CAMPAIGN: INCORRECT LOCKING WHEEL LUG NUT KEY SOCKET

SUBJECT: INCORRECT LOCKING WHEEL LUG NUT KEY SOCKET

MODELS AFFECTED: CERTAIN 1993 BONNEVILLES WITH ALUMINUM WHEELS (RPO: PF4, N73, N60, PF5, PA6, AND N66)

TO: ALL PONTIAC DEALERS

DEFECT INVOLVED

General Motors has determined that certain 1993 Pontiac Bonneville model vehicles equipped with aluminum wheels have an incorrect locking wheel lug nut key socket. If a wheel had to be removed from one of these vehicles, the lug nut key socket supplied for the locking wheel lug nut would not fit the nut and the wheel could not be removed.

To eliminate this condition, the correct locking wheel lug nut key socket will be sent to all owners of record. Also, dealers will be sent the correct lug nut key socket to correct any affected vehicles in stock.

VEHICLES INVOLVED

Involved are certain 1993 Bonneville model vehicles equipped with aluminum wheels built within the following VIN breakpoints:

Model Up To Year Beginning And Including ----- --------- ------------- 1993 P1228832 P1233895

NOTICE: Not all vehicles with aluminum wheels within this range are affected.

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicle by Pontiac Division (see copy of Owner Letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

Since the lug nut key socket can be easily replaced, a new lug nut key socket along with instructions will be sent directly to all owners of record for the owner's convenience. Refer to PARTS INFORMATION if owner calls regarding lug nut key socket problems. Owners may replace the socket or they may ask the dealer to do the service.

All unsold new vehicles in dealers' possession and subject to this campaign must be held at dealers and repaired per the service procedure of the campaign bulletin owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

PARTS INFORMATION

A new lug nut key socket and instructions for replacement will be mailed to owners of record by Pontiac on a no charge basis.

If an owner calls, stating he/she received a letter and no lug nut key socket, please schedule an appointment at the dealership to have campaign performed.

Lug nut key sockets required for vehicles in your inventory (stock units), are being supplied by Pontiac on a no charge basis. If additional parts are required contact Pontiac Division at 1-313-857-6038.

The correct part number is 10216447 and part number will be gold in color on the package. Incorrect part is the same part number, but will be blue on the package.

SERVICE PROCEDURE

1. Replace lug nut key socket (usually found in trunk content package) with new gold part number 10216447. Remove blue part number 10216447.

2. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label. " Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date the vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible. (Additional campaign labels are available on stationery order as Form 7201-709.)

WARRANTY INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS: *Other Sublet Failure Labor Labor Labor Dealer Operation Code Operation Hours Hours Mtl Twg --------- ------- --------- ----- ------ ------- Replace New Lug Nut Key Socket 96 V7900 0.2 0.1 **

* In addition dealerships will receive 0. 1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.

** Dealers may claim 30% mark-up for service part number 999057, which is equivalent service part for 10216447. The 30% mark-up is $3.08.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.

RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid. Campaign completion will be recorded from "PROPERLY COMPLETED WARRANTY CLAIMS. " Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.

Dear 1993 Pontiac Bonneville Owner,

We have discovered a condition that could exist on some 1993 Bonneville model vehicles with aluminum wheels. We are writing to you today with our action to resolve this condition before it might occur on your vehicle.

CUSTOMER SATISFACTION RECALL FOR

Certain 1993 Pontiac Bonneville model vehicles have an incorrect locking wheel lug nut key socket. If a wheel had to be removed from one of these vehicles, the lug nut key socket supplied for the locking wheel lug nut would not fit the nut and the wheel could not be removed.

ACTION

To eliminate this condition, the correct locking wheel lug nut key socket is included with this letter. You may replace it with this socket yourself or ask your Pontiac dealer to do this service. If you choose to have the dealer replace the socket, take this letter, the Owner Reply Card and the socket provided with you to the dealership. This service will be provided at no charge.

REPLACING THE LUG NUT KEY SOCKET YOURSELF

To replace the socket:

1. Locate the socket that came with your vehicle. Usually stored in the instrument panel storage compartment (glove box) or jack storage compartment in the trunk.

2. Remove and discard the incorrect socket and replace it with the correct socket. The correct part number is 10216447 and part number will be gold in color on die package. Incorrect part is the same part number, but will be blue on the package.

3. After you replace the socket, please let us know by writing the word "completed" across the enclosed postage paid Owner Reply Card, sign, date and return it to us.

CONTACTING YOUR DEALER (OPTIONAL)

As mentioned previously, you also have die option of taking your vehicle to your Pontiac dealer. If you decide to have the socket installed by the dealer and you wish to know how much time is needed to schedule, process and repair your vehicle, please ask your dealer.

PROBLEMS-OR OUESTIONS

If you should encounter any problems in receiving the socket or questions about its installation, please contact your dealer or call Pontiac Customer Assistance at 1-800-762-2737.

If you have sold or traded your vehicle, please let us know by completing the postage paid Owner Reply Card and returning it to us.

We are sorry to cause you this inconvenience, however, we have taken this action in the interest of your continued satisfaction with our products.

PONTIAC DIVISION

GENERAL MOTORS CORPORATION

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.