For U.S. purchased vehicles, call
1-800-ROADSIDE
(762-3743); (Text telephone (TTY): 1-888-889-2438)
.
For Canadian purchased vehicles, call
1-800-268-6800
.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following information ready:
| • | Your name, home address, and home telephone number |
| • | Telephone number of your location |
| • | Location of the vehicle |
| • | Model, year, color, and license plate number of the vehicle |
| • | Odometer reading, Vehicle Identification Number (VIN), and delivery date
of the vehicle |
| • | Description of the problem |
Coverage
Services are provided up to 5 years/100,000 miles (160 000
km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In Canada, a person driving
the vehicle without permission from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle Limited Warranty. Pontiac
and General Motors of Canada Limited reserve the right to make any changes or discontinue
the Roadside Assistance program at any time without notification.
Pontiac and General Motors of Canada Limited reserve the right to limit services
or payment to an owner or driver if they decide the claims are made too often, or
the same type of claim is made many times.
Services Provided
| • | Emergency Fuel Delivery:
Delivery of enough
fuel for the vehicle to get to the nearest service station. |
| • | Lock-Out Service:
Service is provided
to unlock the vehicle if you are locked out. A remote unlock may be available if you
have OnStar®. For security reasons, the driver must present identification before
this service is given. |
| • | Emergency Tow From a Public Road or Highway:
Tow to the nearest Pontiac dealer for warranty service, or if the vehicle was in
a crash and cannot be driven. Assistance is also given when the vehicle is stuck in
sand, mud, or snow. |
| • | Flat Tire Change:
Service is provided to
change a flat tire with the spare tire. The spare tire, if equipped, must be in good
condition and properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not covered by the warranty. |
| • | Battery Jump Start:
Service is provided to
jump start a dead battery. |
| • | Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a warranty failure, incidental expenses may be
reimbursed during the 5 years/100,000 miles (160 000 km)
Powertrain warranty period. Items considered are hotel, meals, and rental car. |
Services Not Included in Roadside Assistance
| • | Impound towing caused by violation of any laws. |
| • | Mounting, dismounting or changing of snow tires, chains, or other traction
devices. |
| • | Towing or services for vehicles driven on a non-public road or highway. |
Services Specific to Canadian Purchased Vehicles
| • | Fuel delivery:
Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not
provided through this service. |
| • | Lock-Out Service:
Vehicle registration is
required. |
| • | Trip Routing Service:
Detailed maps of North
America are provided when requested either with the most direct route or the most
scenic route. There is a limit of six requests per year. Additional travel information
is also available. Allow three weeks for delivery. |
| • | Trip Interruption Benefits and Assistance:
Must be over 250 kilometres from where your trip was started to qualify. General
Motors of Canada Limited requires pre-authorization, original detailed receipts, and
a copy of the repair orders. Once authorization has been received, the Roadside Assistance
advisor will help you make arrangements and explain how to receive payment. |
| • | Alternative Service:
If assistance cannot
be provided right away, the Roadside Assistance advisor may give you permission to
get local emergency road service. You will receive payment, up to $100, after sending
the original receipt to Roadside Assistance. Mechanical failures may be covered, however
any cost for parts and labor for repairs not covered by the warranty are the owner
responsibility. |
