Step | Action | Yes | No |
---|---|---|---|
DEFINITION: A loud bang or thump that can usually be felt and/or heard when the vehicle is driven over bumps. This condition is commonly noticed when the vehicle trim height is too low. | |||
1 | Road test the vehicle in order to verify the customer complaint. Ensure that the customer complaint is the suspension bottoming and not only a noise. Does the suspension bottom abnormally easy when the vehicle is driven over bumps? | Go to Step 2 | System OK |
2 |
Does the customer concern still exist? | Go to Step 3 | System OK |
3 |
Does the customer concern still exist? | Go to Step 4 | System OK |
4 |
Does the customer concern still exist? | Go to Step 1 | System OK |