'93 ROADSIDE CLAIMS SUBMISSION PROCEDURES

SUBJECT: 1993 ROADSIDE CLAIMS SUBMISSION PROCEDURES

All 1993 Pontiacs are now covered by an enhanced Roadside Assistance Program along with Courtesy Transportation during the 3-Year/36,000-Mile No-Deductible Warranty.

Claims submission for reimbursement for service rendered should be handled as a regular warranty claim with a specific labor operation defining the type of service provided. Notification of claim status will be handled by the credit memo as warranty claims are today. Consult your PONTIAC CARES Administrative Guide (Making It Your Business For 1993!) for supporting documentation requirements.

APPLICABLE LABOR OPERATIONS

SERVICE PERFORMED LABOR OPERATION TROUBLE CODE ----------------- ---------------- ------------ LOCK-OUT Z8012 98 FUEL DELIVERY Z8013 98 BATTERY JUMP STARTS Z8014 98 FLAT TIRE Z8015 98 SHUTTLE SERVICE Z7910 99 COURTESY TRANSPORTATION 1 DAY Z7901 99 2 DAYS Z7902 99 3 DAYS Z7903 99 4 DAYS Z7904 99 5 DAYS Z7905 99 6 DAYS OR MORE (REQUIRES ZONE AUTHORIZATION) Z7906 99

CLAIM ELEMENT REQUIREMENT

IN ALL CASES, CLAIMS SUBMISSION WILL REQUIRE THE FOLLOWING:

RO number, RO date, VIN, Mileage, Labor Operation, Trouble Code, Net Items Amount And Zone Authorization where applicable. The amount for services rendered should be entered in the net items column. The following limits have been established for specific service:

$ 5.00 Per Customer For Shuttle Service

$30.00 Per Day Loaner/Rental

Remaining Services Limits Have Been Established by Geographic Location. (See Pontiac Cares Administration Guide - Making It Your Business For 1993! for complete payment details)

All questions should be addressed to your Zone representative or call the Pontiac Roadside Assistance Center at 1-800-ROADSIDE.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.