DRIVER INFORMATION CENTER EXCHANGE/REPAIR PROGRAM

Models Affected: 1989 GRAND AM

Pontiac is pleased to announce an Exchange/Repair Program for the Pontiac Grand Am Driver Information Center. This program provides repaired driver information centers in exchange for inoperative ones at a cost substantially below new replacement parts.

Exchange units are obtained by telephoning one of the two authorized AC-Delco Service Centers listed in this bulletin. They are shipped with memo billings, via next day UPS, within 24 hours of the request. The memo billings are cancelled when the inoperative driver information centers are received by the service center from which exchange units were obtained.

Please adhere to the following procedure when a vehicle requires dealer service for an inoperative driver information center.

1. Follow the diagnostics procedure in the service manual precisely and completely. Many conditions perceived by the observer to be in the driver information center are often actually conditions with remote sensors and connectors. Proper diagnostics will identify the source of the condition and avoid unnecessary removal and shipping of functional assemblies to service centers.

2. When diagnostics are complete and the fault is determined to be in the driver information center, call one of the service centers and request the appropriate exchange unit.

3. Upon receiving the exchange unit from the service center, take it into the vehicle still packed in the reusable shipping container. The container protects it from damage due to static electricity. Use care in handling the exchange unit and the inoperative driver information center. Hands must be free of dirt and grease. AVOID TOUCHING ELECTRONIC COMPONENTS, AS ELECTRO-STATIC DISCHARGE CAN DEGRADE PERFORMANCE OR CAUSE FAILURE.

4. Remove the inoperative driver information center and replace it with the exchange unit.

5. Include a description of the driver information center condition in the "Nature of Problem" area of the ACD-1078 form. Pack the inoperative driver information center in the reusable shipping container together with all five copies of the completed ACD-1078 warranty form.

6. Enclosed in the reusable container is an addressed shipping label. Attach this label to the outside of the box and ship immediately to the service center from which you obtained the exchange unit. The dealer copy of the ACD-1078 warranty form will be returned and the memo billing cancelled upon receipt of the inoperative driver information center at the service center.

7. Failure to return the inoperative driver information center in the special reusable container, can result in a container replacement fee. Failure to return the ACD-1078 warranty form or the inopera- tive driver information center to the service center within 30 days of the date the exchange unit was shipped, can result in a repair fee or a driver information center replacement fee.

The success of the driver information center Exchange/Repair Program is dependent upon prompt retur,n of the inoperative driver information center to the service center. Your cooperation is essential to main- tain sufficient quantities of exchange stock.

1989 GRAND AM MODELS DRIVER INFORMATION CENTER (Figure 1)

EXCHANGE UNIT/OEM PART NUMBER APPLICATION ----------------- ------------ 25088523 Two Door 25088524 Four Door

NOTE: This Instrument Cluster is serviced exclusively by Specmo Enterprises Inc. and Custone Auto Radio.

AUTHORIZED AC-DELCO SERVICE CENTERS

United States:

Specmo Enterprises (313) 399-5645 3890 W. 11 Mile Road 1-800-545-7911 (Outside Michigan) Berkley, MI 48072 1-800-545-7910 (Michigan Only)

Canada:

------- Custone Auto Radio (416) 668-2664 1150 Champlain Court 1-800-263-7867 (Canada Only) Whitby, Ontario Canada LlN 6A8

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.