TIRE COMPANY WARRANTY ASSISTANCE PROGRAMS

MODELS/YEARS ALL MODELS

In response to dealer requests, all tire manufacturers which supply tires to GM have developed warranty assistance programs which enable the dealer to handle customer tire problems in the dealership without entering into any type of sales or service agreement with the manufacturers. Most of these programs were announced in 1979 and were first updated in late 1981.

These programs allow a dealer to obtain a replacement tire directly from the tire manufacturer without the involvement of the local tire outlet. This is espcially valuable when a particular tire size is unavailable locally, or when the tire manufacturer's outlet is inconveniently located. Of course, current procedures covering tire adjustment through local tire outlets continue as in the past.

Attached are updated instructions, including some new phone numbers, provided by the tire manufacturers. Since each program varies slightly in content, it is suggested that reference be made to the appropriate instructions whenever assistance is required.

Of special interest is General Tire's new "Tire Fix" program, which is completely new and much improved from their original program.

We urge you to take advantage of these programs where necessary to ensure a high level of customer satisfaction in connection with the handling of tire warranty adjustments.

Goodyear District Offices

Akron OH 216-796-4520 Albany NY 518-463-4184 Atlanta GA 404-231-8362 Baltimore MD 301-247-0900 Birmingham AL 205-322-0521 (Boston) Marlboro MA 617-481=0066 (Buffalo) Kenmore NY 716-874-9935 Charlotte NC 704-588-0500 (Chicago) Elk Grove Village IL 312-640-5100 Cincinnati OH 513-769-4300 Columbus OH 614-888-1578 Dallas TX 214-637-9207 Denver CO 303-399-1780 Des Moines IA 515-265-5341 (Detroit)Southfield MI 313-423-5616 Fargo ND 701-293-0809 Houston TX 713-230-5123 Jacksonville FL 904-354-1471

Knoxville TN 615-984-6220 Los Angeles CA 213-725-4050 Memphis TN 901-927-5381 Miami FL 305-592-5865 Minneapolis MN 612-927-7381 New Brunswick NJ 201-745-6533 (New Orleans)JeffersonLA 504-838-4757

(New York) Franklin Square NY 516-488-1800 Oklahoma City OK 405-943-8377 Omaha NE 402-393-2802 Philadelphia PA 215-521-4000 Phoenix AZ 602-246-1358 Pittsburgh PA 412-922-2836 Portland OR 503-226-2951 (Richmond) Colonial Hts VA 804-526-4950 Sacramento CA 916-922-9855 N Salt Lake City UT 801-292-4401 San Antonio TX 512-333-1217 Spokane WA 509-924-7711 St. Louis MO 314-429-8767 Syracuse NY 315-451-6100 Topeka KS 913-295-7293 San Leandro CA 415-483-2900

CANADIAN DISTRICT OFFICES

Maritimes & Newfoundland Moncton, New Brunswick E1C8M7 506=8550-1300 Quebec-St.Laurent,PQH4S1H9 514-334-1112 Ontario, Toronto M8Z5E1 416-255-1355 Maitoba, Winnepeg R3H0C5 204-772-0391 Saskatchewan, Saskatoon S7K3L6 306-242=0281 Alberta, Edmonton T5J2L8 403-455-7191 BC, Vancouver,V6B1B5 604-255-2442

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.