Exchange Program - Video Entertainment System
| Subject: | Video Entertainment System |
| Models: | 2000-2001 Chevrolet Venture Warner Brothers Edition |
| 1998-2001 Oldsmobile Silhouette Premiere |
| 1999-2001 Pontiac Montana with RPO U42 |
This bulletin is being revised to add past model part numbers and to revise the claim system for specific components. Please discard Corporate Bulletin Number 99-08-44-001A (Section 08 -- Body and Accessories).
The following exchange program for the Video Cassette Player (VCP) and LCD Video Screen has been set-up for vehicles within the warranty period. This exchange program must be utilized when the diagnostic procedures in the Service Manual or the Electronic Service Information lead the technician to replacement of these units.
Dealers will no longer be required to obtain a case number from GM Technical Assistance to request a pre-exchange unit from Model Electronics on the following part numbers:
Important: The units listed below should be ordered directly from Model Electronics at 1-800-433-9657.
Component | OEM Part Number | Reman. Part Number |
|---|---|---|
Video Cassette Player 1998-99 | 12457588 | 12457604 |
Video Cassette Player 1999-2001 | 12493730 | 12493731 |
Liquid Crystal Display 1998-1999 | 12457589 | 12457605 |
Liquid Crystal Display (mid)1999-2000 | 12458824 | 12458913 |
Liquid Crystal Display 2001 | 88897270 | 88891810 |
Important: When ordering units for crash, fire, theft, and flood damage, please notify Model Electronics to ship an OEM unit and not a remanufactured part.
For all current components not listed above:
| • | Call the Technical Assistance Center and request an exchange unit: |
| - | USA: 1-877-446-8227 |
| - | Canada: 1-800-263-7740 (English) or 1-800-263-7960 (French) |
| • | A remanufactured unit will be shipped overnight to the dealership at no cost. |
| - | The exchange unit will include a work order number. Please reference this number on the 1078A form (Notation Column). |
| - | The dealership should include an ACD1078A form along with a copy of the repair order. Re-use the original shipping container. |
| - | In the USA, ship the defective unit to: |
| - | Model Electronics |
| - | 321 W. Route 59 |
| - | Nanuet, NY 10954 |
| - | 1-800-433-9657 |
| - | In Canada, ship the defective unit to the AC Delco Superstore that shipped the replacement unit. |
Important: IF THE DEFECTIVE UNIT IS NOT RECEIVED WITHIN 10 DAYS, A CORE CHARGE WILL BE ASSESSED.
Important: This exchange program is for warranted vehicles only. All units needed for non-warranty replacements must be ordered through GMSPO.
