WARRANTY ADMINISTRATION ROADSIDE INFORMATION. Pontiac Grand Am 1993

THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN

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"GM OF CANADA" AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

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REVISION: 12/19/94

THIS BULLETIN IS BEING REVISED TO MAKE MINOR REVISIONS TO THE TEXT.

SUBJECT: WARRANTY ADMINISTRATION - PONTIAC CARES

MODELS: 1993-95 PONTIAC MODELS

ALL 1993-1995 PONTIACS ARE COVERED BY EMERGENCY ROADSIDE ASSISTANCE AND COURTESY TRANSPORTATION DURING THE 3-YEAR/36,000 MILE WARRANTY.

CLAIMS SUBMISSION FOR REIMBURSEMENT FOR SERVICE RENDERED SHOULD BE HANDLED AS A REGULAR WARRANTY CLAIM WITH A SPECIFIC LABOR OPERATION DEFINING THE TYPE OF SERVICE PROVIDED. NOTIFICATION OF CLAIM STATUS WILL BE HANDLED BY THE CREDIT MEMO AS WARRANTY CLAIMS ARE TODAY.

APPLICABLE LABOR OPERATIONS

CUSTOMER SERVICE LABOR COMPLAINT FAILURE PERFORMED OPERATION CODE CODE

LOCK-OUT Z8012 MJ 98 FUEL DELIVERY Z8013 MJ 98 BATTERY JUMP STARTS Z8014 MJ 98 FLAT TIRE Z8015 MJ 98 SHUTTLE SERVICE Z7910 MJ 98 COURTESY TRANSPORTATION

1 DAY Z7901 MJ 98 2 DAYS Z7902 MJ 98 3 DAYS Z7903 MJ 98 4 DAYS Z7904 MJ 98 5 DAYS Z7905 MJ 98 6 DAYS OR MORE REQUIRES ZONE AUTHORIZATION Z7906 MJ 98

THE FOLLOWING LIMITS HAVE BEEN ESTABLISHED FOR SPECIFIC SERVICES:

$ 5.00 PER CUSTOMER FOR SHUTTLE SERVICE FOR SAME DAY REPAIRS.

$30.00 PER DAY LOANER/CUSTOMER REIMBURSEMENT FOR RENTAL DUE TO MULTIPLE DAY WARRANTY REPAIRS.

REMAINING SERVICE LIMITS HAVE BEEN ESTABLISHED BY GEOGRAPHIC LOCATION.

ALL QUESTIONS SHOULD BE ADDRESSED TO YOUR ZONE REPRESENTATIVE OR CALL THE PONTIAC ROADSIDE ASSISTANCE CENTER AT 1-800-ROADSIDE.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.