UPDATED: AC DELCO RADIO REPAIR WARRANTY REPAIR INFORMATION

ALL 1985 MODELS

PONTIAC POLICY

New Car Limited Warranty

Factory installed radios are included within the coverage under the "New Car Limited Warranty". This limited warranty coverage applies for 12 months or 12,000 miles, whichever occurs first. Radios requiring repair under the warranty period must be sent to an authorized AC-Delco Service Center. Refer to AC-Delco SD-2 Authorized Service Center Directory (Dated September, 1984) for current listings of radio service and exchange centers.

Extended Warranty Vehicles

Radios repaired on vehicles with over 12,000 miles and/or 12 months but covered by the Optional Limited Warranty Extension require that a copy of the Extended Warranty Approval Card (Pontiac P-4350) be submitted along with the Warranty Repair Claim (ACD 1078A) (Fig. 1). The Extended Warranty Approval Card should be located in the owner's warranty folder. This will provide the Warranty Repair Center with the evidence that the vehicle is covered for the extended warranty period.

Dealer-Installed Delco Radios

Delco Radios that are installed by the dealer or are upgraded (i.e. car ordered with AM radio, dealer installed AM-FM stereo radio at later date) are covered under either the 90 day/4000 miles parts warranty or for the remainder of the vehicle's original New Car Limited Warranty, basic coverage, whichever is greater.

Exhange Program

AC-Delco Radio Service Center identified by an "EX" in the JO-2 Directory have exchange radios available. However, prior approval of the owner to accept a repaired unit must be obtained and noted on the repair order. This program is very helpful in handling touring owners or an owner who objects to driving with the radio removed.

PROCEDURE

Whether repairing or exchanging the radio, dealers should never refer the owner to the AC-Delco Service Center, but should handle the transaction for the owner as follows:

Remove the unit requiring repair from the car, complete all red shaded areas of the Warranty Repair Claim (ACD 1078A) (Fig. 1 ) for AC-Delco Items and send the unit and ALL five (5) copies of the completed form to the authorized AC-Delco Exchange Center or Service Center in your area.

The repaired or exchange unit will be returned to your dealership for installation in the owner's vehicle.

The returned unit will have with it the dealer's copy of the AC-Delco form, properly completed. A Pontiac Warranty Claim is to be submitted for the R & R of the unit along with the freight charges. The dealer copy of the Form ACD 1078A and the freight receipt or shipping invoice are to be attached to the repair order scrapping copy, which is attached to the scrapping copy of the Pontiac Warranty Claim.

If the repair is done by the dealer, or sublet to other than an AC-Delco Service Center, credit will be allowed on a Pontiac Warranty Claim. Allowances for such repairs are included in the Labor Time Guide. Sublet repair charges should be included on the claim and the sublet bill retained in the usual manner.

An additional 0.2 hour administrative allowance will be paid when radios are repaired under warranty by an AC-Delco Service Center or other qualified service outlet. This additional time should be added to the published time allowance in the Labor Time Guide and entered in the "labor hours" column of the Pontiac Warranty Claim form.

UNUSAL RADIO INTERFERENCE CONDITIONS

It is the responsibility of the dealership to diagnose and repair radio interference conditions caused by other components on the vehicle. In unusual cases where the dealership has been unable to determine the cause of the interference, it may be necessary to sublet the repairs to an AC-Delco Warranty Service Center. The dealership will be responsible for the cost of repairs made by the Warranty Service Center. Prior authorization should be obtained for such repairs before the sublet repair costs are submitted on a warranty claim.

CB RADIO

When a problem exists with a CB radio, all of the components should be sent in. This includes radio chassis, transceiver, interconnecting harness, chassis microphones, and cables. Without all of these components, the radio cannot be diagnosed properly.

DIAL LAMP REPLACEMENT

All radios must be removed from the vehicle for replacement of the radio dial lamp. The procedures for removal are outlined in the 1985 Chassis Service Manual. E.T.R. radios do not use a dial lamp. See E.T.R. Digital Display Diagnosis in the 1985 Chassis Service Manual.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.