Your satisfaction and goodwill are important to your dealer and to Isuzu Motors America, Inc. Normally, any problems with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.STEP TWO : If your concern cannot be quickly resolved by the dealership, contact Owner Relations by calling 1-800-255-6727 or write us at:
National Owner Relations Department
Isuzu Motors America, Inc.
13340 183rd Street
Cerritos, CA 90703
Our representatives will review all available facts involved. Then, if it is felt that additional action can be taken, our representative will further address your concerns.
To assist in our review of your concerns, provide the following information:
| • | Your name, address, and daytime phone number. |
| • | The Vehicle Identification Number (VIN). This number will be found on the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. |
| • | Dealership name and location. |
| • | Current mileage on the vehicle. |
| • | Nature of the problem. |
When contacting the National Owner Relations Department, remember that your concern will likely be resolved at the dealer's facility. That is why we suggest following Step One first.
Regardless of the review outcome, your concern will be acknowledged and an explanation of our position in the matter will be provided.
STEP THREE -- U.S. Owners: Both Isuzu Motors America, Inc. and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. Contact the BBB Auto Line Program using the toll-free telephone number or write them at:BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800- 955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. Isuzu reserves the right to change eligibility limitations and/or discontinue its participation in this program.
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).
