REPLACEMENT OF GLOVEBOX PORTFOLIOS. Oldsmobile Aurora 1996

SUBJECT: REPLACEMENT OF GLOVEBOX PORTFOLIOS

MODELS: ALL 1996 OLDSMOBILE MODELS

'GM OF CANADA' AND 'NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

PAR EXCELLENCE PACKAGE MISSING OR DEFECTIVE

1996 NEW VEHICLE PRODUCTION WILL FEATURE A "PAR EXCELLENCE" PACKAGE (GLOVEBOX PORTFOLIO). THE PACKAGE WILL BE IN A RESEALABLE ZIP-LOCK TYPE PLASTIC BAG AND WILL CONTAIN A LEATHERETTE PORTFOLIO AND PRE-DELIVERY INSPECTION FORMS.

THE PORTFOLIO PACKAGE CONTAINS THE APPROPRIATE 1996 OWNER'S MANUAL/MAINTENANCE SCHEDULE AND THE APPROPRIATE 1996 WARRANTY AND OWNER ASSISTANCE INFORMATION BOOKLET. THE TIRE WARRANTY IS INSTALLED IN THE GLOVE COMPARTMENT AS A LOOSE ITEM.

THE FOLLOWING PROCEDURE WILL APPLY TO THE "PAR EXCELLENCE" PACKAGE (GLOVEBOX PORTFOLIO) BEING FURNISHED WITH APPLICABLE 1996 OLDSMOBILES:

PAR EXCELLENCE PACKAGE MISSING A. MISSING - PRESUMED STOLEN (NO GLOVE COMPARTMENT LITERATURE).

IF THE INVOICE AND/OR WINDOW STICKER DOES NOT REFLECT OPTION V2G "DELETE PAR EXCELLENCE" AND THE PACKAGE IS MISSING, IT IS TO BE PRESUMED "STOLEN" AND IS TO BE HANDLED IN COMPLIANCE WITH THE CURRENT OLDSMOBILE SERVICE POLICIES AND PROCEDURES MANUAL SECTIONS CONCERNING "DELIVERY RECEIPT NOTATIONS" AND "NEW VEHICLE INSPECTION FOR MISSING OR INCORRECT PARTS OR OPTIONS".

IMPORTANT: DAMAGE CODE (98086) AND THE WORDING "PAR EXCELLENCE PACKAGE MISSING" MUST APPEAR ON THE DELIVERY RECEIPT TO PROPERLY SUBSTANTIATE THE CLAIM.

A REPLACEMENT PAR EXCELLENCE PACKAGE IS TO BE OBTAINED THROUGH HELM INCORPORATED BY CALLING 1-800-551-4123 AND SUPPLYING THEM WITH THE ASSOCIATED PART NUMBER LISTED BELOW.

CARLINE P/N ACHIEVA 22640093 BRAVADA 22640822 CIERA 22640077 CUTLASS SUPREME 22640095 EIGHTY EIGHT (HN) 22640092 EIGHTY EIGHT (HY) 22648600 NINETY EIGHT 22640090 SILHOUETTE 22640094 AURORA 22640091

IMPORTANT: THESE PART NUMBERS ARE USEFUL FOR MANUFACTURING AND HELM INCORPORATED PURPOSES ONLY. DO NOT ATTEMPT TO ORDER THESE PACKAGES THROUGH GMSPO.

YOUR RETAIL FACILITY WILL BE BILLED FOR THE PACKAGE BY HELM INCORPORATED AND IT WILL BE NECESSARY TO COMPLETE A TRANSPORTATION CLAIM (FORM 104-OLDS) IN THE FOLLOWING MANNER TO RECEIVE PAYMENT:

PART PART PARTS LABOR LABOR COUNT NUMBER AMOUNT OPERATION HOURS 1 AS $10.50 T6105 0.0 APPLICABLE PLUS 40%

IMPORTANT: THIS DAMAGE CODE (98086) AND THE WORDING "PAR EXCELLENCE PACKAGE MISSING" MUST APPEAR ON THE DELIVERY RECEIPT TO PROPERLY SUBSTANTIATE THE CLAIM.

IMPORTANT: IN THE SITUATION DESCRIBED ABOVE, THE PAR EXCELLENCE PACKAGE MUST BE OBTAINED AND PLACED IN THE VEHICLE. RETAILER'S DO NOT HAVE THE CHOICE OF ELECTING TO "CREDIT VEHICLE BILLING" AS IN THE CASE OF MISSING OPTIONAL EQUIPMENT.

IF THE LEATHERETTE PORTFOLIO IS MISSING, YET THE GLOVE COMPARTMENT CONTAINS THE CUSTOMARY LITERATURE IN A CLEAR PLASTIC FOLDER, CHECK THE INVOICE OR WINDOW STICKER FOR THE PRESENCE OF OPTION V2G. IF V2G IS FOUND AND A DELETE OPTION CREDIT FOR "PAR EXCELLENCE PACKAGE" IS LISTED, THE VEHICLE IN QUESTION IS NOT ELIGIBLE FOR THE PAR EXCELLENCE PACKAGE AND NO FURTHER ACTION IS NECESSARY.

VEHICLES INELIGIBLE FOR THIS PACKAGE INCLUDE: THOSE PRODUCED FOR GM OF CANADA OR FOR EXPORT, FLEET VEHICLES, VEHICLES SOLD TO ALLIED DIVISIONS OF GENERAL MOTORS, OLDSMOBILE DIVISION COMPANY CARS AND VEHICLES ORIGINALLY SHIPPED TO THE ZONE WAREHOUSE. THE WINDOW STICKER ON THESE VEHICLES WILL REFLECT A COMBINED CREDIT FOR THE DELETION OF THE PAR EXCELLENCE PACKAGE AND "FUEL FILL" AS THE OPTION V2G.

PAR EXCELLENCE PACKAGE COMPONENTS FOUND TO BE DEFECTIVE PAR EXCELLENCE PACKAGE COMPONENT WARRANTED BY SANDY CORPORATION INCLUDE THE LEATHERETTE FOLDER AND PDI FORMS. THESE ITEMS ARE WARRANTED AGAINST DEFECTS IN MATERIAL OR WORKMANSHIP FOR 12 MONTHS FROM THE DATE OF RETAIL DELIVERY OF THE VEHICLE. IF IT BECOMES NECESSARY TO REPLACE PART OF THE PACKAGE DUE TO A DEFECT, CONTACT SANDY CORPORATION AT 1-800-786-3370 AND ADVISE THEM OF THE COMPONENT REQUIRING REPLACEMENT. PARTS REQUIRING REPLACEMENT DUE TO A DEFECT WILL BE SHIPPED AT NO CHARGE. NO CLAIM IS TO BE FILED WITH OLDSMOBILE DIVISION.

ADDITIONAL INFORMATION:

REPLACEMENT TIRE WARRANTY FOLDERS CAN BE ORDERED DIRECTLY FROM THE THE TIRE COMPANIES BY CALLING THE TOLL FREE NUMBERS LISTED BELOW:

MICHELIN 1-800-433-6838 GOODYEAR 1-800-321-2136 GENERAL 1-800-847-3349 (1-800-426-4889 IN OHIO) UNIROYAL-GOODRICH 1-800-231-5893 (RETAILER ASSISTANCE) FIRESTONE 1-800-638-4730

RETAIL FACILITY PURCHASE OF PAR EXCELLENCE PACKAGE FOR PROMOTIONAL USE.

SHOULD A RETAIL FACILITY WISH TO PURCHASE ADDITIONAL PAR EXCELLENCE PACKAGES FOR PROMOTIONAL PURPOSES, THEY MAY CONTACT HELM INCORPORATED 1-800-551-4123 TO PLACE THE ORDER. HELM INCORPORATED WILL BILL THE RETAIL FACILITY FOR THE ITEMS ORDERED PLUS SHIPPING AND HANDLING.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.