For vehicles purchased in the U.S., call 1-866-HUMMER6
(486-6376); (Text Telephone (TTY): 1-888-889-2438)
.
For vehicles purchased in Canada, call 1-800-268-6800
.
Service is available 24 hours a day, 365 days a year.
Who is Covered?
As the owner of a new HUMMER vehicle, you are automatically enrolled in the
HUMMER Roadside Assistance program.
Roadside Assistance coverage is for the vehicle operator, regardless of ownership.
In Canada, a person driving the vehicle without the consent of the owner is not eligible
for coverage.
Services Provided
The following services are provided in the U.S. and Canada up to 5 years/100,000 miles (160 000
km), whichever occurs first, and, in Canada only, up to a maximum coverage of $100.
These services are provided at a nominal charge if the vehicle is no longer in the
Powertrain warranty.
| • | Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest service station (approximately $5 in Canada). For
safety reasons, propane and other alternate fuels will not be provided through this
service. |
| • | Lock-out Service: Lock-out service
will be covered at no charge if you are unable to gain entry into your vehicle. A
remote unlock may be available if you have an active OnStar® subscription. To
ensure security, the driver must present personal identification before lock-out service
is provided. In Canada, the vehicle registration is also required. |
| • | Emergency Tow from a Public Roadway or Highway: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling
crash. |
| • | Flat Tire Change: Installation of a spare
tire in good condition, when equipped and properly inflated, will be covered at no
charge. The customer is responsible for the repair or replacement of the tire if not
covered by a warrantable failure. |
| • | Jump Start: A battery jump start is covered
at no charge if the vehicle does not start. |
| • | Trip Routing Service: Upon request, Roadside
Assistance will send you detailed, computer personalized maps, highlighting your choice
of either the most direct route or the most scenic route to your destination, anywhere
in North America, along with helpful travel information pertaining to your trip. |
| | Please allow three weeks before your planned departure date. In Canada,
trip routing requests will be limited to six per calendar year. |
| • | Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be
reimbursed during the 5 years/100,000 miles (160 000 km) warranty
period. Items covered are hotel, meals, and rental car. |
HUMMER and General Motors of Canada Limited reserve the right to limit services
or reimbursement to an owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
HUMMER Technician Roadside Service (U.S. only)
HUMMER's exceptional Roadside Service is more than an auto club or towing service.
It provides every HUMMER owner in the United States with the advantage of contacting
a HUMMER advisor and, where available, a HUMMER trained dealer technician who can
provide on-site service.
A dealer technician will travel to your location generally within a 30 mile
radius of a participating HUMMER dealership. If beyond this radius, we will arrange
to have your car towed to the nearest HUMMER dealership. Each technician travels with
a specially equipped service vehicle complete with the necessary HUMMER parts and
tools required to handle most roadside repairs.
Calling for Assistance
For prompt and efficient assistance when calling, please provide the following
to the Roadside Assistance Representative:
| • | Your name, home address, and home telephone number |
| • | Telephone number of your location |
| • | Location of the vehicle |
| • | Model, year, color, and license plate number of the vehicle |
| • | Odometer reading, Vehicle Identification Number (VIN), and delivery date
of the vehicle |
| • | Description of the problem |
Towing and Road Service Exclusions
Specifically excluded from Roadside Service coverage are towing or services
for vehicles operated on a non-public roadway or highway, fines, impound towing caused
by a violation of local, Municipal, State, Provincial or Federal law, and mounting,
dismounting or changing of snow tires, chains, or other traction devices.
Roadside Assistance is not part of or included in the coverage provided by the
New Vehicle Limited Warranty. HUMMER and General Motors of Canada Limited reserve
the right to make any changes or discontinue the Roadside Assistance program at any
time without notification.
