Customer Satisfaction 99089 - Owner Manual Instructions - Towing From the Rear

General Motors has decided that the owner manuals in all 1997, 1998, and 1999 Chevrolet Tracker model vehicles contain incomplete instructions for towing the vehicle from the rear. The instructions do not advise owners to secure the steering wheel with a steering wheel clamping device designed for towing. If a steering wheel clamping device is not used, the towed vehicle may not track properly behind the towing vehicle.

To correct this condition, a correct owner manual insert needs to be placed in the owner manual. Since the insert can easily be installed, and to reduce customer inconvenience, the insert will be sent directly to owners of record. Dealers are responsible for installing the insert in the owner's manual for any unsold units.

Involved are all 1997, 1998, and 1999 Chevrolet Tracker model vehicles built within the following VIN breakpoints:

Important: VISS (Vehicle Information Service System) will not contain the vehicles involved in this campaign.

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

Each dealer has been sent five (5) copies of each owner manual insert with this bulletin for installation in any unsold vehicles. If additional inserts are required, dealers should make photocopies of the required insert. If necessary, additional inserts can be obtained from Dealer Support Materials by calling 1-888-414-6322 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Request the insert for campaign 99089. Be sure to specify the insert you require (1997-98 or 1999) when ordering additional inserts.

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin). Since the owner manual insert can easily be installed, and to reduce customer inconvenience, the insert will be sent directly to owners of record.

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin and the appropriate owner manual insert. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

1. For all unsold vehicles, place the insert in the owner's manual between the front cover and the first page of the manual.
2. Install the GM Campaign Identification Label.

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from Dealer Support Materials by calling 1-888-414-6322 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

Submit a Product Campaign Claim with the information indicated below:

Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.

Dear Chevrolet Tracker Customer:

We want your experience owning your Tracker to be better than any other you have had...which is why we are writing.

We have learned that the owner's manual instructions for towing your Tracker from the rear are not complete. The instructions do not advise you to secure the steering wheel with a steering wheel clamping device designed for towing. If a steering wheel clamping device is not used, your vehicle may not track properly behind the vehicle.

We have created an updated owner manual insert that you can place in your owner's manual. To reduce your inconvenience, we have included the insert with this letter.

We recommend that you place this insert between the front cover and the first page of your owner's manual.

Please fill out the attached customer reply card and return in to us in the postage-paid envelope. If you no longer own this vehicle, please check the appropriate box and provide new owner information, if you have it. If you still own this vehicle, please check the "Campaign Completed On" box and enter the date.

If you have any questions or need any assistance, just contact your Chevrolet dealer or the Chevrolet Customer Assistance Center at 1-800-222-1020. Deaf, hearing impaired or speech impaired, please call 1-800-833-2438 (utilizes Telecommunication Devices for the Deaf/Text Telephones TDD/TYY).

We sincerely regret any inconvenience this causes you. Also, we want you to know that we will continue to do everything we can to ensure that you are completely satisfied with your Tracker and with Chevrolet.

Chevrolet Motor Division

General Motors Corporation

Enclosure