CAMPAIGN: POWER DOOR LOCK SWITCH SEPARATION
MODELS AFFECTED: 1985-86 PONTIAC GRAND PRIX LE & BROUGHAM MODELS EQUIPPED WITH POWER DOOR LOCKS
To: All Pontiac Dealers
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type, must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time the owner may be entitled to an identical or reasonable equivalent vehicle at no charge or to a refund of the purchase price, less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter which is being sent to owners, the owners are being instructed to contact the nearest Pontiac Customer Assistance Center if their dealer does not remedy the condition within five days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Adminis- tration.
CONDITION INVOLVED
General Motors has detemined that a defect which relates to motor vehicles safety exists in some 1985-86 Pontiac Grand Prix LE and Brougham model vehicles. The driver side power door lock switch may separate during actua- tion, exposing the. electrical teminal. If the terminal contacts the steel remote mirror cable, a short can occur without blowing the fuse. This condi- tion may allow the cable to overheat and could potentially result in a fire.
To prevent this condition from occurring, dealers are required to inspect, and if necessary, repair or replace power door lock switch(es) on suspect vehicies in accordance with the Vehicles Involved and Technical Procedure sections of this bulletin.
VEHICLES INVOLVED
Involved are certain 1985 and 1986 Pontiac Grand Prix LE and Brougham models equipped with power door locks and produced within the following VIN breakpoints:
Model Year Plant From Through ---- ----- ---- ------- 1985 Ste. Therese F2313786 F2327638
1986 Ste. Therese Start-of-Production End-of-Production
Involved vehicles have been identified by Vehicle Identification Number com- puter listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data will enable dealers to follow up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of such listing to the follow up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Pontiac Division (see copy of Owner Letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before releasing the vehicle. Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required modification according to instructions contained in this bulletin.
PARTS INFORMATION
Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). To insure that these parts are obtained as soon as possible they should be ordered on a C.I.O. order with no special instruction code, but on advise code (2).
Part Number Description Quantity/Vehicle ----------- ----------- ---------------- 16602550 Clip 4
SERVICE PROCEDURE
1. Remove driver side door lock switch assembly according to instructions in applicable Body Service Manual.
2. Inspect for presence of two (2) clips (P/N 16602550, see illustration); if clips are present, proceed to Step 5.
If clips are not present; install two (2) clips, per illustration, on both front power door lock switches.
3. If vehicle is received with switch separated, inspect for damage. If no damage is found, reassemble switch and install two (2) clips, per illustration. Install two (2) clips on other door lock switch.
4. If vehicle is received with switch separated and damaged, replace complete switch assembly with switch P/N 20734311. Install two (2) clips on new switch, if required. Install two (2) clips on other door lock switch.
P/N 20734311 switch assembly replaced P/N 20209091 switch assembly. P/N 20209091 is no longer available from GMSPO, but can be used if available from dealer stock, install clips as required.
5. Reassemble parts removed/replaced in above steps.
6. Install Campaign Identification Label per instructions contained in this bulletin.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date the vehicle was campaigned. This information may be inserted with a typewriter or ball point pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible. (Additional campaign labels are available on stationery order as Form 7901-709).
CLAIM INFORMATION
A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.
DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS: Other* Failure Labor Labor Labor Operation Code Operation Hours Hours --------- ---- ---------- ----- ----- Inspect Only 96 V3950 .2 .1
Inspect & Install Clips 96 V3951 .4 .1 Clips (4)
Inspect & Replace Switch (1) & Install Clips (4) 96 V3952 .4 .1
*In addition dealerships will receive 0.1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the"'Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.
FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.
Parts required are to be listed in your warranty claim in the nomal manner. Parts will be credited at dealer net plus 30% dealer handling allowance.
Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all infomation required and should list the labor operation as outlined.
RECORDING COMPLETION
Repairs submitted for vehicles not involved in the campaign will not be paid.
Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.
Dear Pontiac Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicles safety exists in some 1985-86 Pontiac Grand Prix LE & Brougham model vehicles. The driver side power door lock switch may separate during actuation, exposing the electrical terminal. If the terminal contacts the steel remote mirror cable, a short can occur without blowing the fuse. This condition may allow the cable to overheat and could potentially result in a fire. Until you have had an opportunity to have your Pontiac inspected, you should avoid using the power door lock switches.
To prevent the possibility of this condition occurring, please contact your Pontiac dealer on or after the date shown below to arrange a service date to have your Pontiac inspected. Your dealer will inspect your vehicle, and if necessary, modify the power door lock switch(es). This service will be com- pleted at no charge to you.
Instructions for this service have been sent to your Pontiac dealer. It is estimated that parts will be available on April 3, 1987. The labor time to perform the inspection on your vehicle is approximately 12 minutes. If modification is necessary an additional 12 minutes will be required. Please ask your dealer if you wish to know how much additional time will be needed to process your vehicle.
Your Pontiac dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date, and he does not remedy this condition on that date, or within five (5) days, we recommend you contact the Customer Assistance Department, Pontiac Home Office, by calling 800-762-2737.
After contacting your dealer and the Pontiac Home Office, if you are still not satisfied that we have done our best to remedy this condition without charge, within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, DC 20590, or call 800-424-9393 (Washington, DC residents use 426-0123).
The enclosed owner replay card identifies your vehicle. Presentation of this card to your dealer will assist in making the inspection/modification in the shortest possible time.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
