The fit between the shoe and the pivot pins is loose.

1. Clean the components.
2. Inspect the components.
3. Replace the components as needed. Refer to Electronic Column Lock Module - Disassemble - Off Vehicle or Electronic Column Lock Module - Assemble - Off Vehicle or Tilt Spring - Disassemble - Off Vehicle or Tilt Spring - Assemble - Off Vehicle .

The shoe is not free in the slot.

1. Inspect the components.
2. Service the components as needed. Refer to Tilt Spring - Disassemble - Off Vehicle or Tilt Spring - Assemble - Off Vehicle or Electronic Column Lock Module - Disassemble - Off Vehicle or Electronic Column Lock Module - Assemble - Off Vehicle .