CAMPAIGN: ENG. SPLASH SHIELD INTERFERES WITH COOLANT HOSE. Pontiac Fiero 1986

86-C-13 JANUARY 1989

PRODUCT CAMPAIGN 86-C-13 ENGINE SPLASH SHIELDS POTENTIAL INTERFERENCE WITH COOLANT HOSES

MODELS AFFECTED 1985-86 PONTIAC FIERO EQUIPPED WITH V6 ENGINE

TO: ALL PONTIAC DEALERS

GENERAL MOTORS HAS DETERMINED CERTAIN 1985-86 FIERO MODEL VEHICLES EQUIPPED WITH A V6 ENGINE COULD EXHIBIT AN INTERFERENCE CONDITION BETWEEN THE ENGINE SPLASH SHIELDS AND THE ENGINE COOLING SYSTEM HOSES. OVER TIME, THIS CONDITION COULD RESULT IN WEAR OF THE COOLANT HOSE(S), POSSIBLY CAUSING A COOLANT LEAK.

TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, IT WILL BE NECESSARY TO INSPECT INVOLVED VEHICLES AND ENSURE THERE IS ADEQUATE CLEARANCE BETWEEN THE COOLANT HOSES AND ENGINE SPLASH SHIELDS. ADDITIONALLY, COOLANT HOSES WILL BE INSPECTED FOR WEAR AND REPLACED IF NECESSARY.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1985-86 PONTIAC FIERO MODEL VEHICLES EQUIPPED WITH A V6 ENGINE AND PRODUCED WITHIN THE FOLLOWING VIN BREAKPOINTS:

UP TO YEAR PLANT BEGINNING AND INCLUDING

1985 PONTIAC FP200001 FP276370

1986 PONTIAC GP200006 GP283973

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER COMPUTER LISTINGS. COMPUTER LISTINGS CONTAIN THE COMPLETE VEHICLE IDENTIFICATION NUMBER, OWNER NAME AND ADDRESS DATA, AND ARE FURNISHED TO THE INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. OWNER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH OWNERS INVOLVED IN THIS CAMPAIGN.

THESE LISTINGS MAY CONTAIN OWNER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED. 86-C-13 (2 OF 5)

OWNER NOTIFICATION

OWNERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY PONTIAC DIVISION (SEE COPY OF OWNER LETTER INCLUDED WITH THIS BULLETIN).

DEALER CAMPAIGN RESPONSIBILITY

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO OWNERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP FROM THIS TIME FORWARD.

WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED VEHICLE INVENTORY, OR IT IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, YOU SHOULD TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE RESELLING OR RELEASING THE VEHICLE.

OWNERS OF VEHICLES RECENTLY SOLD FROM YOUR NEW VEHICLE INVENTORY ARE TO BE CONTACTED BY THE DEALER, AND ARRANGEMENTS MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO INSTRUCTIONS CONTAINED IN THIS BULLETIN.

PARTS INFORMATION

PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATION (GMSPO). TO ENSURE THAT THESE PARTS ARE OBTAINED AS SOON AS POSSIBLE, THEY SHOULD BE ORDERED FROM GMSPO ON A C.I.O. ORDER WITH NO SPECIAL INSTRUCTION CODE, BUT ON AN ADVISE CODE (2).

QUANTITY DESCRIPTION PART NUMBER PER VEHICLE

HOSE (LH) - RADIATOR INLET 10041086 1 - AS REQUIRED

HOSE (RH) - RADIATOR OUTLET 10036860 1 - AS REQUIRED

NOTICE: THERE ARE APPROXIMATELY 73,000 TOTAL UNITS INVOLVED IN THIS CAMPAIGN IT IS ESTIMATED THAT 59% OF THE VEHICLES WILL REQUIRE ONLY TRIMMING OF THE ENGINE SPLASH SHIELD, 41% WILL REQUIRE LH HOSE (P/N 10041086) REPLACEMENT AND 5% WILL REQUIRE RH HOSE (P/N 10036960) REPLACEMENT. ORDER PARTS ACCORDINGLY BASED ON ATTACHED INVOLVED VEHICLE LISTINGS.

SERVICE PROCEDURE

1. RAISE VEHICLE ON HOIST AND INSPECT RIGHT AND LEFT-HAND RADIATOR HOSES FOR WEAR FROM CONTACT WITH ENGINE SPLASH SHIELD (REFERENCE FIGURE 1). IF THE CORE OF EITHER RADIATOR HOSE IS EXPOSED, REPLACE HOSE PER APPROPRIATE SERVICE MANUAL INSTRUCTIONS.

86-C-13 (3 OF 5)

86-C-13 (4 OF 5)

NOTICE: WHEN INSPECTING HOSES, USE A SHOP LIGHT OR BRIGHT FLASHLIGHT AS WEAR CAN BE DIFFICULT TO DETECT IN DULL LIGHT OR SHADOWS.

2. REWORK (CUT) LEFT-HAND SPLASH SHIELD ON ALL SUBJECT VEHICLES AS SHOWN IN FIGURE 2.

3. ON RIGHT SIDE, TRIM AWAY ENGINE SPLASH SHIELD AS NECESSARY TO ELIMINATE ANY POTENTIAL CONTACT WITH HOSE.

4. INSTALL CAMPAIGN IDENTIFICATION LABEL.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER, THE FIVE DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE, AND THE DATE THE VEHICLE WAS CAMPAIGNED. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR BALLPOINT PEN. INSTALL THE LABEL ONLY ON A CLEAN, DRY SURFACE OF THE RADIATOR BAFFLE WHERE IT IS READILY VISIBLE. (ADDITIONAL CAMPAIGN LABELS ARE AVAILABLE ON STATIONERY ORDER AS FORM 7901-709).

CLAIM INFORMATION

A SEPARATE REPAIR ORDER MUST BE USED FOR EACH VEHICLE. A COMPLETED WARRANTY CLAIM IS TO BE KEPT AS A PERMANENT RECORD OF COMPLETION.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

*OTHER FAILURE LABOR LABOR LABOR OPERATION CODE OPERATION HOURS HOURS

INSPECT HOSES, TRIM SPLASH SHIELD(S) 96 V4820 0.3 0.1

INSPECT HOSES, REPLACE RH HOSE, TRIM SPLASH SHIELD(S) 96 V4821 0.9 0.1

86-C-13 (5 OF 5)

*OTHER FAILURE LABOR LABOR LABOR OPERATION CODE OPERATION HOURS HOURS

INSPECT HOSES, REPLACE LH HOSE, TRIM SPLASH SHIELD(S) 96 V4822 0.9 0.1

INSPECT HOSES, REPLACE BOTH HOSES, TRIM SPLASH SHIELD(S) 96 V4823 1.3 0.1

* IN ADDITION, DEALERSHIPS WILL RECEIVE 0.1 HOURS CREDIT FOR DEALER ADMINIS- TRATIVE SERVICES ASSOCIATED WITH THIS CAMPAIGN. THE 0.1 HOURS ALLOWANCE IS TO BE ENTERED IN THE "OTHER LABOR HOURS" FIELD WITH EACH CAMPAIGN REPAIR LISTED FOR CREDIT. THIS ENTRY WILL NOT REQUIRE AUTHORIZATION.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

PARTS REQUIRED ARE TO BE LISTED ON YOUR WARRANTY CLAIM IN THE NORMAL MANNER. PARTS WILL BE CREDITED AT DEALER NET PLUS 30% DEALER HANDLING ALLOWANCE.

DEALERS WILL BE CREDITED VIA WARRANTY DOCUMENT OR TERMINAL TRANSMISSION, WHICHEVER IS THEIR NORMAL METHOD OF SUBMISSION FOR PAYMENT. CLAIM MUST CONTAIN ALL INFORMATION REQUIRED AND SHOULD LIST THE LABOR OPERATION AS OUTLINED.

RECORDING COMPLETION

REPAIRS SUBMITTED FOR VEHICLES NOT INVOLVED IN THE CAMPAIGN WILL NOT BE PAID.

CAMPAIGN COMPLETION WILL BE RECORDED FROM "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." OWNERS ARE BEING ASKED TO PRESENT THE OWNER REPLY CARD FOR IDENTIFICATION TO THEIR DEALER AT THE TIME THEY BRING IN THEIR VEHICLE TO HAVE THE CAMPAIGN PERFORMED.

PONTIAC BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER." THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR PONTIAC DEALER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

JANUARY 1989

DEAR PONTIAC OWNER:

OUR RECORDS INDICATE THAT YOU ARE THE OWNER OF A 1985 OR 1986 PONTIAC FIERO EQUIPPED WITH A V6 ENGINE. WE ARE SENDING THIS LETTER TO INFORM YOU THAT PONTIAC DIVISION IS CONDUCTING A CUSTOMER SATISFACTION RECALL THAT INCLUDES THESE VEHICLES.

WHAT WE WILL DO

TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, IT WILL BE NECESSARY TO INSPECT YOUR VEHICLE AND ENSURE THERE IS ADEQUATE CLEARANCE BETWEEN THE COOLANT HOSES AND THE ENGINE SPLASH SHIELDS. ADDITIONALLY, COOLANT HOSES WILL BE INSPECTED FOR WEAR AND REPLACED IF NECESSARY. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.

WHAT YOU SHOULD DO

PLEASE CONTACT YOUR PONTIAC DEALER AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE. INSTRUCTIONS FOR PERFORMING THIS SERVICE HAVE BEEN SENT TO YOUR DEALER. THE LABOR TIME NECESSARY TO PERFORM THE INSPECTION IS APPROXIMATELY FIFTEEN (15) MINUTES, BUT UP TO AN ADDITIONAL ONE (1) HOUR WILL BE NECESSARY IF YOUR COOLANT HOSE(S) REQUIRE REPLACEMENT. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH ADDITIONAL TIME WILL BE NEEDED TO SCHEDULE AND PROCESS YOUR VEHICLE.

IF YOU HAVE ALREADY ENCOUNTERED THIS CONDITION AND PAID FOR ALL OR PART OF THE REPAIR, PLEASE CONTACT YOUR PONTIAC DEALER TO REQUEST REIMBURSEMENT. WHEN REQUESTING REIMBURSEMENT FOR PRIOR REPAIRS, YOU SHOULD PRESENT YOUR DEALER WITH PAID RECEIPTS THAT VERIFY SUCH EXPENSES.

THE ENCLOSED OWNER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN PERFORMING THE NECESSARY SERVICE IN THE SHORTEST POSSIBLE TIME. IF YOU HAVE SOLD OR TRADED YOUR VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTPAID REPLY CARD AND RETURNING IT TO US.

- 2 -

WE APOLOGIZE FOR ANY INCONVENIENCE THIS SITUATION MAY CAUSE YOU; HOWEVER, WE HAVE TAKEN THIS ACTION BECAUSE YOU ARE A VALUED PONTIAC CUSTOMER AND WE WISH TO ENSURE YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.

PONTIAC DIVISION GENERAL MOTORS CORPORATION

86-C-13 ENCLOSURE