(DIS) EXCHANGE CENTERS AND EXCHANGE PROCDEURE

MODELS/YEARS 1988-1990 CUTLASS CIERA, NINETY-EIGHT, EIGHTY-EIGHT, CUTLASS SUPREME AND CUTLASS CALAIS MODELS WITH OPTION U51

The following procedure should be used to obtain an exchange unit when resolving customer concerns of a malfunctioning Driver Information System (DIS),

1. Confirm that the malfunction is caused by the DIS unit by performing all routine and service manual diagnosis (Section 9H) to eliminate possible wiring or connector concerns.

2. Upon confirmation that the DIS unit is at fault, contact the nearest AC-Delco Service Center from the attached listing for a replacement unit. Exchange units will be shipped from the AC-Delco Center within 24 hours of the request.

3. Have the following information ready to provide to the Exchange Center:

a. Customer Name b. Dealer Name c. Dealership Address d. Zone and Dealer Code e. Requestors Name f. Dealership Telephone Number g. Description of Malfunction h. Applicable Part Number for the Requested Unit i. Vehicle Identification Number (VIN) j. Mileage k. Delivery Date l. R.O. Number m. Dealer Purchase Order Number n. Warranty Type (12/12 or Optional Limited Warranty Extension. If optional warranty, provide mileage and expiration date)

Driver Information System Part Numbers:

Year Models Part number ---- ------ ----------- 1988 - 89 Cutlass Ciera 10098623 Ninety-Eight, Eighty-Eight 22536990 Cutlass Calais 22548166 Cutlass Supreme 10063185

1990 Cutlass Ciera 10098639 Ninety-Eight, Eighty-Eight 25535504 Cutlass Calais 22548118 Cutlass Supreme 10136741

4. Upon receipt of the exchange DIS, the dealer will arrange installation in the customers car as soon as possible.

5. Package the malfunctioning unit in the same container in which the new unit was received. Return the malfunctioning unit via prepaid UPS to the address indicated on the packing slip no later than 15 days from the date of shipment from the Exchange Center.

A copy of the AC Delco form ACD 1078A should be included in the box with the returned unit. Also, in the case of a demo with the Optional Limited Warranty Extension, a copy of the optional warranty card should also be included in the box with the returned unit.

IMPORTANT: Dealers MUST return the affected DIS to the Exchange Center within 15 days to prevent core shortages and possible billings for non returned units.

Units not returned within the 15 day period will be billed to the dealer.

WARRANTY INFORMATION:

Warranty Claims for exchange units on vehicles within 12 months/12,000 miles or, if applicable, within the time mileage limits of the Optional Limited Warranty Extension, should be submitted using the appropriate Labor Operation and time as listed in the current Labor Time Guide. Prepaid shipping of the returned unit via UPS should be submitted as sublet expense on the Warranty Claim.

Dealers will be billed for all replacement units that are beyond 12 months/12,000 miles or beyond the time mileage limits of the Optional Limited Warranty Extension. Warranty claims for exchange units beyond these limits, but within 3 years/50,000 miles, should be submitted in the following manner and will not require zone authorization:

Use appropriate labor operation and time.

Submit replacement unit cost and shipping expense as sublet.

All claims are subject to the $100 deductible provisions per repair visit as outlined in the New Car Limited Warranty.

Repair Centers Address/Telephone

Arizona New Jersey

Jimmys Radio-TV Corp. Eastern Elect. Inc. 5049 N. 7th Ave 180 Essex Street Phoenix, AZ 85013 Hackensack, NJ 07601 602/264/1379 201/342/3495 800/528/2056 (Out of State) 800/221/2143 (In State)

California New York

Auto Electric Radio United Radio Service 1841 W. Commonwealth 2949 Erie Blvd. East Fullerton, CA 92633 Syracuse, NY 13224 714/871/7357 315/446/8700 800/321/6970 (In State) 800/962/0901 (In State) 800/525/6969 (Out of State) 800/448/0944 (Out of State)

Colorado North Carolina

Downtown Radio Downtown Radio 2525 West 6th Ave. 2908 Stewart Creek Blvd. Denver, CO 80204 Charlotte, NC 28216 303/573/6288 704/391/0801 800/942/8049 (In State) 800/522/4707 (In State) 800/525/3539 (Out of State) 800/537/0116 (Out of State)

Florida Ohio

Techni-Car Inc. Dayton Speedometer 5688 West Crenshaw 660 North Main Street Tampa, FL 33634 Dayton, OH 45405 813/884/0022 513/222/1491 800/662/0022 (In State) 800/543/0719 (In State) 800/822/0022 (Out of State) 800/543/9687 (Out of State)

Georgia Pennsylvania

Speedometer Serv. Co. R. T. Grim Co. 8471 Roswell Road 400 Regis Ave. Atlanta, GA 30350 Pittsburgh, PA 15236 404/998/1666 412/655/1574 800/332/1827 (In State) 800/222/5509 (National) 800/241/2385 (Out of State)

Illinois

D & B Auto Radio Inc. H & R Auto Repair SVC 2140 Corporate Drive 155 York Road Addison, IL. 60101 Warminister, PA 18974 312/916/8787 215/672/3707 800/942/8049 (In State) 800/492/2074 (In State) 800/323/4813 (Out of State) 800/523/6605 (Out of State)

Maryland Tennessee

Caton Radio Inc. Rickwood Radio Serv. 6328 Baltimore Nt. Pk. 1830 Airlane Drive Catonsville, MD 21228 Nashville, TN 3721 0 301/747/8667 615/889/3270 800/443/6709 (In State) 800/423/4142 (National)

Michigan Texas

T. E. Hunt Auto Radio SVC Speedometer Serv. Inc. 24607 Schoenherr Road 3227 Skylane Drive Warren, MI 48089 Carrollton, TX 75006 313/757/6630 214/380/8944 800/624/2726 (In State) 800/527/0108 (Out of State)

Minnesota Virginia

Auto-Sound Co. Southern Autotronics 9600 54th Ave. 3300 Norfolk Street Minneapolis, MN 55442 Richmond, VA 23230 612/559/9654 804/353/5400 800/742/0670 (In State) 800/572/2880 (In State) 800/328/0795 (Out of State) 800/446/2880 (Out of State)

Missouri

Autotronics Auto Specialist 1450 Page Industrial Ct. St. Louis, MO 63132 314/423/2323 800/392/1516 (In State) 800/3251325 (Out of State)

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.