| Subject: | Information on Avoiding Broken/Damaged Wireless Headphones During Pre-Delivery Inspection (PDI) |
| Models: | 2007 Cadillac Escalade, Escalade ESV |
| 2007 Chevrolet Suburban, Tahoe |
| with Rear Seat Entertainment Package (RPO U42) |
Vehicles equipped with the rear seat entertainment package are supplied with wireless headphones.
It has been found that during the pre-delivery inspection (PDI) process of these vehicles, the headphones are accidentally being damaged or broken (i.e. broken headband, broken earpiece). In some instances, the headphones are being placed into or draped
over the front seat map pocket during inspection, and when the 2nd row seat is being folded down, the seat/headrest is crashing into the headphones and breaking/damaging them.
The headphones should be placed in the center console during PDI to avoid the possibility of breaking them.
