INSTRUMENT CLUSTER ELECTRICAL REPAIR PROGRAM

PONTIAC: PLEASE DISCARD PREVIOUS BULLETIN 86-SM-2A, DUE TO TEXT REVISION. NIPPONDENSO SALES, INC. HAS ANNOUNCED A SERVICE CENTER TO SERVICE THE 1984 PONTIAC STE AND ALL 1985 PONTIAC 6000 SERIES INSTRUMENT CLUSTERS. THIS IS THE ONLY SERVICE CENTER AUTHORIZED TO PERFORM WARRANTY SERVICE FOR THE ABOVE CLUSTERS. THIS SERVICE ALSO IS AVAILABLE FOR NON- WARRANTY REQUIREMENTS. IF A MALFUNCTION IS ENCOUNTERED, THE FOLLOWING PROCEDURE HAS BEEN ESTABLISHED TO OBTAIN A REPLACEMENT PART. EXCHANGE PROGRAM WARRANTY-ANALOG GAGE CLUSTER- ELECTRONIC DRIVEN SPEEDOMETER WITH NEEDLE INDICATOR (6000 SERIES - RPO U21 AND BASE) ALL INSTRUMENT CLUSTER COMPONENTS EXCEPT THE SPEEDOMETER WILL BE SERVICED IN THE NORMAL MANNER. REPLACEMENT PARTS SHOULD BE OBTAINED THROUGH WDDGM WITH THE EXCEPTION OF THE SPEEDOMETER. THE SPEEDOMETER MODULE IS AN EXCHANGE UNIT AND MUST BE OBTAINED THROUGH NIPPONDENSO SALES, INC., SOUTHFIELD, MICHIGAN. WARRANTY - ELECTRONIC CLUSTER (RPO U52 OR STD, STE CLUSTER) THE ENTIRE CLUSTER ASSEMBLY IS SERVICED BY AN EXCHANGE UNIT ONLY. NO INTERNAL REPAIRS SHOULD BE ATTEMPTED ON THESE CLUSTERS. REPLACEMENT CLUSTERS WILL BE RETURNED TO NIPPONDENSO SALES, INC. NON-WARRANTY EXCHANGE PROGRAM SERVICE PROCEDURES WILL BE THE SAME AS WARRANTY REPLACEMENT PROCEDURES FOR SPEEDOMETER AND ELECTRONIC CLUSTER REPLACEMENT. ALL COMPONENTS EXCEPT THE SPEEDOMETER MODULE ON BASE AND GAUGE CLUSTERS WILL BE OBTAINED THROUGH WDDGM. REPLACEMENT PARTS OBTAINED THROUGH WDDGM DO NOT REQUIRE RETURN TO NIPPONDENSO. ALL EXCHANGED PARTS RECEIVED FROM NIPPONDENSO MUST BE RETURNED TO NIPPONDENSO FOR CREDIT OF CORE CHARGES. THE SUCCESS OF THE NIPPONDENSO SPEEDOMETER AND CLUSTER EXCHANGE PROGRAM IS DEPENDENT UPON THE PROMPT RETURN OF INOPERATIVE SPEEDOMETERS AND ELECTRONIC CLUSTERS TO THE NIPPONDENSO SERVICE CENTER. YOUR COOPERATION IS ESSENTIAL TO MAINTAINING SUFFICIENT QUANTITIES OF EXCHANGE STOCK. AUTHORIZED NIPPONDENSO SERVICE CENTER ADDRESS: NIPPONDENSO SALES, INC., 21840 WEST NINE MILE ROAD, SOUTHFIELD, MICHIGAN 48075 - ATTN: SERVICE CENTER TELEPHONE: 1-800-242-9901 - 1-800-443-3187 (MICHIGAN) INFORMATION REQUIRED FOR EXCHANGE SPEEDOMETER OR ELECTRONIC CLUSTER. WARRANTY AND NON-WARRANTY DEALER NAME, DEALER CODE, ADDRESS, CITY, STATE AND PHONE NUMBER ENGINE TYPE REPAIR ORDER NUMBER VIN ODOMETER MILEAGE *NO P.O. BOX WILL BE ACCEPTED. THE ABOVE INFORMATION MUST BE AVAILABLE BEFORE CONTACTING NIPPONDENSO. PLEASE ADHERE TO THE FOLLOWING PROCEDURES WHEN A VEHICLE REQUIRES DEALER SERVICE: 1. FOLLOW THE DIAGNOSTIC PROCEDURE IN THE SERVICE MANUAL PRECISELY AND COMPLETELY USING ESSENTIAL TOOL J-33431-B. MANY PROBLEMS PERCEIVED TO BE IN THE INSTRUMENT CLUSTER ARE ACTUALLY PROBLEMS WITH REMOTE SENSORS AND CONNECTORS. PROPER DIAGNOSTICS WILL IDENTIFY THE SOURCE OF THE PROBLEM AND AVOID UNNECESSARY REMOVAL AND SHIPPING OF FUNCTIONAL ASSEMBLIES TO THE SERVICE CENTER. IF YOU DESIRE ASSISTANCE, CONTACT NIPPONDENSO DIRECTLY ON THEIR 800 TOLL FREE NUMBER LISTED ABOVE. 2. WHEN DIAGNOSTICS ARE COMPLETE AND THE FAULT IS DETERMINED TO BE IN THE SPEEDOMETER OR ELECTRONIC CLUSTER, AS EXAMPLE, CALL THE NDS SERVICE CENTER AND REQUEST THE APPROPRIATE UNIT. 3. AFTER THE EXCHANGE UNIT IS RECEIVED FROM THE SERVICE CENTER, REMOVE THE INOPERATIVE UNIT FROM THE INSTRUMENT CLUSTER. 4. REMOVE THE EXCHANGE UNIT FROM THE REUSABLE SHIPPING CONTAINER AND ASSEMBLE IT TO THE INSTRUMENT CLUSTER. USE CARE IN HANDLING THE EXCHANGE UNIT. HANDS MUST BE FREE OF DIRT AND GREASE. AVOID TOUCHING ELECTRONIC COMPONENTS ON THE CIRCUIT BOARD AS ELECTROSTATIC DISCHARGE CAN CAUSE SOME COMPONENTS TO FAIL. 5. PACK THE INOPERATIVE COMPONENTS PREVIOUSLY REMOVED FROM THE VEHICLE IN THE REUSABLE SHIPPING CONTAINER, AND ENCLOSE THE COMPLETED INFORMATION FORM (ATTACHMENT I). ALSO ENCLOSED IN THE REUSABLE CONTAINER IS AN ADDRESSED SHIPPING LABEL. ATTACH THIS LABEL TO THE OUTSIDE OF THE BOX AND SHIP PREPAID TO NIPPONDENSO SALES, INC. NOTICE: BE SURE TO INCLUDE A DESCRIPTION OF THE CLUSTER MALFUNCTION TO ASSIST THE SERVICE CENTER IN ISOLATING THE CAUSE. WARRANTY INFORMATION REPLACEMENT PARTS WILL BE SHIPPED POSTAGE PAID VIA TWENTY-FOUR HOUR DELIVERY ALONG WITH THE INFORMATION FORM (ATTACHMENT I). A COPY OF THE INFORMATION FORM MUST BE ATTACHED TO THE WARRANTY REPAIR ORDER. WARRANTY CLAIMS SHOULD BE SUBMITTED TO PONTIAC VIA WARRANTY DOCUMENT OR TERMINAL TRANSMISSION AS FOLLOWS: ELECTRONIC CLUSTER WITH D.I.C. (S.T.E.) $120.00 REPAIR CHARGE/DEALER NET 30% DEALER HANDLING CHARGE * SHIPPING ELECTRONIC CLUSTER WITHOUT D.I.C. (RPO U52) $110.00 REPAIR CHARGE/DEALER NET 30% DEALER HANDLING CHARGE * SHIPPING MECHANICAL CLUSTER (SPEEDOMETER) $ 40.00 REPAIR CHARGE/DEALER NET 30% DEALER HANDLING CHARGE * SHIPPING *SHIPPING CHARGES SHOULD BE INCLUDED ON THE WARRANTY TO REFLECT SHIPMENT FROM DEALER TO NIPPONDENSO. 30% DEALER HANDLING CHARGE DOES NOT INCLUDE SHIPPING. DEALER WILL BE BILLED BY NIPPONDENSO SALES , INC. FOR THE REPAIR CHARGES LISTED ABOVE. WHEN SUBMITTING A WARRANTY CLAIM, THE APPROPRIATE LABOR OPERATION SHOULD BE USED ALONG WITH THE ABOVE CHARGES APPEARING IN THE NET ITEM COLUMN. IF REPLACEMENT PARTS ARE EXCHANGED THROUGH NIPPONDENSO, BUT OBTAINED THROUGH WDDGM AS OUTLINED EARLIER, REGULAR WARRANTY CLAIM SUBMISSION IS REQUESTED. THE CORE CHARGE FOR THE NIPPONDENSO CLUSTER IS: $900.00 - ELECTRONIC CLUSTER (RPO U52 AND S.T.E. CLUSTER) $100.00 - MECHANICAL CLUSTER (SPEEDOMETER) THE SALES INVOICE WILL NOT BE INCLUDED WITH THE REPLACEMENT CLUSTER, IT WILL BE MAILED SEPARATELY. THE SALES INVOICE WILL BE CANCELLED FOR THE CORE CHARGE UPON RETURN OF DEFECTIVE PARTS WITHIN THIRTY DAYS. FAILURE TO RETURN THE DEFECTIVE PARTS WITHIN 30 DAYS AND/OR FAILURE TO RETURN THE PARTS IN THE SPECIAL REUSABLE CONTAINER PROVIDED WILL RESULT IN DEALER BEING BILLED FOR THE CORE CHARGES BY NIPPONDENSO. GM OF CANADA IA PLEASED TO EXPAND THE EXCHANGE/REPAIR PROGRAM FOR DIGITAL AND QUARTZ SPEEDOMETERS AND DRIVER INFORMATION CENTRE (D.I.C.) MODULES TO INCLUDE THE 1986 MODELS. WHEN A REPLACEMENT ASSEMBLY IS REQUIRED FOR A 1986 MODEL THE ATTACHED CHART SHOULD BE REFERRED TO. PLEASE PAY SPECIAL ATTENTION TO THOSE CLUSTERS WHERE ONLY THE SPEEDOMETER ASSEMBLY IS EXCHANGEABLE. THE REMAINING PORTIONS OF THE CLUSTER SUCH AS FUEL GAUGE, TEMPERATURE GAUGE, ETC. ARE REPLACEABLE THROUGH THE NORMAL PARTS AND WARRANTY CHANNELS. IN ADDITION, BULLETIN 86-0-104 DATED OCTOBER 15, 1985; REFERRED TO WHEN REQUESTING AND RETURNING AN EXCHANGE UNIT. EXCHANGE UNIT EXCHANGE UNIT MODEL DESCRIPTION DESCRIPTION CHEVROLET 'F' BERLINETTA ELECTRONIC 25083456 'Y' ELECTRONIC 25080392 'J' SPECIAL (Z-24) ELECTRONIC 25080963

PONTIAC 'F' ELECTRONIC 6 CYL 25084603 'F' ELECTRONIC 8 CYL 25084605 'F' QUARTZ 6 CYL 140KPH 25059396 'F' QUARTZ 8 CYL 220KPH 25059399 'F' TACH 6 CYL 8000 RPM 25059402 'F' TACH 8 CYL 6000 RPM 25059403 'F' TACH 8 CYL 8000 RPM 25059404 'F' D.I.C. 25084606 'A' D.I.C. 25084608 'A' STE ELECTRONIC W/O 14103328 ANTI-LOCK BRAKE INDICATOR 'A' STE ELECTRONIC WITH 10038773 ANTI-LOCK BRAKE INDICATOR 'A' LE ELECTRONIC V6 E.F.I. 10038781 'A' LE ELECTRONIC V6 CARB 10038783 'J' QUARTZ BASE 25061407 'J' QUARTZ W/TACH 25061384 'J' QUARTZ TURBO 25061383 'J' TACH STD. 25061385 'J' TACH W/TURBO 25061388 'N' QUARTZ-W/O ELECTRONIC 25058910 ODOMETER 'N' QUARTZ-W/O ELECTRONIC 25059480 ODOMETER 'N' SCROLLING D.I.C. 2 25084607 DOOR 'N' SCROLLING D.I.C. 4 25073528 DOOR 'P' QUARTZ-4 CYL 25048175 'P' QUARTZ-6 CYL 25079104 OLDSMOBILE 'C/H' QUARTZ-1ST DESIGN- 25059468 FRONT LIT 'C/H' QUARTZ-2ND DESIGN- 25059465 BACK LIT 'C/H' ELECTRONIC 25084598 'E' ELECTRONIC 01636992 'A' ELECTRONIC 22530900 'N' QUARTZ-TELLTALE 25059455 'N' QUARTZ-GAUGE OPT. 25058893 'N' ELECTRONIC W/PRNDL 22529678 'N' ELECTRONIC W/O PRNDL 22529677 BUICK 'A' ELECTRONIC- 3 SPEED 25053223 'A' ELECTRONIC CONSOLE SHIFT 25078507 'A' ELECTRONIC- 4 SPEED 25078508 'G' ELECTRONIC- 4 SPEED 25078467 'G' ELECTRONIC- 3 SPEED 25078466 'G' ELECTRONIC CONSOLE SHIFT 25078471 'C/H' QUARTZ W/TRIP 25059460 'C/H' QUARTZ W/O TRIP 25059463 'C/H' ELECTRONIC 25084597 'E' GRAPHIC CONTROL CTR. 25084614 (CATHODE RAY TUBE) CRT 'E' ELECTRONIC 25084615 'N' ELECTRONIC-AC SPARK 25083755 PLUG - * 1ST DESIGN 'N' ELECTRONIC-AC SPARK PLUG - * 2ND DESIGN 25084616 'N' ELECTRONIC - YAZAKI* 25084617 CADILLAC 'C' QUARTZ 25059457 'C' ELECTRONIC 25084596 'E/K' ELECTRONIC 25084611 'E/K' ** C.C. D.I.C. W/RWDI 25084612 'E/K' C.C. D.I.C. W/O RWDI 25084613 'J' ELECTRONIC 25081527 * NOTE: 1ST DESIGN: MAY BE IDENTIFIED BY PULLING OFF ONE OF THE SWITCH KNOBS. STEM IS SMOOTH AND ROUND WITH A SQUARE HOLE IN THE END. 2ND DESIGN: STEM IS ROUND AND LADDERED TO A NARROWER END WITH A ROD IN THE END. TO DISTINGUISH BETWEEN AC AND YAZAKI CLUSTERS, PULL TRIM PLATE. THE AC LOGO WILL BE ON THE ONE PIECE LENS ALONG WITH TWO CAUTION LABELS. YAZAKI HAS NO LOGO OR CAUTION LABELS, BUT HAS A THREE (3) PIECE LENS. ** CLIMATE CONTROL DRIVER INFORMATION CENTRE WITH REAR WINDOW DE-ICE.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.