CAMPAIGN:WINDSHIELD RETENTION REMOVE & REINSTALL WINDSHIELD. Pontiac Sunbird 1988

PRODUCT SAFETY CAMPAIGN 88-C-13 WINDSHIELD RETENTION

MODELS AFFECTED 1988 Sunbird ---------------

TO: ALL PONTIAC DEALERS

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type, must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible.

DEFECT INVOLVED

General Motors has determined that certain 1988 Pontiac Sunbird model vehicles may fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 212, "Windshield Mounting."

These vehicles may exhibit poor bond adhesion between the windshield glass and mounting, which could allow the windshield to separate from the vehicle during a collision. Should windshield separation occur during a collision, an unbelted occupant could be ejected from the vehicle and personal injury could occur.

To correct this condition, dealers are to remove and reinstall the windshield on all involved vehicles according to the service procedure described in this bulletin.

VEHICLES INVOLVED

There are eighteen (18) vehicles involved in this campaign. Vehicle Identi- fication Numbers of the involved vehicles are listed below:

VIN Dealer Code --- ----------- lG2JUllM6J7572963 07-652 lG2JD11KXJ7572964 09-766 lG2JB5lK5J7572965 06-489 lG2JDllK7J7572968 01-097 lG2JB5lK9J7572970 03-002 lG2JB5lK2J7572972 21-365 lG2JUllK2J7572974 06-357 lG2JB5lK8J7572975 10-300 lG2JUllM8J7572978 06-750 lG2JDllKlJ7572979 09-665 lG2JD5lK8J7572985 10-531 lG2JUllM7J7572986 06-678 lG2JDllK2J7572988 09-653 lG2JDllK3J7572997 06-672 lG2JB51KOJ7572999 10-024 lG2JDllK8J7573000 03-248 lG2JUllM8J7573001 10-383 lG2JD5lK4J7573003 06-676

This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under Section 108 of the National Traffic and Motor Vehicle Safety Act, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.

OWNER NOTIFICATION

Owners will not be notified of this campaign on their vehicles by Pontiac Division as dealers were instructed by their Pontiac Manager-Zone Service that the involved vehicles were to be held and not sold.

DEALER CAMPAIGN RESPONSIBILITY

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership from this time forward.

Whenever a vehicle subject to this campaign taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction as been made before reselling or releasing the vehicle.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin.

PARTS INFORMATION

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operation (GMSPO). To ensure that these parts are obtained as soon as possible, they should be ordered on a C.I.O. order with NO special instruction code, but on advise code (2).

Quantity Description Part Number Per Vehicle ----------- ----------- ----------- Urethane Kit 9636067 1

Windshield Reveal Molding 22540263 1

SERVICE PROCEDURE

Windshield removal and reinstallation can be accomplished by following the procedure listed in the 1988 Sunbird Service Manual, Body Service Section 2E. The "Extended Method" must be followed as complete replacement of the urethane adhesive is necessary.

NOTICE: THE POLY-URETHANE SYSTEM IN KIT PART NUMBER 9636067 IS THE ONLY SYSTEM RECOMMENDED FOR THIS PARTICULAR REPAIR.

Also, replace the Windshield Reveal Molding, P/N 22540263.

Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date the vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible. (Additional campaign labels are available on stationery order as Form 7901-709).

CLAIM INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS: Other * Failure Labor Labor Labor Operation Code Operation Hours Hours --------- ------- --------- ----- ----- Replace Windshield and Reveal Molding 96 V4810 1.7 0.1

* In addition dealerships will receive 0.1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

Parts required are to be listed in your warranty claim in the normal manner. Parts will be credited at dealer net plus 30% dealer handling allowance.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.

RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid.

Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS."

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.