Updated Warranty and Goodwill Exchange Program for Electronic Products
| Subject: | Updated Warranty and Goodwill Exchange Program for Electronic Products |
| Models: | 2009 and Prior GM Passenger Cars and Trucks (including Saturn) |
| 2009 and Prior HUMMER H2, H3 Models |
| 2009 and Prior Saab 9-7X |
This bulletin revises and replaces U.S. GM Parts Bulletin GMP08-043.
The following electronic products are serviced by this program:
| • | Radios |
| • | CD Players |
| • | DVD Players |
| • | Night Vision Cameras |
| • | Heads-Up Displays |
| • | Infotainment Systems |
| • | OnStar®* |
| • | XM Radios |
| • | Navigation Systems |
| • | Instrument and Display Units |
*Certain generation of OnStar VCIMs on a parts restriction program. Refer to Service Bulletin # 03-08-46-004.
The following steps should be taken by a Dealer when one of the above electronic parts requires replacement under warranty or a goodwill policy.
- Determine the correct part number of the defective unit. This can be done by using the Tech2® Scan Tool or removing the unit for inspection.
- The dealer should then contact an authorized Electronic Service Center (ESC) (ESC locations provided below) for a pre-exchange warranty unit.
- If the warranty exchange is a Navigation radio, U.S. dealers should contact the Product Quality Center (PQC) for authorization to obtain a replacement Nav radio. The PQC will provide a case number to the dealer. The dealer will contact an authorized ESC with the PQC case number to place the order. Refer to Service Bulletin # 08-08-44-010B. Canadian dealers should contact an ESC.
- If the Navigation disc is damaged, or cannot be removed, the dealer must also call the Navigation Disc Center for a replacement disc. Refer to Service Bulletin # 05-08-44-024A. Both radios and discs can be shipped overnight to the dealer upon request. The Navigation Disc Center can be reached at 1-877-NAV-DISC (1-877-628-3472).
Note: The ESC will not accept any warranty Navigation radio orders without a valid PQC case number.
After installation of the replacement unit, the defective core must be returned to the appropriate ESC within 30 days of the original shipment date, using the enclosed prepaid shipping label. Failure to do so will result in a charge by GMSPO to your dealer open account at the Dealer List Price. These charges are non-refundable.
Note: A copy of the Repair Order is required to be included in all core returns.
Electronic Service Center Locations - U.S. |
|---|
AER Technologies 650 Columbia Street Brea, CA 92821 Phone: (714) 871-7367 or (800) 321-6970 Fax: (714) 446-6105 |
AJR International, Inc 300 Regency Dr. Glendale Heights, IL 60139 Phone: (630) 832-0222 or (800) 232-3965 Fax: (630) 832-0333 |
Instrument Sales & Service 6915 South 234th St. Kent, WA 98032 Phone: (253) 796-5400 or (800) 666-5469 Fax: (253) 893-0314 |
Model Electronics** 615 East Crescent Ave. Ramsey, NJ 07446 Phone: (201) 961-6200 or (800) 433-9657 Fax: (201) 961-6282 |
SPECMO, Enterprises 1200 E. Avis Madison Heights, MI 48071 Phone: (248) 307-2570 or (800) 545-7910 Fax: (248) 307-2571 |
Techni-Car, Inc. 450 Commerce Blvd. Oldsmar, FL 34677 Phone: (813) 855-0022 or (800) 886-0022 Fax: (813) 855-2101 |
Autocraft Electronics* 1612 Hutton Dr. Suite 120 Carrolton, TX 75006 Phone: (972) 466-6200 or (800) 336-3998 Fax: (972) 466-6340 |
*Autocraft Electronics handles the GM OnStar® program exclusively.
**Model Electronics handles the Night Vision program exclusively.
Electronic Service Centre Locations - Canada |
|---|
York Electronics Ltd. #5, 1430 - 28th St. N.E. Calgary, AB T2A 7W6 Phone: (403) 291-5141 or (800) 361-2894 Fax: (403) 291-5483 or (800) 361-5396 |
Technicentre Plus 6825 Place Pascal Gagnon Montreal, QC H1P 2V8 Phone: (514) 327-1122 or (800) 361-4124 Fax: (514) 327-3694 |
Masscomp Electronics Ltd. 40 East Pearce St. Richmond Hill, ON L4B 1B7 Phone: (905) 764-9533 or (800) 463-0762 Fax: (905) 764-7476 |
