No Crank / No Start And Various IPC Indicators Illuminated - keywords aftermarket code communication DTC instrument lamp light message monitoring navigation no panel park PRNDL radio range service
| Subject: | No Crank/No Start and Various IPC Indicators Illuminated |
| Models: | 2007 Cadillac Escalade, ESV, EXT |
| 2007 Chevrolet Avalanche, Silverado, Suburban, Tahoe |
| 2007 GMC Sierra, Yukon, Yukon Denali, Yukon XL, Yukon Denali XL |
| Equipped with navigation radio (RPO U3U, U3R, Or UVB) |
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:
Some customers may comment of one or more of the following concerns:
| • | Vehicle will not crank. |
| • | Vehicle cranks but will not start. |
| • | Vehicle stability enhancement system warning lights and messages. |
| • | POND gear indicator position errors. |
| • | Tire Pressure Monitor (TOM) system warning lights. |
Technicians may find various Local Area Network (LAN) communication Diagnostic Trouble Codes (DTC) and no low speed LAN communications with the Tach®.
These conditions may be caused by the installation of an aftermarket navigation radio module.
Recommendation/Instructions:
It has been brought to our attention that some customers may be installing and using certain aftermarket products that are used in conjunction with the factory navigation radio systems.
The product allows the user to display the video output of the DVD player on the navigation screen. Normally the DVD output is only available on the navigation display when the vehicle is placed in PARK. The product allows an aftermarket camera or second backup camera and enables navigation functions that are only available in PARK.
Dealers have found that these products can cause unusual problems that are difficult to diagnose. These products may be difficult to identify because they are installed behind the navigation unit and are not visible unless the navigation unit is removed.
If you suspect that the customer has installed aftermarket products of this nature and you suspect that the product may be the cause of the concern, you should ask the customer if any vehicle modifications have been made.
Additionally, if the customer's information is not available, you may want to test the navigation and DVD system to see if normally blocked functions are available with the vehicle in DRIVE. Removal of the navigation screen will also allow you to verify if one of these products has been installed.
Notice: Warranty coverage does not extend to problems created by aftermarket devices. Damage to normally covered systems caused by aftermarket products is the responsibility of the customer or the aftermarket installer.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.
