For 1990-2009 cars only
CD Error Message After Installing a Navigation DIsc, After a Key Cycle or Concern May be Intermittent (Update Navigation Radio Software)
| Subject: | CD Error Message After Installing a Navigation Disc, After a Key Cycle or Concern May Be Intermittent (Update Navigation Radio Software) |
| Models: | 2005-2007 Buick Rainier |
| 2006-2007 Buick Rendezvous, Terraza |
| 2005-2006 Cadillac Escalade Models |
| 2005-2006 Chevrolet Avalanche, Suburban, Tahoe |
| 2005-2007 Chevrolet TrailBlazer Models |
| 2006-2007 Chevrolet Uplander |
| 2005-2006 GMC Yukon Models |
| 2005-2007 GMC Envoy Models |
| 2005-2006 HUMMER H2, H2 SUT |
| 2006-2007 HUMMER H3 |
| 2006-2007 Saab 9-7X |
| with Navigation Radio (RPOs UM8, U3U or UA4) |
| Attention: | This condition may occur after an exchange radio from an Electronic Service Center has been installed in the vehicle and the customer subsequently tries to use the Navigation Radio. |
Condition
Some customers may comment that the radio display will read "CD Error" when trying to install the Navigation Disc. The concern may happen every time the Navigation Disc is installed, after an ignition cycle, or it may be intermittent.
Correction
Recommendations/Instructions
| • | Inspect the surface of the Navigation Disc and make sure that the disc is free of scratches, dirt and fingerprints. |
| • | If you are not sure of the condition of the Navigation Disc, try a disc from a known good vehicle. |
| • | Also make sure the customer is using the correct part number Navigation Disc. |
Do This
| • | If the radio still displays a "CD Error" message, new Navigation Radio software may be required. It is recommended that the customer order a new 2008 Navigation Disc through the GM Navigation Disc Center. This 2008 Navigation disc contains updated navigation information as well as software to correct this displayed CD error message. |
| • | Loading the new 2008 Navigation Disc, which includes the software update, into the Radio and performing the software update will take approximately 10 minutes. The radio will display on screen instructions. |
| • | If the customer requests assistance in loading the new Navigation Disc into the Radio and performing the software update, offer to perform the task on their behalf. |
| • | If the customer refuses to order a new 2008 Navigation Disc for their usage, contact your District Service Manager (DVM) for direction on a dealership owned 2008 Navigation Disc. |
Don't Do This
Don't exchange the Navigation Radio with another Radio.
Detailed Navigation Disc Installation Procedure
- Start the vehicle and leave it running throughout the process.
- Turn on the Navigation Radio.
- Check to see if the original Navigation Disc boots up, if not repeat steps 1 and 2.
- Once the Navigation Radio boots up, eject the disc.
- Install the new 2008 edition Navigation Disc, an "Update in Progress" screen should appear.
- Allow up to 10 minutes to load the new software.
- After the software installation is complete, the screen should go to the map function, wait until it changes to your specific area.
- Key off the vehicle, open and close the driver's door and then wait 30 seconds.
- Restart the vehicle and turn on the Radio and go to the navigation feature. The screen should go to the map function.
- If the Navigation Disc used to perform the software update is not the customer's disc, eject the disc and install the customer's Navigation Disc.
- Return to the navigation feature to ensure that the map display is still working when using the customer's Navigation Disc.
GM Navigation Disc Center Contact Information
| • | Via the web through gmnavdisc.com |
| • | Via the telephone at 1-877-NAV-DISC (1-877-628-3472) |
| • | The GM Navigation Disc Center is also the center of expertise for navigation system questions. |
| • | Refer to service bulletin 06-08-44-012B for more information. |
Parts Information
Part Number | Description | Qty |
|---|---|---|
25847541 | Disc, Navigation Data | 1 |
Warranty Information (excluding Saab U.S. Models)
For vehicles repaired under warranty, use:
Labor Operation | Description | Labor Time |
|---|---|---|
R9738* | Update Navigation Radio Software | 0.3 hr |
*This labor operation number is for bulletin use only. This number will not be published in the Labor Time Guide. | ||
Warranty Information (Saab U.S. Models)
For vehicles repaired under warranty, use:
Labor Operation | Description | Failed Object | Fault/Reason | Location Code | Warranty Type | Repair/Action Code | Labor Time |
|---|---|---|---|---|---|---|---|
3691004 | Update Navigation Radio Software | 36910 | 67 | 0 | 01 | 05 | 0.3 hr |
