Subject: | 02008B -- Ignition Circuit Thermal Events |
Models: | 1995-97 Chevrolet Cavalier and Pontiac Sunfire |
1996-97 Buick Skylark, Oldsmobile Achieva and Pontiac Grand Am |
THIS BULLETIN SUPERSEDES RECALL BULLETIN 02008A, ISSUED MAY 2002. PLEASE DISCARD ALL COPIES OF 02008A. THE PARTS TABLE, SERVICE PROCEDURE AND CLAIM TABLE HAVE BEEN REVISED TO ADDRESS CORROSION OF THE STARTER SOLENOID "S" TERMINAL STUD.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1995-1997 Chevrolet Cavalier and Pontiac Sunfire model cars, and 1996-1997 Buick Skylark, Oldsmobile Achieva, and Pontiac Grand Am model cars. If the engine fails to start and the driver holds the key in the "start" position for an extended period, high current flows through the ignition switch, and sometimes produces enough heat to melt internal switch parts. If the switch is damaged, a fire could occur in the steering column, even with the engine off and the key removed. The fire could spread to the interior of the car which could injure occupants of the car or cause damage to adjoining structures.
Dealers are to install a relay kit and verify that the vehicle will start with a properly charged battery in good operating condition (adequate reserve capacity, or cold cranking amps).
Involved are certain 1995-1997 Chevrolet Cavalier and Pontiac Sunfire model cars, and 1996-1997 Buick Skylark, Oldsmobile Achieva and Pontiac Grand Am model cars built within these VIN breakpoints:
Year | Division | Model | Plant | From | Through |
---|---|---|---|---|---|
1995 | Chevrolet | Cavalier | Lordstown | S7100003 | S7230373 |
1995 | Chevrolet | Cavalier | Lansing M | SM100001 | SM112690 |
1995 | Chevrolet | Cavalier | Genasys 1 | SB100001 | SB100900 |
1995 | Chevrolet | Cavalier | Genasys 4 | SB100754 | SB100901 |
1995 | Chevrolet | Cavalier | Ramos Arizpe | SS800002 | SS887917 |
1996 | Chevrolet | Cavalier | Lordstown | T7100001 | T7298676 |
1996 | Chevrolet | Cavalier | Lansing M | TM100001 | TM141381 |
1996 | Chevrolet | Cavalier | Genasys 1 | TB100001 | TB100010 |
1996 | Chevrolet | Cavalier | Genasys 4 | TB100011 | TB107281 |
1996 | Chevrolet | Cavalier | Ramos Arizpe | TS800001 | TS912906 |
1997 | Chevrolet | Cavalier | Lordstown | V7100001 | V7344843 |
1997 | Chevrolet | Cavalier | Lansing M | VM100001 | VM168268 |
1997 | Chevrolet | Cavalier | Genasys 4 | VB100001 | VB109222 |
1997 | Chevrolet | Cavalier | Ramos Arizpe | VS800001 | VS882362 |
1996 | Buick | Skylark | Lansing C | TC400001 | TC443232 |
1997 | Buick | Skylark | Lansing C | VC400001 | VC459971 |
1996 | Oldsmobile | Achieva | Lansing M | TM300001 | TM337748 |
1997 | Oldsmobile | Achieva | Lansing M | VM300001 | VM352545 |
1995 | Pontiac | Sunfire | Lordstown | S7500002 | S7549041 |
1995 | Pontiac | Sunfire | Genasys 1 | SB200001 | SB200749 |
1995 | Pontiac | Sunfire | Genasys 4 | SB200534 | SB200750 |
1995 | Pontiac | Sunfire | Ramos Arizpe | SS800003 | SS887899 |
1996 | Pontiac | Sunfire | Lordstown | T7500001 | T7586811 |
1996 | Pontiac | Sunfire | Genasys 1 | TB200001 | TB200009 |
1996 | Pontiac | Sunfire | Genasys 4 | TB200015 | TB205676 |
1996 | Pontiac | Sunfire | Ramos Arizpe | TS800002 | TS912921 |
1996 | Pontiac | Grand Am | Lansing M | TM500001 | TM577458 |
1996 | Pontiac | Grand AM | Lansing C | TC700001 | TC851662 |
1997 | Pontiac | Sunfire | Lordstown | V7500001 | V7614926 |
1997 | Pontiac | Sunfire | Genasys 4 | VB200001 | VB2079727 |
1997 | Pontiac | Sunfire | Ramos Arizpe | VS800002 | VS882353 |
1997 | Pontiac | Grand Am | Lansing M | VM500001 | VM568526 |
1997 | Pontiac | Grand Am | Lansing C | VC700001 | VC867198 |
Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC Only) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number | Description | Qty/ Vehicle |
---|---|---|
22694036 | Harness Kit - Engine Wiring Harness Extension (4 cyl. J car and N car) | 1 |
88880045 | Harness Kit - Engine Wiring Harness Extension (6 cyl. N car) | 1 |
26034119 | Switch, Ignition (all) | As required |
22551357 | Lever, Steering Column Tilt Wheel Release (all) | As required |
12089191 | Splice Sleeve (Sealed) | As Required |
25010633 (US) 729854 (Canada) | Filter, engine oil (PF44) - 4 cylinder (2.3L/2.4L only) | 1 |
Important: It is estimated that only 5% of involved vehicles will require ignition switch and tilt lever replacement. Please order parts accordingly.
Important: If the battery fails the test (does not have sufficient reserve capacity or cold cranking amps required), the customer should be advised that the battery is not functioning properly and should be replaced. The customer should be informed that battery replacement is not covered under this recall, and that a replacement battery may be purchased from the dealership of another source.
Caution: The oil filter, exhaust manifold and exhaust pipe may be hot. Use care to avoid personal injury.
Refer to the appropriate procedure based on the model and engine.
Tighten
Tighten the bolt to 10 N·m (89 lb in).
Tighten
Tighten the bolt to 10 N·m (89 lb in).
• | If the nut and/or stud appear to be in good condition with little or no sign of corrosion, proceed to Step 16 and remove the nut. Do NOT perform Steps 9-15 if the stud and nut are in good condition. |
• | If the nut and/or stud appear to be corroded to the point where the stud may break off if removal of the nut is attempted, proceed to Step 9 of this procedure. Steps 9-15 will require the use of one ADDITIONAL butt connector, P/N 12089191. Obtain the additional butt connector before proceeding. |
Important: If you have just completed Steps 9-15, proceed to Step 18. Do not perform Steps 16-17. If you did NOT perform Steps 9-15, proceed to Step 16.
Important: If you performed Steps 9-15 earlier, proceed to the next IMPORTANT statement prior to Step 24. Do not perform Steps 22-23. If you did NOT perform Steps 9-15 earlier, proceed to Step 22.
Tighten
Tighten the nut to 2.5 N·m(22 lb in).
Important: In the next step, make sure the battery cable is the last cable positioned on the starter solenoid "B" terminal so that the nut is tightened against the battery cable.
Tighten
Tighten the nut to 11 N·m (8 lb ft).
Tighten
Tighten the bolt to 116 N·m (12 lb ft).
Important: Do not use a remote starter device in the next step. The vehicle ignition switch must be used to start the vehicle (turn ignition switch to crank position) to verify that the ignition switch is in good working condition.
• | If the starter cranks the engine 6 times in a row, proceed to the next step. |
• | If the starter will NOT crank the engine, skip to Procedure A for N car Achieva/Grand Am/Skylark. |
Tighten
Tighten the screw to 10 N·m (89 lb in).
• | If the nut and/or stud appear to be in good condition with little or no sign of corrosion, proceed to Step 25 and remove the nut. Do NOT perform Steps 18-24 if the stud and nut are in good condition. |
• | If the nut and/or stud appear to be corroded to the point where the stud may break off if removal of the nut is attempted, proceed to Step 18 of this procedure. Steps 18-20 will require the use of one ADDITIONAL butt connector, P/N 12089191. Obtain the additional butt connector before proceeding. |
Important: If you have just completed Steps 18-24, proceed to Step 27. Do NOT perform Steps 25-26. If you did NOT perform Steps 18-24, proceed to Step 25.
Important: If you performed Steps 18-24 earlier, proceed to the next IMPORTANT statement prior to Step 32. Do not perform Steps 30-31. If you did NOT perform Steps 18-24 earlier, proceed to Step 30.
Tighten
Tighten the nut to 2.5 N·m (22 lb in).
Important: In the next steps, make sure the battery cable is the last cable positioned on the starter solenoid "B" terminal so that the nut is tightened against the battery cable.
Tighten
Tighten the nut to 11 N·m (8 lb ft).
Tighten
Tighten to 9 N·m (79 lb in).
Tighten
Tighten the bolt to 90 N·m (66 lb ft).
Tighten
Tighten the bolt to 90 N·m (66 lb ft).
Tighten
• | Tighten the two bolts attaching the brace to the intake manifold to 24 N·m (18 lb ft). |
• | Tighten the two bolts to the engine block to 26 N·m (19 lb ft). |
Tighten
Tighten the clamp to 5 N·m (44 lb in).
Tighten
Tighten the clamp to 5 N·m (44 lb in).
Tighten
Tighten the bolts to 10 N·m (89 lb in).
Tighten
Tighten the bolt to 16 N·m (12 lb ft).
Important: Do not use a remote starter device in the next step. The vehicle ignition switch must be used to start the vehicle (turn ignition switch to crank position) to verify that the ignition switch is in good working condition.
• | If the starter cranks the engine 6 times in a row, proceed to the next step. |
• | If the starter will NOT crank the engine, skip to Procedure A for Achieva/Grand Am/Skylark |
Notice: The ignition switch mounting screws and the screws that secure the upper and
lower halves of the steering column covers are self-tapping. To prevent stripping
the screws when attaching the ignition switch and steering column covers, the following
procedure should be used:
• Place the screw into position and with slight pressure, rotate the screw
in a counter-clockwise (loosening) direction. • When the original thread is located, the screw will drop slightly; reverse
direction and tighten the screw.
Tighten
Tighten both screws to 1.4 N·m (12 lb in).
Tighten
Tighten the fasteners to 9 N·m (80 lb in).
Tighten
Tighten the fasteners to 2 N·m (17 lb in).
Tighten
Tighten the fasteners to 2 N·m (17 lb in).
Important: If the vehicle is a 1995 model with a 2.3L engine and equipped with the original starter solenoid, it will be necessary to enlarge the hole in the large ring terminal on the harness kit prior to installing the harness on the vehicle. Enlarging the terminal hole diameter is required in order for it to fit on the larger diameter battery terminal stud used on the original starter solenoids. If the starter solenoid is not the original, enlarging the hole in the terminal may not be necessary.
Important:
• When performing the enlarging procedure, make sure the ring terminal
is carefully secured in a vise to prevent movement/rotation while enlarging the eyelet. • Carefully secure the large ring terminal from the service kit wiring
harness (blue, blue/grey or green fuse link attached to the red wire) in a vise.
Using a 10 mm (13/32 in) drill bit, slowly and carefully enlarge the
hole in the eyelet to an inside diameter to 10 mm (13/32 in). Remove
the enlarged ring terminal from the vise.
Tighten
Tighten the bolt to 10 N·m (89 lb in).
Important: The push-in barbed feature on the plastic harness clips are NOT used when attaching the wiring harnesses together in the next step.
• | If the nut and/or stud appear to be in good condition with little or no sign of corrosion, proceed to Step 29 and remove the nut. Do NOT perform Steps 22-28 if the stud and nut are in good condition. |
• | If the nut and/or stud appear to be corroded to the point where the stud may break off if removal of the nut is attempted, proceed to Step 22 of this procedure. Steps 22-24 will require the use of one ADDITIONAL butt connector, P/N 12089191. Obtain the additional butt connector before proceeding. |
Important: If you have just completed Steps 22-28, proceed to Step 31. Do NOT perform Steps 29-30. If you did NOT perform Steps 22-28, proceed to Step 29.
Important: If you performed Steps 22-28 earlier, proceed to the next IMPORTANT statement prior to Step 36. Do not perform Steps 34-35. If you did NOT perform Steps 22-28 earlier, proceed to Step 34.
Tighten
Tighten the nut to 2.5 N·m (22 lb in).
Important: In the next step, make sure the battery cable is the last cable positioned on the starter solenoid "B" terminal so that the nut is tightened against the battery cable.
Tighten
Tighten the nut to 11 N·m (8 lb ft).
Tighten
Tighten the bolt to 9 N·m (79 lb ft).
Tighten
Tighten the bolt to 90 N·m (66 lb ft).
Tighten
Tighten the bolt to 90 N·m (66 lb ft).
Tighten
• | Tighten the two bolts attaching the brace to the intake manifold to 24 N·m (18 lb ft). |
• | Tighten the two bolts to the engine block to 26 N·m (19 lb ft). |
Tighten
Tighten the clamp to 5 N·m (44 lb in).
Tighten
Tighten the clamp to 5 N·m (44 lb in).
Tighten
Tighten the bolts to 10 N·m (89 lb in).
Tighten
Tighten the bolt to 16 N·m (12 lb ft).
Important: Do not use a remote starter device in the next step. The vehicle ignition switch must be used to start the vehicle (turn ignition switch to crank position) to verify that the ignition switch is in good working condition.
• | If the starter cranks the engine 6 times in a row, proceed to the next step. |
• | If the starter will NOT crank the engine, skip to Procedure A for J car Cavalier/Sunfire. |
Tighten
Tighten the bolt to 10 N·m (89 lb in).
Important: The push-in barbed feature on the plastic harness clips are NOT used when attaching the wiring harnesses together in the next step.
• | If the nut and/or stud appear to be in good condition with little or no sign of corrosion, proceed to Step 19 and remove the nut. Do NOT perform Steps 12-18 if the stud and nut are in good condition. |
• | If the nut and/or stud appear to be corroded to the point where the stud may break off if removal of the nut is attempted, proceed to Step 12 of this procedure. Steps 12-14 will require the use of one ADDITIONAL butt connector, P/N 12089191. Obtain the additional butt connector before proceeding. |
Important: If you have just completed Steps 12-18, proceed to Step 21. Do not perform Steps 20-21. If you did NOT perform Steps 12-18, proceed to Step 19.
Important: If you performed Steps 12-18 earlier, proceed to the next IMPORTANT statement prior to Step 26. Do not perform Steps 24-25. If you did NOT perform Steps 12-18 earlier, proceed to Step 24.
Tighten
Tighten the nut to 2.5 N·m (22 lb in).
Important: In the next step, make sure the battery cable is the last cable positioned on the starter solenoid "B" terminal so that the nut is tightened against the battery cable.
Tighten
Tighten the nut to 11 N·m (8 lb ft).
Tighten
Tighten to 9 N·m (79 lb in).
Tighten
Tighten the bolt to 16 N·m (12 lb ft).
Important: Do not use a remote starter device in the next step. The vehicle ignition switch must be used to start the vehicle (turn ignition switch to crank position) to verify that the ignition switch is in good working condition.
• | If the starter cranks the engine 6 times in a row, proceed to the next step. |
• | If the starter will NOT crank the engine, skip to Procedure A for J car Cavalier/Sunfire. |
Notice: The ignition switch mounting screws are self-tapping. To prevent stripping
the screws when attaching the ignition switch, the following procedure should
be used:
• Place the screw into position and with slight pressure, rotate the screw
in a counter-clockwise (loosening) direction. • When the original thread is located, the screw will drop slightly; reverse
direction and tighten the screw.
Tighten
Tighten to 4 N·m (36 lb in).
Tighten
Tighten to 4 N·m (36 lb in).
Tighten
Tighten to 2 N·m (18 lb in).
FOR US AND IPC
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-866-700-0001 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.
Additional Recall Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.
FOR CANADA
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Recall Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP 91 when ordering.
Previous ignition switch replacement and related wiring repair should be considered for possible reimbursement on a case-by-base basis. Dealers should confirm why the ignition switch was replaced and related wiring repaired (i.e., heat damage, fuse blown, etc.) and that there were no other contributing factors (i.e., aftermarket remote starters, alarm systems, etc.). Customers requesting reimbursement for previous ignition switch replacement and related wiring repair must provide proof of ownership at time of repair and the original paid receipt. Such reimbursement should be limited to reasonable and customary charges for this type of service. If deemed appropriate, reimbursement expense should be identified in the "Net Item" column under labor operation V0851. Note that reimbursement for replacement of a steering column tilt lever is allowable since the lever may have been damaged when the ignition switch was replaced. Reimbursement for battery replacement and/or the repair of other starting system components are not covered by this recall.
Customers from the States of California, Connecticut, Virginia, and Wisconsin must submit requests for reimbursement directly to General Motors.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important: Refer to the GM Service Policies and Procedures Manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.
Submit a Product Recall Claim with the information indicated below:
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours* | Net Item |
---|---|---|---|---|---|---|---|
Install Engine Wiring Harness Ext. Kit (J car) | 1 (2.2L) 2 (2.3L/2.4L) | 22694036 |
** | MA-96 | V0827 | 0.6 (2.2L) 0.9 (2.3L/2.4L) | *** |
Install Engine Wiring Harness Ext. Kit (N car) | 1 (3.1L) 2 (2.4L) | 88880045 22694036 | 0.5 (3.1L) 0.8 (2.4L) | *** | |||
Add: Replace ignition switch tilt lever | 2 | 26034119 | 0.3 (J Car) 0.5 (N Car) |
| |||
Add: R Manifold Brace (1996 J/N with 2.4L only) |
|
| 0.1 |
| |||
Add: Enlarge Ring Terminal (1995 J with 2.3L only) |
|
| 0.1 |
| |||
Add: Install butt connector on solenoid "S" terminal as req. | -- | -- | -- | 0.2 |
| ||
Customer Reimbursement |
|
|
| MA-96 | V0851 | 0.2 | **** |
* -- For Program Administrative Allowance, add 0.1 hours to the "Labor Hours". ** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for parts needed to complete the repair. *** -- The amount identified in the "Net Item" column should represent the sum total of the Current GMSPO net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for motor oil needed to perform the required repairs. **** -- The amount identified in the "Net Item" column should represent the dollar amount reimbursed to the customer. |
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
FOR US AND CANADA
Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter included with this bulletin).
To coordinate customer requests for this service with the anticipated availability of harness kits, customer notification letters ask 6 cylinder N-car owners to contact their dealers immediately. The owners of 4 cylinder N-cars and J-cars will be asked to contact their dealers in phases during May, June and July.
FOR IPC
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached suggested dealer letter.
FOR US AND IPC (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
FOR ALL
All unsold new vehicles in dealers' possession and subject to this recall MUST be held and inspected/repaired per the service procedure of this recall bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
March, 2002Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1995-1997 Chevrolet Cavalier and Pontiac Sunfire model cars, and 1996-1997 Buick Skylark, Oldsmobile Achieva, and Pontiac Grand Am model cars. If the engine fails to start and the driver holds the key in the "start" position for an extended period, high current flows through the ignition switch, and sometimes produces enough heat to melt internal switch parts. If the switch is damaged, a fire could occur in the steering column, even with the engine off and the key removed. The fire could spread to the interior of the car which could injure occupants of the car or cause damage to adjoining structures.
The purpose of this letter is to explain this product safety recall, what GM is doing to correct it, and what you can do immediately to reduce the potential for a fire and its consequences. Customers who have experienced this problem usually report that they recently had problems starting their cars. While most of the fires occurred within minutes of an unsuccessful attempt to start the car, others occurred after the car had been unattended for a longer time. If you are experiencing problems starting your car, have it repaired promptly and do not leave the car in a building.
Please know that we understand the concern this may cause and the need to correct is as quickly as we can. Until we are able to install a relay kit in your car that will prevent high current from flowing through the ignition switch, there are two very important precautions you can take to reduce the potential for a fire:
• | Do not hold the key in the "start" position if the starter does not immediately begin cranking the engine. A low battery charge and other starting system problems can create a situation where the driver turns the key to the "start" position and nothing happens other than a clicking sound. If that happens, turn the key back to "off" immediately. Holding the key in "start" longer will not help to start the car, but can cause damage to the ignition switch that can eventually lead to a fire. |
• | If you encounter difficulty starting your car, have it repaired promptly to minimize the potential for damage to the ignition switch. The ignition switch in your vehicle may become damaged and the damage could lead to a fire if you: |
• | have a failing battery and do not replace it promptly and |
• | experience "click" with no start three or more times and |
• | jump start the car three or more times. |
When parts are available, your dealer will (1) install a relay kit that will prevent high current from flowing through the ignition switch and (2) check that your car will start with a properly charged battery and, if necessary, replace the ignition switch. These services will be performed for you at no charge . Battery replacement and other normal maintenance, however, are not covered by this recall.
GM is working with its suppliers as quickly as it can to obtain the relay kits for these cars. Please contact your dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer.
Your dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance Center at the number listed below:
Division | Number | Deaf, Hearing Impaired, or Speech Impaired* |
---|---|---|
Buick | 1-800-521-7300 | 1-800-832-8425 |
Chevrolet | 1-800-222-1020 | 1-800-833-2438 |
Pontiac | 1-800-762-2737 | 1-800-833-7668 |
Oldsmobile | 1-800-442-6537 | 1-800-833-6537 |
GMODC | (905)644-4112 |
|
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - EspaƱol | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY) |
If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-888-327-4236.
The length of time required to perform this service correction is approximately one (1) hour. Additional time may be required to schedule and process your vehicle. If you dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.
The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
General Motors Corporation
Enclosure