CAMPAIGN: INCORRECT CERTIFICATION LABEL
CAMPAIGN 3N17
JULY 1993
1992 ASUNA
SUBJECT: INCORRECT CERTIFICATION LABEL (CANADA ONLY)
MODELS: 1992 ASUNA SUNRUNNER WITH AUTOMATIC TRANSMISSION AND NO POWER PACKAGE OPTION (CANADA ONLY)
TO: ALL GENERAL MOTORS DEALERS:
GENERAL MOTORS OF CANADA LIMITED HAS DETERMINED THAT CERTAIN 1992 ASUNA SUNRUNNER MODEL VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS AND NO POWER PACKAGE OPTION WERE ASSEMBLED WITH CERTIFICATION LABELS WHICH DISPLAY 2-WHEEL DRIVE WEIGHT INFORMATION INSTEAD OF THE REQUIRED 4-WHEEL DRIVE INFORMATION. AS A RESULT THE VEHICLE'S GROSS AXLE WEIGHTS WERE UNDERSTATED AND THE PAYLOAD WEIGHT WAS OVERSTATED.
TO CORRECT THIS CONDITION, A NEW CERTIFICATION LABEL IS TO BE AFFIXED TO EACH VEHICLE.
VEHICLES INVOLVED:
INVOLVED ARE ONE HUNDRED AND THREE (103) 1992 ASUNA SUNRUNNER MODEL VEHICLES BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:
NOTE: PLEASE CHECK DCS SCREEN 45 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.
YEAR MODEL PLANT PLANT CODE FROM THROUGH 1992 SUNRUNNER INGERSOL(J) "6" 000001 935713
ALL AFFECTED VEHICLES HAVE BEEN IDENTIFIED BY THE VIN LISTING PROVIDED TO INVOLVED DEALERS WITH THIS BULLETIN. ANY DEALER NOT RECEIVING A LISTING WAS NOT SHIPPED ANY OF THE AFFECTED VEHICLES.
DEALER CAMPAIGN RESPONSIBILITY:
ALL UNSOLD NEW VEHICLES IN DEALER'S POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE OWNERS TAKE POSSESSION OF THESE VEHICLES.
DEALERS ARE TO PERFORM THIS CAMPAIGN ON ALL INVOLVED VEHICLES AT NO CHARGE TO OWNERS, REGARDLESS OF KILOMETRES TRAVELED, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.
OWNERS OF VEHICLES RECENTLY SOLD FROM YOUR NEW VEHICLE INVENTORY WITH NO OWNER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER, AND ARRANGEMENTS MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH OWNERS A COPY OF THE OWNER LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE OWNER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.
IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.
CAMPAIGN PROCEDURE:
REFER TO SECTION 4 OF THE SERVICE POLICIES AND PROCEDURES MANUAL FOR THE DETAILED PROCEDURE ON HANDLING PRODUCT CAMPAIGNS. DEALERS ARE REQUESTED TO COMPLETE THE CAMPAIGN ON ALL TRANSFERS AS SOON AS POSSIBLE.
OWNER NOTIFICATION:
ALL OWNERS OF RECORD AT THE TIME OF CAMPAIGN RELEASE ARE SHOWN ON THE ATTACHED COMPUTER LISTING AND HAVE BEEN NOTIFIED BY FIRST CLASS MAIL FROM GENERAL MOTORS (SEE COPY OF OWNER LETTER INCLUDED WITH THIS BULLETIN). THE LISTINGS PROVIDED ARE FOR CAMPAIGN ACTIVITY ONLY AND SHOULD NOT BE USED FOR ANY OTHER PURPOSE.
PARTS INFORMATION:
A NEW CERTIFICATION LABEL, FOR EACH VEHICLE INVOLVED, WILL BE MAILED TO INVOLVED DEALERS ON A NO-CHARGE BASIS.
PARTS AND LABOUR CLAIM INFORMATION:
CREDIT FOR THE CAMPAIGN WORK PERFORMED WILL BE PAID UPON RECEIPT OF A PROPERLY COMPLETED CAMPAIGN CLAIM CARD OR DCS TRANSMISSION IN ACCORDANCE WITH THE FOLLOWING:
REPAIR CODE DESCRIPTION TIME ALLOWANCE
2A INSTALL NEW CERTIFICATION LABEL .3
TIME ALLOWANCE INCLUDES 0.1 HOUR FOR DEALER ADMINISTRATIVE DETAIL ASSOCIATED WITH THIS CAMPAIGN. PARTS CREDIT WILL BE BASED ON DEALER NET PLUS 30% TO COVER PARTS HANDLING.
SERVICE PROCEDURE:
1. OPEN DRIVER'S DOOR AND LOCATE CERTIFICATION LABEL ON DOOR JAMB.
2. VERIFY THAT THE VEHICLE IDENTIFICATION NUMBER (VIN) ON THE NEW CERTIFICATION LABEL IS THE SAME AS ON EXISTING LABEL.
IF THE VIN ON THE NEW CERTIFICATION LABEL IS DIFFERENT FROM THE EXISTING LABEL, CONTACT YOUR DISTRICT SERVICE MANAGER TO ARRANGE TO RECEIVE THE CORRECT LABEL.
3. CLEAN SURFACE OF OLD LABEL WITH SOAPY WATER AND WIPE DRY.
4. REMOVE PROTECTIVE BACKING FROM NEW LABEL AND CAREFULLY APPLY TO VEHICLE OVER OLD LABEL.
NOTICE: DO NOT ATTEMPT TO REMOVE OR LOOSEN THE NEW LABEL ONCE IT HAS BEEN APPLIED AS THIS WILL DAMAGE THE LABEL AND MAKE IT ILLEGIBLE.
5. INSTALL CAMPAIGN IDENTIFICATION LABEL.
INSTALLATION OF CAMPAIGN IDENTIFICATION LABEL
CLEAN SURFACE OF RADIATOR UPPER MOUNTING PANEL AND APPLY A CAMPAIGN IDENTIFICATION LABEL. MAKE SURE THE CORRECT CAMPAIGN NUMBER IS INSERTED ON THE LABEL. THIS WILL INDICATE THAT THE CAMPAIGN HAS BEEN COMPLETED.
INSERT CAMPAIGN NUMBER
INSERT DEALER CODE
GENERAL MOTORS OF CANADA BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER." THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR GENERAL MOTORS DEALER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.
CUSTOMER SUPPORT DEPARTMENT GENERAL MOTORS OF CANADA LIMITED
