| Subject: | DVD Navigation Update Program, AVN Software Update Discs and Ordering Information |
| Models: | 2006-2009 GM Passenger Cars and Trucks (including Saturn) |
| Attention: | Please direct this information to your Sales Consultants, Service Consultants, Parts Personnel and Used Car Department. |
This bulletin is being revised to add the 2009 model year and information under Navigation Disc Update Program Details. Please discard Corporate Bulletin Number 06-08-44-012B (Section 08 - Body & Accessories).
DVD Navigation Update Program
To improve customer satisfaction with factory-installed DVD Navigation Systems, General Motors offers a Navigation Disc Update Program for 2006 and 2007 model year vehicles. Offering GM customers new navigation DVDs will ensure that the customers have
the latest information for their system. The data on the DVD map disc ages at a rate of 15-20% per year. As the data ages, the functionality of the navigation system declines. All navigation systems utilize the DVD disc for map and points of interest data.
The DVD Navigation Update Program policy has changed starting with the 2008 model year. 2008 and 2009 model year vehicles are NOT eligible for free annual updates; however, a navigation DVD update disc can be purchased for $199 (USD) + shipping.
Navigation Disc Update Program Details:
| • | All 2006-2007 model year customers who purchase or lease GM vehicles (excluding Saab) with a factory-installed navigation system are eligible to receive two free annual updates. |
| - | Owners will be contacted annually, on or about the anniversary of their vehicle delivery date. |
| - | Owners must indicate that they want an update via a toll free number, or through the web. |
| - | Owners will be contacted the second time at the second anniversary date of their delivery. |
| • | 2008 and 2009 model year vehicles (2006-2009 Saab 9-7X) are NOT eligible for free annual updates. 2008 and 2009 model year customers may purchase a DVD map update for $199 (USD) + shipping. The DVD map updates are available annually at the
beginning of the new model year. |
| • | Certified used vehicle customers (CUV and CPO) will no longer receive one free update. Discontinuation of free discs for certified used vehicles was announced in earlier dealer messages from the CUV and CPO teams. |
| • | Navigation discs will no longer be available through GMSPO. |
| - | Dealers will be able to order a replacement DVD through the web or by contacting the GM Navigation Disc Center in the event a replacement DVD is required under warranty (for Saab, this applies to the 9-5 and 9-7X models). |
| - | Owners of 2005 model year and prior vehicles can order an update or replacement via the web or toll free number at market price. |
| • | The GM Navigation Disc Center launched on March 15, 2006. There are two ways to obtain an updated disc. |
| - | Via the web through gmnavdisc.com
|
| - | GM Navigation Disc Center 1-877-628-3472 |
| - | The GM Navigation Disc Center is also the center of expertise for navigation system questions. |
AVN Software Update Discs
Technical Service Bulletins are sometimes generated to address specific navigation radio operational or performance issues. When a navigation radio bulletin is issued, it may contain instructions to utilize an advanced vehicle navigation (AVN) software
update with a specific part number. GM dealers must order advanced vehicle navigation (AVN) software update discs from the GM Navigation Disc Center. These discs will no longer be available from GMSPO.
AVN software update discs are for the dealer to update the navigation radio software only. They do NOT update or replace the navigation map disc that is supplied with the vehicle. Please order these parts only as needed. There is a limited supply of these
discs available. Do not order these discs for stock. AVN software update discs can be used to reprogram more than one vehicle. The first update disc for each P/N is free. Subsequent copies of the same P/N for the same dealer will cost $50 (USD).
To obtain an AVN software update disc, contact the GM Navigation Disc Center at 1-877-628-3472.
