CAMPAIGN: TRANS. SHIFT CONTROL CABLE DISENGAGEMENT. Pontiac Bonneville 1992

Subject: PRODUCT SAFETY CAMPAIGN 92-C-01 TRANSAXLE SHIFT CONTROL CABLE DISENGAGEMENT

Models Affected: 1992 BONNEVILLE SE WITH CONSOLE SHIFT (OPTION D55)

TO: ALL PONTIAC DEALERS

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solution, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to owners, the owners are being instructed to contact the Pontiac Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

General Motors has determined that a defect which relates to motor vehicle safety exists in some 1992 Pontiac Bonneville SE model vehicles with console shift (Option D55). The transaxle shift control cable may disengage from the shift control cable bracket (at the transaxle) resulting in loss of gear indicator reference and shift selector operation. The gear position indicated by the selector may differ from the actual gear position of the transaxle with the transaxle remaining in the position last selected prior to cable disengagement.

If this occurs, a number of possible conditions can exist. Unless the trans- axle is actually in the park or neutral position, the engine cannot be started.

If the driver places the gear shift selector in the park position without setting the parking brake, the transaxle may not actually be in the park position and the vehicle may move if it is on an inclined surface. Also, if the driver places the gear shift selector in a drive or the reverse position without turning off the engine, the transaxle may not be in the position indicated and the vehicle may move in the opposite direction. In either case, unexpected vehicle movement could result in an accident without prior warning.

DEALER ACTION

To correct this condition, dealers are to install a transaxle shift control cable retaining clip on suspect vehicles as per the Vehicles Involved and Service Procedure sections of this bulletin.

VEHICLES INVOLVED

Involved are certain 1992 Pontiac Bonneville SE model vehicles with console shift (Option D55) produced within the following VIN breakpoints:

Up To And Year Plant Beginning Including ----- --------- --------- --------- 1992 Wentzville N1200050 N1207962

NOTE: Not all vehicles within this range with console shift are affected. Please refer to your dealer listing or check for campaign involvement utilizing the Vehicle Information Service System (VISS). There are an estimated 1,573 vehicles involved.

Involved vehicles have been identified by Vehicle Identification Number Computer/listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicles by Pontiac Division, (see copy of Owner Letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership from this time forward.

Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required modifica- tion according to instructions contained in this bulletin.

PARTS INFORMATION

Two retaining clips for each vehicle involved will be shipped to involved dealers by Pontiac Division on a no-charge basis.

DO NOT ORDER PARTS FOR THIS CAMPAIGN FROM GENERAL MOTORS SERVICE PARTS OPERATION (GMSPO).

If additional retaining clips, shift levers or shift control cable brackets are required, they can be obtained from Pontiac Division in Pontiac, MI by calling 313-857-6038 during normal working hours. Parts will be shipped overnight express on a no charge basis. Order additional parts, if required, from Pontiac Division using the following information:

Part Quantity Description Number Per Vehicle ---------------- -------- ------------- Retaining Clip NPN 2 Shift Lever 25551336 As Required Shift Control Cable Bracket 25527503 As Required

NOTICE: Less the 5% of the vehicles will require a shift lever or shift control cable bracket. these parts are not to be ordered unless inspection indicates that part replacement is required.

SERVICE PROCEDURE

1. Set parking brake and open hood.

2. Inspect shift control cable bracket mounted below cruise servo unit. Bracket color should be gray. If bracket color is black, it must be replaced with part number 25527503. See parts information section to obtain new shift control cable bracket. Nut torque for shift control cable bracket to transaxle is 24 N.m (18 lb.ft.).

3. Using a flashlight, inspect shift lever (see Figure 2) for the word "out" stamped on the top side of lever. In the assembled position, only the "ut" of out is visible. If lever does not have "out" stamped on top side, replace lever with part number 25551336. See parts information section to obtain new shift lever. Nut torque for shift lever to manual shaft is 6 N.m (4 lb.ft.).

4. Make sure transaxle shift control cable is properly seated in the shift control cable bracket (see Figure 1, view A). Insert two retaining clips between the shift cable body and cable retaining tabs (as per View A). This will force the tabs outward so that the cable is firmly locked to the bracket.

5. If part(s) were replaced in Step 2 or 3, the shift control cable must be adjusted. To adjust:

a. Raise adjustment lock tab so that tab is fully raised and allows free movement of cable in adjustment assembly. (See Figure 1, view A.)

b. Place shift lever in "Neutral." This is found by rotating the selector shaft clockwise from "Park" through "Reverse" to "Neutral."

c. Place shift control assembly in "Neutral."

d. With lock tab fully raised push tab down to fully seat in cable adjuster to adjust cable in mounting bracket.

6. Install Campaign Identification Label.

7. Close hood and release parking brake.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date the vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible. (Additional campaign labels are available on stationery order as Form 7201-709).

CLAIM INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

*Other **Sublet Failure Labor Labor Labor Dealer Operation Code Operation Hours Hours Mtl --------------------------- ------ --------- ---- ----- ----- Inspect and install 2 retaining clips 96 V6870 0.2 0.1 --- Inspect, replace shift control cable bracket, install 2 retaining clips, and adjust shift control cable 96 V6871 0.3 0.1 $0.41 Inspect, replace shift lever, install 2 retaining clips, and adjust shift control cable 96 V6872 0.2 0.1 $0.44 Inspect, replace shift lever and shift control cable bracket, install 2 retaining clips, and adjust shift control cable 96 V6873 0.4 0.1 $0.85

* In addition dealerships will receive 0.1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.

** Allowance for 30% of list price for shift control cable bracket and/or shift lever.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.

RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid.

Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification. to their dealer at the time they bring in their vehicle to have the campaign performed.

Dear Pontiac Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

REASON FOR THIS RECALL

General Motors has determined that a defect which relates to motor vehicle safety exists in some 1992 Pontiac Bonneville SE with console shift (Option D55) . The transaxle shift control cable may disengage from the shift control cable bracket resulting in loss of gear indicator reference and shift selector operation. The gear position indicated by the selector may differ from the actual gear position of the transaxle with the transaxle remaining in the position last selected prior to cable disengagement.

If this occurs, a number of possible conditions can exist. Unless the transaxle is actually in the park or neutral position, the engine cannot be started.

WHAT WE WILL DO

To correct this condition, your Pontiac dealer will verify correct parts usage and install a transaxle shift control cable retaining clip on your vehicle. This service will be performed for you at no charge.

WHAT YOU SHOULD DO

Until you have had the opportunity to have your dealer correct this condition, we recommend that the parking brake always be firmly applied when the vehicle. is parked. Also, when changing gear selection from drive to reverse or reverse to drive, always firmly apply the brake pedal until the actual gear position of the transaxle (direction) is confirmed.

Please contact your Pontiac dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your Pontiac Dealer and parts are available. The labor time to perform this service correction is approximately twenty (20) minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Pontiac dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and he does not remedy this condition on that date, or within five (5) days, we recommend you contact the Pontiac Customer Assistance Center by calling: 1-800-762-2737.

After contacting your dealer and the Pontiac Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition, without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S. W., Washington, DC 20590 or call 1-800-424-9393 (Washington, DC residents use 366-0123).

The enclosed Campaign Owner Reply Card identifies your vehicle. Presentation of this card to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid Owner Reply Card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Object Number: 77317 Size: FS

Object Number: 92447 Size: SF

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.