Your satisfaction and goodwill are important to your Isuzu dealer and to us, Isuzu Commercial Truck of America. Normally, any problems with the sales transaction or the operation of your vehicle will be resolved by your Isuzu dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your problem has not been handled to your satisfaction, we suggest you follow these steps:
STEP ONE: Discuss your problem with a member of dealership management. Most problems can be readily resolved at that level. If the problem has already been reviewed with the sales or service manager, contact the owner of the dealership or the general manager.STEP TWO : If your problem cannot be quickly resolved by the dealership, contact Owner Relations by calling 1-866-441-9638 or write us at:
Isuzu Commercial Truck of America
Customer Relations Department
46401 Commerce Center Drive
Plymouth, MI 48170
Our representatives will review all available facts involved. Then, if it is felt that additional action can be taken, our representative will further address your concerns.
To assist in our review of your concerns, provide the following information:
| • | Your name, address, and daytime phone number. |
| • | The Vehicle Identification Number (VIN) which is found on the registration or title, and on the VIN plate in the cab of the vehicle. |
| • | Your dealer's name and location. |
| • | Current mileage on the vehicle. |
| • | Nature of the problem. |
When contacting the National Owner Relations Department, please remember that your problem will likely be resolved at the dealership, using the dealer's facilities, equipment and personnel.
Regardless of the review outcome, your contact will be acknowledged and an explanation of our position in the matter will be provided.
STEP THREE: Isuzu participates in the Better Business Bureau (BBB) AUTOLINE, a mediation/arbitration program administered by the Council of Better Business Bureaus (4200 Wilson Boulevard, Suite 800, Arlington, VA 22203) through local Better Business Bureaus. If your problem is still not resolved to your satisfaction, you may file a claim with the BBB AUTOLINE.To file a claim, call 1-800-955-5100. There is no charge for this call. You will need to provide the following information:
| • | Your name and address. |
| • | The Vehicle Identification Number (VIN). |
| • | Your Isuzu dealer's name and address. |
| • | Your vehicle's delivery date and current mileage. |
| • | A description of the problem. |
| • | A description of the assistance you are requesting. |
You may visit their website at: www.dr.bbb.org/goauto
Roadside Assistance
Isuzu Commercial Truck of America's Roadside Assistance provides stranded owner/operators with towing service for disabled Isuzu Medium Duty trucks, during the base and/or engine warranty period, to the nearest authorized Isuzu dealer. This service combines the efforts of trained telephone representatives with a network of Isuzu Commercial Truck of America truck services.
Call Isuzu Commercial Truck of America's Roadside Assistance at 1-866-441-9659 to reach a qualified representative who can assist you in arranging a tow to the nearest Isuzu Medium Duty truck dealer when your vehicle is disabled. We also provide dealer information at no charge, such as location of the nearest authorized Isuzu Medium Duty truck dealer and their hours of operation.
Our Roadside Assistance is available 24 hours a day, 7 days a week, 365 days a year which includes weekends and holidays. Should you have questions about Isuzu Commercial Truck of America's Roadside Assistance, call the Isuzu Commercial Truck of America Roadside Assistance Center or contact your dealer.
Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Isuzu reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
