For vehicles purchased in the U.S. call, 1-800-GMC-8782
(1-800-462-8782); (Text telephone (TTY): 1-888-889-2438)
.
For vehicles purchased in Canada, call 1-800-268-6800
.
Service is available 24 hours a day, 365 days a year.
As the owner of a new GMC vehicle, you are automatically enrolled in the GMC
Roadside Assistance program.
Who is Covered?
Roadside Assistance coverage is for the vehicle operator, regardless of ownership.
In Canada, a person driving the vehicle without the consent of the owner is not eligible
for coverage.
Services Provided
The following services are provided in the U.S. and Canada up to 5 years/100,000 miles (160 000
km), whichever occurs first, and, in Canada only, up to a maximum coverage of $100.
| • | Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest service station (approximately $5 in Canada). In
Canada, service to provide diesel may be restricted. For safety reasons, propane and
other alternative fuels will not be provided through this service. |
| • | Lock-out Service: Lock-out service will be
covered at no charge if you are unable to gain entry into your vehicle. A remote unlock
may be available if you have an active OnStar® subscription. To ensure security,
the driver must present personal identification before lock-out service is provided.
In Canada, the vehicle registration is also required. |
| • | Emergency Tow From a Public Roadway or Highway: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling
crash. Winch-out assistance is provided when the vehicle is mired in sand, mud, or
snow. |
| • | Flat Tire Change: Installation of a spare
tire in good condition, when equipped and properly inflated, is covered at no charge.
The customer is responsible for the repair or replacement of the tire if not covered
by a warrantable failure. |
| • | Jump Start: A battery jump start is covered
at no charge if the vehicle does not start. |
| • | Trip Routing Service: Upon request, Roadside
Assistance will send you detailed, computer personalized maps, highlighting your choice
of either the most direct route or the most scenic route to your destination, anywhere
in North America, along with helpful travel information pertaining to your trip. |
| | Please allow three weeks before your planned departure date. In Canada,
trip routing requests will be limited to six per calendar year. |
| • | Trip Interruption Benefits and Assistance: In the event of a warranty related vehicle disablement, while en route and over 150 miles
(250 kilometres) from original point of departure, you may qualify for trip
interruption expense assistance. This assistance covers reasonable reimbursement of
up to a maximum of $500. In Canada, maximums include: (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night) and (C) alternate ground
transportation (maximum of $40/day). This benefit is to assist you with some of the
unplanned expense you may incur while waiting for your vehicle to be repaired. |
| | Original detailed receipts, and a copy of the repair order are required. In
Canada, pre-authorization is also required. |
| | Once authorization has been given, your advisor will help you make any necessary
arrangements and explain how to claim for trip interruption expense assistance. |
| • | Alternative Service (Canada only): There may
be times, when Roadside Assistance cannot provide timely assistance. Your advisor
may authorize you to secure local emergency road service, and you will be reimbursed
up to $100 (Canadian) upon submission of the original receipt to Roadside Assistance. |
In many instances, mechanical failures may be covered. However, when other services
are utilized, our Roadside Assistance Representatives will explain any payment obligations
you might incur.
GMC and General Motors of Canada Limited reserve the right to limit services
or reimbursement to an owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
Calling For Assistance
For prompt and efficient assistance when calling, please provide the following
to the Roadside Assistance Representative:
| • | Your name, home address, and home telephone number |
| • | Telephone number of your location |
| • | Location of the vehicle. |
| • | Model, year, color, and license plate number of the vehicle |
| • | Odometer reading, Vehicle Identification Number (VIN), and delivery date
of the vehicle |
| • | Description of the problem |
Towing and Road Service Exclusions
Specifically excluded from Roadside Assistance coverage are towing or services
for vehicles operated on a non-public roadway or highway, fines, impound towing caused
by a violation of local, Municipal, State, Provincial, or Federal law, and mounting,
dismounting or changing of snow tires, chains, or other traction devices.
Roadside Assistance is not part of or included in the coverage provided by the
New Vehicle Limited Warranty. GMC and General Motors of Canada Limited reserve the
right to make any changes or discontinue the Roadside Assistance program at any time
without notification.
