INSTRUMENT CLUSTER EXCHANGE INFORMATION
The 1983 STE model features a computerized Driver Information Center (DIC) that monitors certain vehicle systems and functions. In an effort to maintain a high level of customer satisfaction and concurrently gain valuable field experience regarding this new system, the following parts exchange and return program has been initiated.
DRIVER INFORMATION CENTER (DIC) MODULE
The Driver Information Center module (processor) is a repairable unit serviced by an exchange unit.
An advance exchange module (part number 1546725) may be obtained by telephoning the service center listed below. (For your convenience, the center has a toll-free number). The requested exchange unit will be shipped via UPS within 24 hours, along with a memo billing for the price of the exchange unit. The memo billing will be cancelled upon receipt of the inoperative unit and a properly completed ACD-1078 claim form.
Authorized AC-Delco Service Center (Driver Information Module)
Specmo Instrument Service 2344 N. Woodward Avenue Royal Oak, M 1 48073 (313) 399-5645 1-800-545-7911 - Outside Michigan 1-800-545-7910 - Michigan Only
1. Pack the inoperative module removed from the vehicle in the reuseable shipping container, together with all five copies of the completed ACD-1078 warranty form. To assist the service center in isolating the condition, be sure to include a description of the module condition in the "Nature of Problem" area on the ACD-1078 form. Failure to return the inoperative module in the special reuseable container will result in a $10.00 container replacement fee to your dealership.
2. Enclosed in the reuseable container is a pre-addressed shipping label. Attach this label to the outside of the box and ship immediately. The dealer copy of the ACD-1078 warranty form will be returned to you and the memo billing will be cancelled upon receipt of the inoperative unit at the repair center. For out-of-warranty service, the service center will bill you for the cost of repair upon receipt of the inoperative unit.
The success of the DIC Module Exchange Program is dependent upon prompt return of inoperative modules to the AC-Delco Service Center. Your cooperation is essential to maintain sufficient exchange stock at the service center.
If you are unable to obtain an advance exchange module from the AC-Delco Service Center for any reason or extenuating circumstances (car inoperative, tourist disabled, etc.) exist, contact your Pontiac zone office for assistance.
DRIVER INFORMATION CENTER (DIC) DISPLAY
The Driver Information Center display is a non-repairable unit serviced by a new replacement unit available from WDDGM.
USAGE PART NUMBER U.S. (Miles) 25051206 Canada (Kilometers) 25052971
The inoperative display should be returned immediately to the Pontiac F.E.W. Room, Attention: R. Borchers. Ship the unit in a sturdy carton, wrapped carefully to prevent damage during transit. It is important that a F.E.W. shipping label (form 729) be used and the inoperative unit be tagged with a properly completed F.E.W. tag (form 728).
Ship pre-paid, least expensive way. Freight reimbursement should be handled as a Code "F" claim type (refer to page 13 in the Warranty Claims Preparation Manual).
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
