resolved to your satisfaction, follow the "Customer Satisfaction Procedure" as outlined under Owner Assistance .

We thank you for choosing a GM Medium Duty Truck.

See the "Customer Satisfaction Procedure" under Owner Assistance for information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.