Subject: | Portable Overhead DVD Player Will Not Release From the Docking Station |
Models: | 2007-2008 Cadillac Escalade, ESV, EXT |
| 2007-2008 Chevrolet Avalanche, Suburban, Tahoe |
| 2007-2008 GMC Yukon, Yukon Denali, Yukon XL, Yukon Denali XL, Acadia |
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:
The GM Accessories Portable Overhead DVD Player may not release from the docking station if the vehicles battery is low and the DVD Player's battery is discharged.
Recommendation/Instructions:
Ensure the vehicle's battery is charged and the ignition switch is in the run position. The DVD player battery will only charge from the vehicle's electrical system with the key in the run position. Charging the DVD player battery may take up to 3 minutes
before sufficient charge is reached to allow the DVD player to be disconnected from the docking station. Once sufficient battery charge is reached, the portable DVD player should eject from the docking station. Do not manually force the DVD player from it's
docking station.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.