CAMPAIGN:ELECTROCHROMIC INSIDE REAR VIEW MIRROR. Pontiac Bonneville 1992

PRODUCT CAMPAIGN 92-C-12 ELECTROCHROMIC INSIDE REARVIEW MIRROR

1992 PONTIAC SSEI AND SSE WITH INSIDE AUTOMATIC DAY/NIGHT MIRROR (RPO DD8) AND DRIVER/PASSENGER SUPPLEMENTAL INFLATABLE RESTRAINT (RPO AK4)

TO: ALL PONTIAC DEALERS

CONDITION

GENERAL MOTORS HAS DETERMINED THAT CERTAIN 1992 PONTIAC SSEI AND SSE MODEL VEHICLES WITH INSIDE AUTOMATIC DAY/NIGHT MIRROR (RPO DD8) AND DRIVER/PASSENGER SUPPLEMENTAL INFLATABLE RESTRAINT (SIR) SYSTEMS HAVE AN INSIDE REARVIEW MIRROR WHICH MAY BREAK AT THE ATTACHMENT BALL SOCKET NECK AREA. BREAKING MAY OCCUR DURING MANUAL MIRROR ADJUSTMENT IF FORCED BEYOND NORMAL ADJUSTMENT RANGE.

THE INSIDE REARVIEW MIRROR WAS DESIGNED TO "BREAK AWAY" DURING PASSENGER SIDE SIR DEPLOYMENT.

DEALER ACTION

TO PREVENT THIS CONDITION FROM OCCURRING, DEALERS ARE TO INSTALL AN IMPROVED REPLACEMENT INSIDE REARVIEW MIRROR WITH A CLIP ON ATTACHMENT DESIGN THAT STILL PROVIDES DESIRED PERFORMANCE DURING SIR DEPLOYMENT.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1992 PONTIAC SSEI AND SSE MODEL VEHICLES BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:

UP TO AND YEAR PLANT BEGINNING INCLUDING

1992 WENTZVILLE (1) N1200011 N1294792

NOTICE: VEHICLES ON WHICH OUR RECORDS INDICATE PART NUMBER 25609459 HAS BEEN PREVIOUSLY INSTALLED DURING SERVICE HAVE BEEN DELETED FROM THIS CAMPAIGN.

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER COMPUTER LISTINGS. COMPUTER LISTINGS CONTAIN THE COMPLETE VEHICLE IDENTIFICATION NUMBER, OWNER NAME AND ADDRESS DATA, AND ARE FURNISHED TO THE INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. OWNER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH OWNERS INVOLVED IN THIS CAMPAIGN.

THESE LISTINGS MAY CONTAIN OWNER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.

OWNER NOTIFICATION

OWNERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY PONTIAC DIVISION (SEE COPY OF OWNER LETTER INCLUDED WITH THIS BULLETIN).

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE OWNERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO OWNERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

OWNERS OF VEHICLES RECENTLY SOLD FROM YOUR NEW VEHICLE INVENTORY ARE TO BE CONTACTED BY THE DEALER, AND ARRANGEMENTS MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO INSTRUCTIONS CONTAINED IN THIS BULLETIN.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED VEHICLE INVENTORY, OR IT IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

PARTS INFORMATION

PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATION (GMSPO). TO ENSURE THAT THESE PARTS ARE OBTAINED AS SOON AS POSSIBLE, THEY SHOULD BE ORDERED FROM GMSPO ON A C.I.O. ORDER WITH NO SPECIAL INSTRUCTION CODE, BUT ON ADVISE CODE (2).

QUANTITY DESCRIPTION PART NUMBER PER VEHIC

ELECTROCHROMIC INSIDE REARVIEW MIRROR 25616728 1

NOTICE: RETURN ANY SERVICE PARTS INVENTORY OF PART NUMBER 25602060 TO GMSPO USING FORM PC659 AND IDENTIFYING MATERIAL AS A SPECIAL RETURN ON THE FORM.

SERVICE PROCEDURE

1. REMOVE INSIDE REARVIEW MIRROR AND DISCONNECT CONNECTOR AT HEADLINER AREA.

2. INSTALL REPLACEMENT HARNESS, COVER AND INSIDE REARVIEW MIRROR; PART NUMBER 25616728.

NOTICE:REPLACEMENT MIRROR MUST BE FULLY SEATED ON WINDSHIELD BASE TO LOCK IN PLACE. AN AUDIBLE CLICK WILL BE HEARD WHEN SEATED. (SEE INSTRUCTIONS INCLUDED IN CONTAINER.)

3. RETURN REMOVED MIRROR IN SHIPPING CONTAINER PER INSTRUCTIONS ENCLOSED IN THE CONTAINER. USE PREPAID SHIPPING LABEL IN CONTAINER.

NOTICE:PLEASE RETURN AS SOON AS POSSIBLE TO ASSIST USE IN PREVENTING CAMPAIGN PARTS DELAYS.

NOTICE:DO NOT RETURN MIRRORS FROM ALASKA AND HAWAII.

4. INSTALL CAMPAIGN IDENTIFICATION LABEL.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE MODIFIED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER, THE FIVE DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE, AND THE DATE THE VEHICLE WAS CAMPAIGNED. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR BALLPOINT PEN. INSTALL THE LABEL ONLY ON A CLEAN, DRY SURFACE OF THE RADIATOR BAFFLE WHERE IT IS READILY VISIBLE. (ADDITIONAL CAMPAIGN LABELS ARE AVAILABLE ON STATIONERY ORDER AS FORM 7201-709.)

CLAIM INFORMATION

A SEPARATE REPAIR ORDER MUST BE USED FOR EACH VEHICLE. A COMPLETED WARRANTY CLAIM IS TO BE KEPT AS A PERMANENT RECORD OF COMPLETION.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

*OTHE FAILURE LABOR LABOR LABO OPERATION CODE OPERATION HOURS HOUR

REPLACE ELECTROCHROMIC INSIDE REARVIEW MIRROR 96 V7840 **0.4 0.1

* IN ADDITION DEALERSHIPS WILL RECEIVE 0.1 HOURS CREDIT FOR DEALER ADMINISTRATIVE SERVICES ASSOCIATED WITH THIS CAMPAIGN. THE 0.1 HOURS ALLOWANCE IS TO BE ENTERED IN THE "OTHER LABOR HOURS" FIELD WITH EACH CAMPAIGN REPAIR LISTED FOR CREDIT. THIS ENTRY WILL NOT REQUIRE AUTHORIZATION.

** INCLUDES 0.2 HOURS FOR PACKAGING AND RETURNING REPLACED PART VIA PREPAID UPS.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

PARTS REQUIRED ARE TO BE LISTED IN YOUR WARRANTY CLAIM IN THE NORMAL MANNER. PARTS WILL BE CREDITED AT DEALER NET PLUS 30% DEALER HANDLING ALLOWANCE.

DEALERS WILL BE CREDITED VIA WARRANTY DOCUMENT OR TERMINAL TRANSMISSION, WHICHEVER IS THEIR NORMAL METHOD OF SUBMISSION FOR PAYMENT. CLAIM MUST CONTAIN ALL INFORMATION REQUIRED AND SHOULD LIST THE LABOR OPERATION AS OUTLINED.

RECORDING COMPLETION

REPAIRS SUBMITTED FOR VEHICLES NOT INVOLVED IN THE CAMPAIGN WILL NOT BE PAID.

CAMPAIGN COMPLETION WILL BE RECORDED FROM "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." OWNERS ARE BEING ASKED TO PRESENT THE OWNER REPLY CARD FOR IDENTIFICATION TO THEIR DEALER AT THE TIME THEY BRING IN THEIR VEHICLE TO HAVE THE CAMPAIGN PERFORMED.

MAY, 1993

DEAR PONTIAC OWNER:

GENERAL MOTORS HAS DETERMINED THAT CERTAIN 1992 PONTIAC SSEI AND SSE MODEL VEHICLES EQUIPPED WITH INSIDE AUTOMATIC DAY/NIGHT MIRROR AND DRIVER/PASSENGER SUPPLEMENTAL INFLATABLE RESTRAINT (SIR) SYSTEMS HAVE AN INSIDE REARVIEW MIRROR WHICH MAY BREAK AT THE ATTACHMENT BALL SOCKET NECK AREA. BREAKING MAY OCCUR DURING MANUAL MIRROR ADJUSTMENT IF FORCED BEYOND NORMAL ADJUSTMENT RANGE.

THE INSIDE REARVIEW MIRROR WAS DESIGNED TO "BREAK AWAY" DURING PASSENGER SIDE SIR DEPLOYMENT.

WHAT WE WILL DO

TO PREVENT THIS CONDITION FROM OCCURRING ON YOUR VEHICLE, YOUR PONTIAC DEALER WILL INSTALL AN IMPROVED REPLACEMENT INSIDE REARVIEW MIRROR WITH A CLIP ON ATTACHMENT DESIGN THAT STILL PROVIDES DESIRED PERFORMANCE DURING SIR DEPLOYMENT. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.

WHAT YOU SHOULD DO

PLEASE CONTACT YOUR PONTIAC DEALER AS SOON AS POSSIBLE TO ARRANGE AN APPOINTMENT AND SO THE DEALER MAY ORDER THE NECESSARY PARTS FOR THE REPAIR.

INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR PONTIAC DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE AND PROCESS YOUR VEHICLE.

YOUR PONTIAC DEALER IS BEST EQUIPPED TO OBTAIN PARTS AND PROVIDE SERVICE TO ENSURE THAT YOUR VEHICLE IS CORRECTED AS PROMPTLY AS POSSIBLE. WE SUGGEST THAT YOU GO TO YOUR SELLING OR SERVICING DEALER, BUT YOU MAY SELECT ANY PONTIAC DEALER.

THE ENCLOSED OWNER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU HAVE SOLD OR TRADED YOUR VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID OWNER REPLY CARD AND RETURNING IT TO US.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.

PONTIAC DIVISION GENERAL MOTORS CORPORATION

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.