PRODUCT CAMPAIGN: 80 PHOENIX AUTOMATIC COOLER LINES

THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, AS AMENDED, PROVIDES THAT EACH VEHICLE WHICH IS SUBJECT TO A CAMPAIGN OF THIS TYPE MUST BE ADEQUATELY REPAIRED WITHIN A REASONABLE TIME AFTER THE OWNER HAS TENDERED IT FOR REPAIR. A FAILURE TO ADEQUATELY REPAIR WITHIN 60 DAYS AFTER TENDER OF A VEHICLE IS PRIMA FACIE EVIDENCE OF FAILURE TO REPAIR WITHIN A REASONABLE TIME. IF THE CONDITION IS NOT ADEQUATELY REPAIRED WITHIN A REASONABLE TIME, THE OWNER MAY BE ENTITLED TO AN IDENTICAL OR REASONABLE EQUIVALENT VEHICLE AT NO CHARGE OR TO A REFUND OF THE PURCHASE PRICES LESS A REASONABLE ALLOWANCE FOR DEPRECIATION.

IN ORDER TO AVOID HAVING TO PROVIDE THESE BURDENSOME SOLUTIONS, EVERY EFFORT MUST BE MADE TO PROMPTLY SCHEDULE AN APPOINTMENT WITH EACH OWNER AND TO REPAIR HIS VEHICLE AS SOON AS POSSIBLE. AS YOU WILL SEE IN READING THE ATTACHED COPY OF THE LETTER, WHICH IS BEING SENT TO OWNERS, THE OWNER IS BEING INSTRUCTED TO CONTACT THE NEAREST PONTIAC ZONE OFFICE IF HIS DEALER DOES NOT REMEDY THE CONDITION WITHIN 5 DAYS OF THE MUTUALLY AGREED UPON SERVICE DATE. IF THE CONDITION IS NOT REMEDIED WITHIN A REASONABLE TIME, HE IS INSTRUCTED ON HOW TO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.

CONDITION INVOLVED

GENERAL MOTORS HAS DETERMINED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN SOME 1980 PHOENIX. THE AUTOMATIC TRANSMISSION COOLER LINE HOSES MAY CONTAIN MATERIAL DEFECTS WHICH COULD RESULT IN HOSE FAILURE DURING VEHICLE OPERATION. IF SUCH A FAILURE OCCURRED, TRANSMISSION FLUID LEAKAGE COULD CREATE THE POTENTIAL OF A VEHICLE FIRE WHICH COULD CAUSE INJURY.

VEHICLES INVOLVED

ALL 1980 PHOENIX MODELS EQUIPPED WITH AUTOMATIC TRANSMISSION (UPC SALES CODE MX1) WITHIN THE FOLLOWING VEHICLE IDENTIFICATION NUMBER GROUP:

PLANT BEGINNING V.I.N. UP TO AND INCLUDING

1980 TARRYTOWN SOP 2Y685AT141756 OKLAHOMA CITY SOP 2Y685A6107498

DEALER CAMPAIGN RESPONSIBILITY

DEALERS ARE TO REPLACE BOTH AUTOMATIC TRANSMISSION COOLER LINE HOSES ON ALL VEHICLES LISTED ON THE PRINTOUT FURNISHED. DEALERS ARE TO PERFORM THIS RECALL CAMPAIGN AT NO CHARGE TO THE OWNER ON AFFECTED VEHICLES, REGARDLESS OF TIME, MILEAGE OR OWNERSHIP, AND ARE TO CORRECT ALL AFFECTED VEHICLES IN DEALER NEW AND USED CAR INVENTORY PRIOR TO THEIR SALE. WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED VEHICLE INVENTORY IN THE FUTURE, YOU SHOULD TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE RESELLING THE VEHICLE.

DEALERS ARE TO PERFORM THE CAMPAIGN SERVICES ON ALL AFFECTED VEHICLES AS THEY ARE BROUGHT IN FOR ANY KIND OF SERVICE UNTIL ALL AFFECTED VEHICLES HAVE BEEN CORRECTED.

OWNER NOTIFICATION

OWNERS OF VEHICLES INVOLVED IN THIS CAMPAIGN WHOSE ADDRESSES ARE KNOWN WILL BE NOTIFIED BY PONTIAC MOTOR DIVISION.

TWO (2) SAMPLE OWNER LETTERS ARE INCLUDED IN THIS BULLETIN. CERTAIN OWNERS WILL HAVE VEHICLES THAT ARE INVOLVED IN BOTH PRODUCT CAMPAIGN 80-C-10 AND 80-C-11. THESE OWNERS WILL RECEIVE LETTER NO. 2.

A LISTING OF OWNER NAMES AND ADDRESSES FROM STATE MOTOR VEHICLE REGISTRATION RECORDS MAY HAVE BEEN FURNISHED TO ENABLE YOU TO FOLLOW UP WITH OWNERS INVOLVED IN THIS CAMPAIGN.

NOTICE: OWNERS OF VEHICLES RECENTLY SOLD FROM YOUR NEW VEHICLE INVENTORY ARE TO BE CONTACTED BY THE DEALER, AND ARRANGEMENTS MADE TO MAKE THE REQUIRED MODIFICATION ACCORDING TO INSTRUCTIONS CONTAINED IN THIS BULLETIN.

SERVICE PROCEDURE

1. OPEN VEHICLE HOOD AND PLACE DRAIN CONTAINER UNDER COOLER LINE HOSES.

2. REPLACE BOTH COOLER LINE HOSES USING PARTS FURNISHED IN PARTS PACKAGE NUMBER 25506523. REFER TO ILLUSTRATION.

3. MEASURE TRANSMISSION OIL LOST DURING HOSE REPLACEMENT AND INSTALL SAME AMOUNT OF NEW OIL IN TRANSMISSION.

4. START ENGINE AND CHECK FOR LEAKS AT COOLER HOSE CONNECTION. REPAIR IF REQUIRED.

5. CLEAN AND DRY THE SURFACE OF THE UPPER RADIATOR SUPPORT TIE BAR. APPLY "CAMPAIGN IDENTIFICATION LABEL 80-C-11" IN THIS POSITION WHERE IT WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN FOR PERIODIC SERVICING BY THE OWNER.

NOTICE: YOUR 6-DIGIT DEALER CODE IS TO BE TYPED OR WRITTEN IN WITH BALL POINT PEN ON THE CAMPAIGN IDENTIFICATION LABEL.

6. COMPLETE THE CAMPAIGN REPLY CARD AND MAIL IT TO PONTIAC.

7. CLOSE HOOD.

ENCLOSED WITH YOUR COPY OF THIS BULLETIN ARE THE FOLLOWING:

A LIST OF THOSE VEHICLES INVOLVED, WHICH OUR RECORDS INDICATE ARE IN YOUR GEOGRAPHICAL AREA IS ATTACHED FOR YOUR FOLLOW-UP. ADVISE THE ZONE IF VEHICLES APPEARING ON THE ATTACHED LIST ARE NOT IN YOUR AREA. (IF A LIST OF VEHICLES IS NOT ATTACHED, OUR RECORDS INDICATE NO AFFECTED VEHICLE IN YOUR AREA.)

A SPECIAL COMPUTER DATA CARD IS FURNISHED FOR EACH VEHICLE ON YOUR LIST FOR REPORTING COMPLETION. CAMPAIGN IDENTIFICATION LABELS 80-C-11 ARE FURNISHED FOR INSTALLATION ON THE UPPER RADIATOR SUPPORT TIE BAR TO IDENTIFY CARS COMPLETED.

IF A VEHICLE HAS BEEN TRANSFERRED OR SOLD TO ANOTHER LOCATION, PLEASE FORWARD THE VEHICLE DATA CARD AND DETAILS OF THE TRANSFER TO YOUR PONTIAC ZONE OFFICE.

PARTS INFORMATION

A TRANSMISSION COOLER HOSE PACKAGE, PART NUMBER 25506423 WILL BE PRESHIPPED FROM GENERAL MOTORS PARTS DIVISION TO INVOLVED DEALERS ON A PRORATED BASIS AS PACKAGES BECOME AVAILABLE.

EACH PACKAGE WILL CONSIST OF THE FOLLOWING:

- TWO COOLER HOSES

- FOUR HOSE CLAMPS

IT IS ESTIMATED THAT PARTS SHIPMENTS WILL BEGIN THE WEEK OF OCTOBER 8, 1979.

DISPOSITION OF REPLACED PARTS

THE REMOVED PARTS FROM INVOLVED VEHICLES ARE TO BE RETAINED FOR DISPOSITION OF ZONE PERSONNEL.

RECORDING COMPLETION

CAMPAIGN COMPLETION WILL BE RECORDED FROM PROPERLY COMPLETED AND PAID WARRANTY CLAIMS AND DEALER COMPLETION OF SPECIAL COMPUTER DATA CARDS. OWNERS ARE BEING ASKED TO PRESENT THE REPLY CARD FOR IDENTIFICATION TO THEIR DEALER AT THE TIME THEY BRING IN THEIR VEHICLE TO HAVE THE CAMPAIGN PERFORMED.

THE COMPUTER DATA CARDS FOR THE VEHICLES SHOWN ON YOUR LIST ARE INCLUDED WITH THIS BULLETIN. THIS CARD IS PREPRINTED WITH THE V.I. NUMBER, DEALER CODE AND CAMPAIGN NUMBER. UPON COMPLETION OF THE REPAIR, THE CARD SHOULD IMMEDIATELY BE COMPLETED, INCLUDING SERVICING DEALER CODE, REPAIR ORDER NUMBER, DATE OF REPAIR AND SIGNATURE OF PERSON VERIFYING THE REPAIRS AND FORWARDED TO SERVICE DEPARTMENT, PONTIAC MOTOR DIVISION, ONE PONTIAC PLAZA, PONTIAC, MICHIGAN 48053.

ADDITIONAL CARDS AND CAMPAIGN LABELS ARE AVAILABLE FROM YOUR ZONE OFFICE SERVICE DEPARTMENT.

DEALERS SHOULD STILL SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

(NOTICE: A COMPLETED WARRANTY CLAIM IS TO BE KEPT AS A PERMANENT RECORD OF COMPLETION.)

WARRANTY CREDIT

A SEPARATE REPAIR ORDER MUST BE USED FOR EACH VIN.

(LABOR)

THE NEW LABOR OPERATION LISTED BELOW IS ASSIGNED SPECIFICALLY FOR THIS CAMPAIGN.

LABOR TROUBLE DESCRIPTION OPERATION CODE TIME

REPLACE COOLER LINE HOSES V0120 96 0.3 HOUR

DEALERS WILL AUTOMATICALLY RECEIVE 0.1 HOURS CREDIT FOR DEALER ADMINISTRATIVE DETAIL ASSOCIATED WITH THIS CAMPAIGN.

TROUBLE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

(PARTS)

THE NECESSARY PART IS TO BE LISTED ON YOUR WARRANTY CLAIM IN THE NORMAL MANNER.

PART NAME PART NUMBER AMOUNT

HOSE PACKAGE 25506423 $3.16

PARTS WILL BE CREDITED AS ABOVE AND INCLUDES THE 30 PERCENT DEALER HANDLING.

AN ALLOWANCE FOR TWO OUNCES OF AUTOMATIC TRANSMISSION OIL WILL ALSO BE GIVEN. LIST $.09 UNDER THE NET ITEM COLUMN.

MATERIAL -$.09 NET AMOUNT CODE - M

(CREDITING)

DEALERS WILL BE CREDITED VIA WARRANTY DOCUMENT OR TERMINAL TRANSMISSION, WHICHEVER IS THEIR NORMAL METHOD OF SUBMISSION FOR PAYMENT. CLAIMS SHOULD BE CLAIM TYPE 01, CONTAINING ALL INFORMATION REQUIRED FOR A REGULAR CLAIM, AND SHOULD LIST THE LABOR OPERATION AS OUTLINED.

REPAIRS SUBMITTED FOR VEHICLES NOT INVOLVED IN THE CAMPAIGN WILL NOT BE PAID.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.