1984 AC-DELCO RADIO REPAIR ALL 1984 MODELS

PONTIAC POLICY

New Car Limited Warranty

Factory installed radios are warranted under the "New Car Warranty" for 12 months or 12,000 miles, whichever occurs first. Radios requiring repair during the warranty period must be sent to an authorized AC-Delco Repair Center. Refer to AC-Delco SD-2 Authorized Service Center List (April, 1983) for current listings of radio repair and exchange centers. This list was furnished to all dealers in May, 1983.

Extended Warranty Vehicles

Radios repaired on vehicles with over 12,000 miles and/or 12 months but covered by the Optional Limited Warranty Extension require that a copy of the Extended Warranty Approval Card (P-4350) be submitted along with the Warranty Repair Claim (ACD 1078) (see illustration on reverse side). The Extended Warranty Approval Card should be located in the owners warranty folder. This will provide the Warranty Repair Center with the evidence that the vehicle is covered for the extended warranty period.

Dealer Installed Delco Radios

Delco Radios that are installed by the dealer or are upgraded (i.e. car ordered with AM radio, dealer installed AM-FM stereo radio at later date) are covered under either the 90 day/4000 miles parts warranty or for the remainder of the vehicles original new car limited warranty, whichever is greater.

Exchange Program

Many AC-Delco Centers offer an exchange program for 1984 radios in need of repair. However, prior approval of the owner to accept a repaired unit must be obtained and noted on the repair order. The program is very helpful in handling touring owners or an owner who objects to driving with the unit removed.

Participation in the exchange program is voluntary on the part of the AC-Delco Center, therefore, all centers do not offer this service. Dealers should check with their AC-Delco center to see if the exchange program is available and if the specific repaired unit required is in stock.

PROCEDURE

Whether repairing or exchanging the radio, dealers should never refer the owner to the AC-Delco center, but should handle the transaction for the owner as follows:

Remove the unit requiring repair from the car, complete all red shaded areas of the Warranty Repair Claim (ACD 1078) (see illustration on reverse side) for AC-Delco Division items and send the unit and ALL five (5) copies of the completed form to the authorized AC-Delco Exchange Center or Repair Center in your area.

The repaired or exchange unit will be returned to your dealership for installation in the owner's vehicle.

The returned unit will have with it the dealers copy of the AC-Delco form, properly completed. A Pontiac Warranty Claim is to be submitted for the R&R of the unit along with the freight charges. The dealer copy of the Form ACD-1078 and the freight receipt or shipping invoices are to be attached to the repair order scrapping copy, which is attached to the scrapping copy of the Pontiac Warranty Claim.

If the repair is done by the dealer, or sublet to a non AC-Delco repair station, credit will be allowed on a Pontiac Warranty Claim. Allowances for such repairs are included in the Labor Time Guide. Sublet repair charges should be included on the claim and the sublet bill retained in the usual manner.

An additional 0.2 hour administrative allowance will be paid when radios are repaired under warranty by an AC-Delco repair center or other qualified service outlet. This additional time should be added to the published time allowance in the Labor Time Guide and entered in the "labor hours" column of the Pontiac Warranty Claim form.

UNUSUAL RADIO INTERFERENCE PROBLEMS

It is the responsibility of the dealership to diagnose and repair radio interference conditions caused by other components on the vehicle. In unusual cases where the dealership has been unable to determine the cause of the interference, it may be necessary to sublet the repairs to a warranty repair center. The dealership will be responsible for the cost of repairs made by the warranty repair center. Prior zone authorization should be obtained for such repairs before the sublet repair costs are submitted on a warranty claim.

CB RADIO

When a problem exists with a CB radio, all of the components should be sent in. This includes radio chassis, transceiver, interconnecting harness, chassis microphones, and cables. Without all of these components, the radio cannot be diagnosed properly.

DIAL LAMP REPLACEMENT

All radios must be removed from the vehicle for replacement of radio dial lamp. The procedures for removal are outlined in the 1984 Service Manual. E.T.R. radios do not use a dial lamp. See E.T.R. Digital Display Diagnosis in the 1984 Service Manual.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.