NEW CAR WARRANTIES VS. GM CONT. PROTECTION PLAN

There have been numerous instances in the past year where Pontiac dealers have performed repairs covered by one of the Pontiac New Car Warranties but, as the owner had also purchased a Continuous Protection Plan, the claim was submitted to MIC for payment under GM Continuous Protection Plan. This is a direct contradiction of the following statement in the 1983 Service Policies and Procedures Manual, Section 1, Part II, page 22:

Note: The GM continuous Protection Plan is no way limits the terms of the Pontiac New Car Limited Warranty, Powertrain Limited Warranty - Power Protection Plus, and Emmission Control System Warranty. Repairs qualifying under these warranties should be performed and claimed in the same manner regardless of whether an owner has purchased the Continuous Protection Plan or not.

If the repair qualifies under the Power Protection Plus Warranty, the owner must pay a $100 warranty deductible. However, owners covered by 1981 and later model Continuous Protection Plans are required to pay only $25 of the $100 deductible on Power Protection Plus Warranty claims. The remainder of the deductible will be reimbursed by your local MIC claims processing office.

It is not necessary to secure prior approval from MIC before submitting claims for the deductible portion of the Power Protection Plus Warranty. Dealers are to report these claims by submitting a copy of the warranty invoice, signed by the customer, to the GM Continuous Protection Plan claim office. The warranty repair invoice must indicate that the customer has paid $25 of the $100 deductible and the dealer is to be reimbursed tor the $75 difference.

Claims for repairs which would qualify under the Power Protection Plus Warranty, but where the repair amount does not exceed $100, should be handled in the normal manner unler the GM Continuous Protection Plan by requesting prior approval from the local GM Continuous Protection Plan claim offive. A toll-free "800" telephone number appears on every owner's Continuous Protection Plan identification card.

Please review this procedure with service advisors and claims personnel to assure that repairs covered by Pontiac warranties are properly filed with Pontiac, not MIC.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.