CARRIER DELIVERY RECEIPT 5-DIGIT VEHICLE DAMAGE CODE

In the near future, General Motors will introduce a new Transportation Claim submission procedure, similar to the current Warranty Claim submission procedure, that will streamline the entire Transportation Claim processing system.

The introduction of this new procedure will provide the dealers with many advantages such as:

Simplified transponation claim submission. Use of a "modified" one-line claim format. Retention of di supporting documentation at the dealership. Use of DCS for claim submission. Automated processing - improving dealer cash flow.

The key to this new procedure is the use of a now five-digit damage code system that more accurately describes transportation damages and/or shortages and which eliminates the need for harbdwritten notations. This new five-digit damage code is currently being used at all assembly plant and rail ramp inspections.

The first step toward the implemenution of the new submission procedure will be the introduction of a new Carrier Delivery Receipt using the five-digit damage codes.

NOTE: THE INTRODUCTION OF THE NEW CARRIER DELIVERY RECEIPT DOES NOT CHANGE THE CURRENT TRANSPORTATILN CLAIM SUBMISSION PROCEDURES EXCEPT TO ENTER THE FIVE-DIGIT DAMAGE CODE ON THE CLAIM. ALL DEALERS WILL CONTINUE TO SUBMIT THE CURRENT TRANSPORTATION CLAIM FORM WITH REQUIRED DOCUMENTATION.

A. NEW DELIVERY RECEIPT USING A FIVE-DIGIT VEHICLE DAMAGE CODE

Truck carriers will begin delivering new vehicles to all General Motors dealers using a five-digit Vehicle Damage Code Delivery Receipt on or about April 1, 1983. It is expected that there will be a transition period where vehicles may be received either with the delivery receipt presently in use or the new five-digit delivery receipt. Damages must be noted on the delivery receipt and Letter of Notification using the same damage code system (present code or five-digit code) as listed on the deliverv receipt received with the vehicle. Vehicles received with current delivery receipts do not require a change in handling procedures and must use the current Letter of Notification (form 7201 -765A) if required.

The five-digit damage code system has been designed to eliminate written notations on the delivery receipt. Each instance of damage and/or shortage must be noted through the use of five numerals.

The damage code section of the Carrier Delivery Receipt is designed to follow a walk around inspection starting at the left side of the vehicle and proceeding in a counterclockwise direction. Following this inspection routine will insure all damages are discovered and the delivery receipt is completed accurately.

The five-digit damage code (see Attachment 1) is made up of the following:

Damage Area Code - 2 Digits Damage Type Code - 2 Digits Severity Code - 1 Digit

Instructions for noting damage with the five-digit damage code system are shown on the face of the delivery receipt. The damage area codes have been preprinted on the delivery receipt.

When noting damages during inspection of the vehicle, select the proper Damage Type code and Severity code and enter these codes in the spaces next to the Damage Area code.

Multiple Instances Of Damage To The Same Area Of The Vehicle

If there are multiple instances of damage to the same area of the vehicle (same damage area code such as dented left front door and damaged left front door molding) then a five-digit damage code must be entered on the delivery receipt to describe each instance of damage. The additional damage codes are to be entered in the blank spaces provided at the bottom of the damage code portion of the delivery receipt (see Atuchment 2). If no blank spaces are provided then make notations by entering a five-digit damage code in the dealer remarks section located in the lower portion of the delivery receipt.

Damage Notations For A Damage Area Not Defined Or Covered By An Existing Damage Area Code

If a new vehicle is received which has sustained damage to an area not defined or covered by an existing damage area code, damage is to be noted by selecting the most appropriate damage area code. The code selected is to be used with the correct damage type and damage severity code. For example, a missing dome light would be noted as Dome Light 98-08-0 (see Attachment 3). Such notations would be entered on the delivery receipt in the most appropriate area code.

All transportation claim forms submitted for damaged vehicles received and repaired with the five-digit damage code system must have entered the same five-digit damage code as noted on the delivery receipt.

B. THE GENERAL MOTORS CORPORATION NEW VEHICLE RECEIVING AND INSPECTION PROCEDURES MANUAL

Approximately April 15, 1983, two copies of the New Vehicle Receiving and Inspection Procedures Manual will be distributed to all Pontiac Business Management Contact Dealers. All dealers dualed with another GM division will receive copies from the Division of General Motors that maintains the Business Management Contact. The manual covers the procedure for receiving, inspecting and noting damage on all new vehicles received from carriers.

This manual also includes a complete description of the five-digit damage code with definitions and photographs, and will eventually replace the appropriate sections of Section II of the Pontiac Service Policies and Procedures Manual.

The current 1983 manual (Section II) will continue to be used to cover new vehicles received with old style delivery receipts.

C. NEW GM (FORM NUMBER 1672) TRANSPORTATION CLAIM LETTER OF NOTIFICATION

A supply of GM form number 1672 Transportation Claim Letter of Notification will be sent to all Pontiac Business Management Contact Dealers under separate cover.

This new letter of Notification (see Attachment 4) is to be und in the same manner as the present Pontiac form number 7201 -765A Letter of Notification and is to be used only for new vehicles received with the five-digit damage code delivery receipts. If a vehicle is received with a new five-digit damage code receipt before the dealership receives its supply of 1672 Letter of Notification, the old 7201 -765A Letter of Notification is to be used and damage indicated with the five-digit damage code.

The following examples have been attached to this bulletin for dealer review:

Typical carrier delivery receipt (using the five-digit damage code) (Attachment 5).

A properly completed transportation claim form (Attachment 6).

Once the new Transportation Claim submission procedure is fully implemented later this year, the dealer benefits will be the same as realized with the current Warranty Claim submission procedure.

Should you have any questions, be sure to contact your Pontiac District Service Manager.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.